man wearing headset looking at computer screen

Moving to NG9-1-1: It’s more possible than impossible! A 2-part series

In the first of this two-part series, we are going to talk funding. Stay tuned for part two of this series, where we cover the learning curve during implementation and the skills needed to operate Nex Gen systems.   There is little dispute that the nation’s 9-1-1 systems require a transition to digital technologies that will support the diverse ways in which the public communicates. Implementation of advanced communications services will provide significant benefits and will result in improved service delivery for the public and first responders. To set your agency up for the greatest success, keep in mind the…

small green dinosaur

There’s a Dinosaur in your system… oh that’s just a Selective Router!

Are you ready to stop talking about NG9-1-1 and get back to the business of what you do best – serving and protecting the residents and visitors of your community? We’ve got your back. One challenge in understanding Next Generation 9-1-1 is that we often talk about it in terms of solutions, or products, rather than levels of maturity. Many know the basic building blocks are the Next Generation Core Service (NGCS) and the Emergency Services IP network (ESInet), but it seems to go a little off the rails after that. And well, to put it plainly, not everything on…

women texting

RTT is here. Also, what in the world is RTT?

It seems like every time you turn around there is a new technology coming your way, promising to make life “easier” right? Sometimes part of the stress of new technology is simply a lack of understanding. So today, we want to provide information about a textual communication tool that is going to open accessibility in your community and make it easier to serve your citizens and visitors. At the end of 2016, the FCC adopted new rules that would facilitate the transition from outdated text telephony (TTY) to Real-Time Text (RTT). As of December 31, 2019, the FCC went a…

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