What is An RTT Call with NG911? Understanding How Real-Time-Text for 911 Works

May 26, 2022

When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-time-Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure...
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-time-Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure, RTT for 911 allows PSAPs (Public Safety Answering Points) to communicate more effectively with citizens in need. Real-time-text is often used by smartphone users who are hard of hearing, deaf, or have speech limitations and can be vital for these 9...
A Look Into the NENA NG9-1-1 Project

May 17, 2022

Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for ove...
Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for over thirty years, these systems don’t have the infrastructures to keep up with advancing digital communications technology.  Modern communication devices are evolving rapidly, many of which are wireless and include IP (Internet Protocol) and cloud-b...
Next Generation 911 Resources for 2022

May 12, 2022

Next Generation 911 Resources for 2022 As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation...
Next Generation 911 Resources for 2022 As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation 911.  At NGA, we believe that more information can mean a smoother transition to NG911, and that’s why we’ve created this comprehensive resource guide for Next Generation 911 in 2022.  NG911: The Basics  At its most basic, Next Generation 911 is a...
The Evolution of the PSAP in An NG911 Environment

May 04, 2022

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.content.text-justify h3, .content.text-justify h3 > span{ font-weight: 400 !important; } Now more than ever, the need for faster, more accurate emergency response is essential in a world of evolving technology and increasing cybersecurity risks. With more NG9-1-1 systems being implemented throughout the country, how PSAPs (Public Safety Answering Points) receive alerts from alarm systems and respond to emergency events and 911 calls will improve drastically.    With NG911 (Next Ge...
Understanding NG911 Implementation on The State and Federal Level

Apr 27, 2022

Did you know that around 240 million emergency calls are made to 911 telecommunications organizations in America each year? More U.S. states are implementing NG9-1-1 systems to help PSAPs (Public Safety Answering Points) manage emergency calls in the...
Did you know that around 240 million emergency calls are made to 911 telecommunications organizations in America each year? More U.S. states are implementing NG9-1-1 systems to help PSAPs (Public Safety Answering Points) manage emergency calls in their communities with technology that can process and interpret 911 caller phone numbers and location information. With the NG911 (Next Generation 911) initiative underway, states and local governments are deploying the NG911 systems according to th...
NG911 Vs E911: Understanding the Difference Between These Two 911 Systems

Apr 21, 2022

As PSAPs (Public Safety Answering Points) and other emergency response telecommunication centers across America transition to NG9-1-1, this conversion will likely involve public safety organizations using both NG911 and E911 for a short time. With NG...
As PSAPs (Public Safety Answering Points) and other emergency response telecommunication centers across America transition to NG9-1-1, this conversion will likely involve public safety organizations using both NG911 and E911 for a short time. With NG911 standards changing the course of agency response, the need for more reliable and accurate public safety services is vital.  But, what is NG911? What is E911? And what is the difference between these two 911 systems? In this blog, ou...
NG911 Security: Safeguarding the Next Generation of 911

Apr 18, 2022

Since the initiative to upgrade 911 systems to NG9-1-1, it’s become abundantly clear that securing the next generation of 911 and PSAPs (Public Safety Answering Points) across the country is no longer a mere IT challenge.  Next Generation 911 im...
Since the initiative to upgrade 911 systems to NG9-1-1, it’s become abundantly clear that securing the next generation of 911 and PSAPs (Public Safety Answering Points) across the country is no longer a mere IT challenge.  Next Generation 911 implementation will require strategic planning involving emergency response personnel, handling processes, and technology, shifting from an analog to a fully digital operating environment. As 911 call center technologies evolve nationwide, the need for...
The Next Generation of 911: How NG911 is Expected to Thrive in America in the Future

Apr 08, 2022

Next Generation 911, also known as NG9-1-1, represents a nationwide public safety industry transformation initiative to enhance emergency response by adapting to the needs and rapidly evolving digital technology of citizens.  The Next Generation 9...
Next Generation 911, also known as NG9-1-1, represents a nationwide public safety industry transformation initiative to enhance emergency response by adapting to the needs and rapidly evolving digital technology of citizens.  The Next Generation 911 infrastructure introduces a wide variety of public safety advancements that will significantly expand and improve 911 communication capabilities. With the data shown in projections of various market research companies, NG911 is expected to provide...
Next Generation 911 Ready: A Decision Maker’s Guide to NG911

Mar 29, 2022

The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.  Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. Giv...
NG911 and NENA: A Guide to NENA’s New i3 Standard Version for Next Generation 911

Mar 23, 2022

In late 2021, North America’s leading emergency response standards development organization approved a new version of the i3 NG9-1-1 standard. The approval signified a landmark move to accelerate the transition to a faster, smarter, and more resilien...
In late 2021, North America’s leading emergency response standards development organization approved a new version of the i3 NG9-1-1 standard. The approval signified a landmark move to accelerate the transition to a faster, smarter, and more resilient 911 infrastructure.  Version 3 of NENA’s i3 Next Generation 911 standard includes significant updates to the NG911 system. The new version of i3 will pave the way for greater interoperability between emergency response agencies and first responder...
NG911 Compliance: Preparing Your PSAP

Mar 21, 2022

If you oversee a PSAP (Public Safety Answering Point) or another 911 telecommunications agency, then you’re likely familiar with NG9-1-1 (Next Generation 911). With the Next Generation 911 initiative in place across the nation, emergency response age...
If you oversee a PSAP (Public Safety Answering Point) or another 911 telecommunications agency, then you’re likely familiar with NG9-1-1 (Next Generation 911). With the Next Generation 911 initiative in place across the nation, emergency response agencies must follow NG911 compliance regulations to upgrade their current 911 systems to fully digital infrastructures capable of transmitting vital information through multimedia sharing.  Transitioning to a new system is never easy, especially whe...
NG911 ESInets: Unlocking the Power of Emergency Services IP Networks

Mar 09, 2022

NG9-1-1, also called Next Generation 911, is an emergency response telecommunications system representing a significant leap for the public safety community and the citizens NG911 was designed to serve. Next Generation 911’s infrastructure runs o...
NG9-1-1, also called Next Generation 911, is an emergency response telecommunications system representing a significant leap for the public safety community and the citizens NG911 was designed to serve. Next Generation 911’s infrastructure runs on secure, high-speed IP (Internet Protocol) and cloud-based management networks specifically for emergency response services, known as ESInets. It is NG911’s ESInet that enables the Next Generation 911 system to provide considerably more capa...
NG911 Implementation: A Comprehensive Checklist for Next Generation 911 System Implementation  Planning

Mar 03, 2022

As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process....
As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process. As a leading provider of the NG911 system, NGA receives many questions regarding Next Generation 911 implementation, how long it will take, and what emergency response organizations can do to prepare. It's important to plan ahead when it comes...
Why NG911 Is the Right Call Routing Solution for Emergency Telecommunicators

Feb 23, 2022

When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 c...
When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 calls without the updated tools and technology needed to do so. With NG9-1-1, routing emergency phone calls to the nearest entity, answering those calls promptly, and dispatching the necessary resources and first responders is entirely possible. Ne...
NG911 Data Sharing: How Next Generation 911 Technology Will Improve Emergency Response During Critical Incidents

Feb 21, 2022

NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency resp...
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency response systems of PSAPs (public safety answering points) to Next Generation 911 so that 911 professionals across the country can receive vital data shared by citizens during emergencies and other critical incidents. The public sharing important info...