Transforming California’s Outage Reporting System

Nov 28, 2020

*The California Office of Emergency Services (Cal OES) recently awarded NGA 911 the Statewide Telecommunications Outage Reporting contract. This partnership has allowed NGA 911 to improve California’s outage reporting system at a critical time, as st...
*The California Office of Emergency Services (Cal OES) recently awarded NGA 911 the Statewide Telecommunications Outage Reporting contract. This partnership has allowed NGA 911 to improve California’s outage reporting system at a critical time, as state officials respond to a series of devastating wildfires.* **Providing Statewide Outage Reporting For Cal OES** In October 2019, California Senate Bill 670 was signed into law. Under the provisions of this new statute, telecommunications prov...
Rolling Out Cloud-Based NG9-1-1

Nov 25, 2020

Even as the country’s decrepit legacy 9-1-1 systems are failing, a vanguard of state and local governments are adopting Next Generation 9-1-1 (NG9-1-1) technology. Leading the way are California and Elko County, Nev., with NG9-1-1 solutions from NGA...
Even as the country’s decrepit legacy 9-1-1 systems are failing, a vanguard of state and local governments are adopting Next Generation 9-1-1 (NG9-1-1) technology. Leading the way are California and Elko County, Nev., with NG9-1-1 solutions from NGA 911 supported by the Amazon Web Services (AWS) cloud. NG9-1-1 technology is a digital, cloud-based system that runs on an IP backbone, an essential element of advanced network technologies. NG9-1-1 accurately routes calls to the appropriate PSAP a...
Vintage only counts for baseball cards and cars

Nov 12, 2020

Our Director of Marketing has a 1967 Mustang. It's a sweet ride–she likes to share photos of the restoration that has gone twice as long as planned and many times over budget. Classic cars are cool. But making 53 year old technology stretch the bo...
Our Director of Marketing has a 1967 Mustang. It's a sweet ride–she likes to share photos of the restoration that has gone twice as long as planned and many times over budget. Classic cars are cool. But making 53 year old technology stretch the bounds of time and innovation is not without challenges. Original parts are no longer manufactured, and solutions to accommodate today's environment are bolted on and patched in place. It's clunky and inelegant, but it works. Until it doesn't. The pony...
Questions to Help on the Journey to Next Generation 9-1-1

Oct 31, 2020

Over the last month, we have hosted dozens of face to face chats online to listen and learn how we can better serve your community. It’s been great getting to know you and hearing about how things are going in your center. With everything that is goi...
Over the last month, we have hosted dozens of face to face chats online to listen and learn how we can better serve your community. It’s been great getting to know you and hearing about how things are going in your center. With everything that is going on around us we have all been reminded how much we are in this together. Many of you requested that we continue to share how our customers are responding to our solution as we help them overcome the challenges in transitioning to NG9-1-1. Provi...
NGA 911 Promotes Dustin Becker To Global Sales Support Manager

Oct 28, 2020

We are proud to announce Dustin Becker's new role as our Global Sales Support Manager. With more than six years of public safety experience, Dustin will transition from his previous role as Account Executive to provide direction, guidance, and ongoin...
We are proud to announce Dustin Becker's new role as our Global Sales Support Manager. With more than six years of public safety experience, Dustin will transition from his previous role as Account Executive to provide direction, guidance, and ongoing support for NGA 911 staff as the company continues to grow. “I transitioned from where I was as an Account Executive to Global Sales Support Manager [because] I know the company back to front,” Dustin explained. “I want to ensure that my custome...
9-1-1 Industry Veteran, Dave Hopkins, Joins NGA 911

Oct 06, 2020

It is a pleasure to announce that Dave Hopkins, former NY 9-1-1 Director, joined the NGA 911 fam as an Account Executive. Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering...
It is a pleasure to announce that Dave Hopkins, former NY 9-1-1 Director, joined the NGA 911 fam as an Account Executive. Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering Point (PSAP), 13 years at Rochester Telephone, 19 years and counting as an active firefighter, and 25 years in EMS. In addition to his professional experience, Mr. Hopkins serves as a board member for the Southern Tier Network Inc. and serves as the...
Resources for Your NG9-1-1 RFP

Sep 22, 2020

So, you are getting ready to write an RFP – raise your hand if you are excited! OK, OK, we know it is not the most fun thing you will ever do. However, you are embarking on an incredibly important process that should signal the start of a great conv...
So, you are getting ready to write an RFP – raise your hand if you are excited! OK, OK, we know it is not the most fun thing you will ever do. However, you are embarking on an incredibly important process that should signal the start of a great conversation. An RFP done right sets the stage for a beautiful relationship with the perfect partner for your agency and community.** But it is a challenging process, no doubt. You are creating the RFP because you need to figure out how to solve a p...
Public safety industry veteran Sharon Counterman joins NGA 911

Sep 18, 2020

Public safety industry veteran Sharon Counterman joins NGA 911 to further the mission of putting the best tools in the hands of telecommunicators and first responders across the globe. Ms. Counterman comes to the NGA 911 family after working closely...
Public safety industry veteran Sharon Counterman joins NGA 911 to further the mission of putting the best tools in the hands of telecommunicators and first responders across the globe. Ms. Counterman comes to the NGA 911 family after working closely with the team on a Next Generation 9-1-1 project in Nevada. “I wanted to be a part of an innovative company that is making history in the 9-1-1 world,” Ms. Counterman said. “From the RFP response through implementation, the NGA 911 team was extrem...
Dr. Bill Munn’s tips for Disaster Preparedness

Aug 06, 2020

Today we would like to share a topic that is timely no matter what season: disaster preparedness. Our resident expert, Dr. Bill Munn, a lifelong emergency services professional with a passion for public safety, has previously developed and taught a c...
Today we would like to share a topic that is timely no matter what season: disaster preparedness. Our resident expert, Dr. Bill Munn, a lifelong emergency services professional with a passion for public safety, has previously developed and taught a course in emergency management for the Bush School at Texas A&M University. With us here at NGA 911, Dr. Munn has created and presented sessions on emergency preparedness for 9-1-1 facilities across the nation. In his presentation, he explains the num...
Next Generation 9-1-1 in a matter of months, rather than years

Jul 16, 2020

See how one County skipped costly and cumbersome patches and upgrades to transition from one of the last few remaining Basic 9-1-1 systems to Cloud-based Next Generation 9-1-1 in less than a year. [>> Read more on Gov CIO Outlook](https://www.govcio...
See how one County skipped costly and cumbersome patches and upgrades to transition from one of the last few remaining Basic 9-1-1 systems to Cloud-based Next Generation 9-1-1 in less than a year. [>> Read more on Gov CIO Outlook](https://www.govciooutlook.com/news/nation-s-first-cloudbased-next-generation-911-esinet-cpe-goes-live-in-elko-county-nevada-pnid-31.html) What is the beauty of true i3 compliant native Cloud Next Generation 9-1-1? You go to bed at night, not worrying about catastro...
NGA 911 Announces New VP of Technology

Jul 09, 2020

We are excited to announce that Mike DeWeese recently joined the company as Vice President of Technology. “We are thrilled to welcome Mike to the NGA 911 family. He shares our customer-centric focus, drive, and commitment to leading-edge technolog...
We are excited to announce that Mike DeWeese recently joined the company as Vice President of Technology. “We are thrilled to welcome Mike to the NGA 911 family. He shares our customer-centric focus, drive, and commitment to leading-edge technology that will bring our public safety customers into the 21st century and beyond,” said Don Ferguson, NGA 911 CEO. With an impressive 29 years of industry experience behind him, Mike’s wealth of knowledge in public safety technology and infrastructu...
Webinar: Gaining situational awareness and sharing information using digitally-enabled 911 services with NGA911

May 07, 2020

Learn how Cal OES is modernizing its 9-1-1 system to give first responders more visibility into a scene, expedite responses, and speed recovery with infrastructure that can withstand natural and human-caused disasters. Click the link below to acce...
Learn how Cal OES is modernizing its 9-1-1 system to give first responders more visibility into a scene, expedite responses, and speed recovery with infrastructure that can withstand natural and human-caused disasters. Click the link below to access the recording of the discussion with PoliceOne, Cal OES, and AWS about the importance of Next Generation 9-1-1 and how better tools help law enforcement agencies deal with challenges today and in the future. [**Click here to go to PoliceOne.com...
Drop the Mic with NGA 911 – Online Sessions for Your State & Region

Apr 29, 2020

Interested in the schedule of Tech Talks, Distance Learning, and Shop Talk for your state and region? Join our team members Ed, Steve, Bill, Dustin, Candace, and Darold for our online series, Drop the Mic with NGA 911. Here is a little of what you ca...
Interested in the schedule of Tech Talks, Distance Learning, and Shop Talk for your state and region? Join our team members Ed, Steve, Bill, Dustin, Candace, and Darold for our online series, Drop the Mic with NGA 911. Here is a little of what you can expect in the upcoming sessions: **Shop Talk with NGA 911 SVP of Strategic Relationships, Darold Whitmer** In this “unscripted” session, Darold will give an industry update on wireless 9-1-1 call location and supplemental location data call rou...
Your Partner in Next Generation 9-1-1

Apr 10, 2020

Last month we shared some information with you about how one of our customers was able to overcome funding challenges to prepare for Next Generation 9-1-1. However, we know that funding is just one of several challenges you face in moving to nex gen....
Last month we shared some information with you about how one of our customers was able to overcome funding challenges to prepare for Next Generation 9-1-1. However, we know that funding is just one of several challenges you face in moving to nex gen. The promise of Next Generation 9-1-1 is a big one. It will mean that PSAPs gain access to the critical infrastructure that powers the technology, bridging the gap between the emergency and the response. Less discussed in the glitz and glamour of...
Demystifying the Cloud for Public Safety

Mar 12, 2020

Contact: Kim Robert Scovill, Executive Director Email: executivedirector@theindusrycouncil.org New Publication “Public Safety Grade Data Centers Evaluation Guidelines Series; Step 2 – Rising of the Cloud.” WASHINGTON, DC, USA, March 11, 2020...
Contact: Kim Robert Scovill, Executive Director Email: executivedirector@theindusrycouncil.org New Publication “Public Safety Grade Data Centers Evaluation Guidelines Series; Step 2 – Rising of the Cloud.” WASHINGTON, DC, USA, March 11, 2020 — The Industry Council for Emergency Response Technologies (iCERT), the leading trade association for providers of emergency communications, software, and emergency response technologies, announced the second in its continuing series of evaluation an...