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Questions to Help on the Journey to Next Generation 9-1-1

Over the last month, we have hosted dozens of face to face chats online to listen and learn how we can better serve your community. It’s been great getting to know you and hearing about how things are going in your center. With everything that is going on around us we have all been reminded how much we are in this together. Many of you requested that we continue to share how our customers are responding to our solution as we help them overcome the challenges in transitioning to NG9-1-1. Proving that no matter where our communities are in the…

Webinar: Gaining situational awareness and sharing information using digitally-enabled 911 services with NGA911

Learn how Cal OES is modernizing its 9-1-1 system to give first responders more visibility into a scene, expedite responses, and speed recovery with infrastructure that can withstand natural and human-caused disasters. Click the link below to access the recording of the discussion with PoliceOne, Cal OES, and AWS about the importance of Next Generation 9-1-1 and how better tools help law enforcement agencies deal with challenges today and in the future. Click here to go to PoliceOne.com and access the webinar recording

Drop the Mic with NGA 911 – Online Sessions for Your State & Region

Interested in the schedule of Tech Talks, Distance Learning, and Shop Talk for your state and region? Join our team members Ed, Steve, Bill, Dustin, Candace, and Darold for our online series, Drop the Mic with NGA 911. Here is a little of what you can expect in the upcoming sessions: Shop Talk with NGA 911 SVP of Strategic Relationships, Darold Whitmer In this “unscripted” session, Darold will give an industry update on wireless 9-1-1 call location and supplemental location data call routing. This discussion will also include an overview of the California Location Validation Trial. Tech Talk with our…

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Your Partner in Next Generation 9-1-1

Last month we shared some information with you about how one of our customers was able to overcome funding challenges to prepare for Next Generation 9-1-1. However, we know that funding is just one of several challenges you face in moving to nex gen. The promise of Next Generation 9-1-1 is a big one. It will mean that PSAPs gain access to the critical infrastructure that powers the technology, bridging the gap between the emergency and the response. Less discussed in the glitz and glamour of new technology is the anxiety produced by the thought of learning new technology. The…

Demystifying the Cloud for Public Safety

FOR IMMEDIATE RELEASE Contact: Kim Robert Scovill, Executive Director Email: executivedirector@theindusrycouncil.org New Publication “Public Safety Grade Data Centers Evaluation Guidelines Series; Step 2 – Rising of the Cloud.” WASHINGTON, DC, USA, March 11, 2020  — The Industry Council for Emergency Response Technologies (iCERT), the leading trade association for providers of emergency communications, software, and emergency response technologies, announced the second in its continuing series of evaluation and best practices white papers on the management of cloud technology; “Public Safety Grade Data Centers Evaluation Guidelines Series; Step 2 – Rising of the Cloud.” In keeping with tradition from our first Cloud…

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Moving to NG9-1-1: It’s more possible than impossible! A 2-part series

In the first of this two-part series, we are going to talk funding. Stay tuned for part two of this series, where we cover the learning curve during implementation and the skills needed to operate Nex Gen systems.   There is little dispute that the nation’s 9-1-1 systems require a transition to digital technologies that will support the diverse ways in which the public communicates. Implementation of advanced communications services will provide significant benefits and will result in improved service delivery for the public and first responders. To set your agency up for the greatest success, keep in mind the…

Our SVP of Operations, Michelle Bland for NENA Private Sector Director

Voting for NENA’s 2020-21 Board of Directors opens on Monday, March 16th. Vote for one of our very own, Michelle Bland! With more than 25 years of service in the public safety community, Michelle is passionate about the importance of our emergency response capabilities in cities and towns in our nation and across the globe.   Dear Members, In my role as SVP of Operations at NGA 911, I handle not only our day to day operations; I also work to foster connections in the industry and educate the public, emergency personnel, and community leaders about Next Generation 9-1-1 technology.…

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There’s a Dinosaur in your system… oh that’s just a Selective Router!

Are you ready to stop talking about NG9-1-1 and get back to the business of what you do best – serving and protecting the residents and visitors of your community? We’ve got your back. One challenge in understanding Next Generation 9-1-1 is that we often talk about it in terms of solutions, or products, rather than levels of maturity. Many know the basic building blocks are the Next Generation Core Service (NGCS) and the Emergency Services IP network (ESInet), but it seems to go a little off the rails after that. And well, to put it plainly, not everything on…

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RTT is here. Also, what in the world is RTT?

It seems like every time you turn around there is a new technology coming your way, promising to make life “easier” right? Sometimes part of the stress of new technology is simply a lack of understanding. So today, we want to provide information about a textual communication tool that is going to open accessibility in your community and make it easier to serve your citizens and visitors. At the end of 2016, the FCC adopted new rules that would facilitate the transition from outdated text telephony (TTY) to Real-Time Text (RTT). As of December 31, 2019, the FCC went a…

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Lost in the journey to Next Generation 9-1-1?

Moving to NG9-1-1 is inevitable. But there is some confusion around what it is and how it works. Here are some common misconceptions: Moving into NG9-1-1 is, no doubt about it, an expensive effort. Our current equipment has everything we need, for now. All this Next Generation technology sounds too good to be true. There’s just no way to get this service without sacrificing something on our side or running into the same issues we’ve had in the past with 9-1-1. The process of upgrading will be burdensome. We will have to figure it out by ourselves. If we upgrade…

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