Industry Veteran Chuck Freeman Joins NGA 911

Jul 23, 2021

Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region. Freeman brings a wealth of knowledge to the NGA 911...
Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region. Freeman brings a wealth of knowledge to the NGA 911 team and the company’s customers. Freeman’s career has spanned 37 years of 9-1-1 milestones from basic 9-1-1 to Enhanced ALI, Wireless Phase I & II, Text-to-911, and now Next Generation 9-1-1 (NG9-1-1). In conjunction with six years of service to t...
What Does “Active-Active” Mean?

Jul 06, 2021

Here is a great question that came up in a recent education session: Why should I care about an active-active network? Well, in short, continuous availability! One of the hallmarks of the NENA i3 standard is an active-active network. Your solution...
Here is a great question that came up in a recent education session: Why should I care about an active-active network? Well, in short, continuous availability! One of the hallmarks of the NENA i3 standard is an active-active network. Your solution should have multiple points of connection to your PSAP, so you can transition to a NG9-1-1 system with network diversity. Our active active network will make sure that all of those links are operating simultaneously, as opposed to an active-passive...
Creating A Nationwide Outage Reporting System

Jun 23, 2021

Millions of Americans rely on 9-1-1 every year, but it is not without challenges. 9-1-1 can be impacted by network failures, attacks, carrier outages, and natural disasters that can cause outages that make it impossible for the public to get through...
Millions of Americans rely on 9-1-1 every year, but it is not without challenges. 9-1-1 can be impacted by network failures, attacks, carrier outages, and natural disasters that can cause outages that make it impossible for the public to get through when they need it most. While the industry pushes for upgrades in technology to mitigate downtimes, the recently introduced [Emergency Reporting Act](https://homelandprepnews.com/stories/64192-emergency-reporting-act-introduced-in-congress/#:~:te...
NGA 911 Q&A: Creating A Regional Plan

May 06, 2021

You asked, we answered! Question: Can I deploy Next Generation 9-1-1 without a statewide plan? Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had...
You asked, we answered! Question: Can I deploy Next Generation 9-1-1 without a statewide plan? Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had an NG9-1-1 plan in place, and there are more on the way. PSAPs in states that have not adopted an NG9-1-1 plan may feel that a lack of coordination and funding at the state level will be another barrier to bringing nex gen to their communities. But...
What about the "Last Mile"?

May 04, 2021

You asked, we answered! Q&A from our recent conversations. Q: How does NGA 911 protect my most vulnerable network? I still have to deal with my local ILEC for the last mile, right? A: No! You are not reliant on your incumbent ILEC for the last...
You asked, we answered! Q&A from our recent conversations. Q: How does NGA 911 protect my most vulnerable network? I still have to deal with my local ILEC for the last mile, right? A: No! You are not reliant on your incumbent ILEC for the last mile. NGA 911 provides the highest level of availability of any NG9-1-1 solutions provider. To engineer a service providing virtually no downtime, diversity of network connections to the endpoints (the "last mile") is essential. We use multiple se...
NGA 911 CEO Don Ferguson on the AWS Public Safety and Disaster Response Competency

Mar 06, 2021

Hi everyone - Brandi Holder, your NGA 911 VP of Marketing & PR here! I recently had the opportunity to catch up with our CEO and Co-Founder, Don Ferguson, to discuss something we are so proud of at NGA 911: attaining the Amazon Web Services (AWS) Pub...
Hi everyone - Brandi Holder, your NGA 911 VP of Marketing & PR here! I recently had the opportunity to catch up with our CEO and Co-Founder, Don Ferguson, to discuss something we are so proud of at NGA 911: attaining the Amazon Web Services (AWS) Public Safety and Disaster Response (PSDR) Competency status. **NGA 911 is the first Next Generation 9-1-1 company to receive this designation from AWS, the largest cloud-hosting provider for federal, state, and local government agencies. Tell us a l...
Young, but not new to Public Safety

Mar 04, 2021

Did you know that NGA 911 created the first end-to-end i3 conformant NG9-1-1 solution on the market? *Now you might be thinking, Wait, what? I thought NGA 911 was a new company.* **Young, but not new to Public Safety.** We got our start in...
Did you know that NGA 911 created the first end-to-end i3 conformant NG9-1-1 solution on the market? *Now you might be thinking, Wait, what? I thought NGA 911 was a new company.* **Young, but not new to Public Safety.** We got our start in 2015 when NGA 911 CEO and co-founder Don Ferguson developed an application that created a bridge between at-risk youth and the resource officers assigned to their schools. The app, kind of an "easy button," connected kids to officers any time, night,...
NG9-1-1 Back to Basics: What is GIS?

Mar 01, 2021

For decades, Next Generation 9-1-1 (NG9-1-1) has been referred to as “The Future of The 9-1-1 Industry.” Government officials and industry experts have worked tirelessly to roll out NG9-1-1 in the United States. Still, after years of planning, only a...
For decades, Next Generation 9-1-1 (NG9-1-1) has been referred to as “The Future of The 9-1-1 Industry.” Government officials and industry experts have worked tirelessly to roll out NG9-1-1 in the United States. Still, after years of planning, only a fraction of our nation’s Public Safety Answering Points (PSAPs) have been able to adopt this technology. It’s time for a nationwide upgrade. If you are interested in deploying a cloud-based solution or need help talking to your elected officials...
NG9-1-1 Back to Basics: What Is An ESInet?

Feb 19, 2021

Over the last 50 years, 9-1-1 has become the gateway to receiving emergency services in the United States. However, the telecommunications industry standards are changing, and now, thousands of Public Safety Answering Points are relying on outdated t...
Over the last 50 years, 9-1-1 has become the gateway to receiving emergency services in the United States. However, the telecommunications industry standards are changing, and now, thousands of Public Safety Answering Points are relying on outdated technology to respond to crises in a new millennium. It’s time for a nationwide upgrade, and NGA 911 is committed to bringing NG9-1-1 to communities around the world. If you are interested in deploying NG9-1-1 in your area, this Back to Basics seri...
NG9-1-1 Back to Basics: What Are Next Generation Core Services?

Feb 10, 2021

For more than 20 years, Next Generation 9-1-1 has been called “The Future Of The 9-1-1 Industry.” Yet, after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. The...
For more than 20 years, Next Generation 9-1-1 has been called “The Future Of The 9-1-1 Industry.” Yet, after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. There is no question that our current technological framework is out of date. Industry leaders, government officials, and PSAP directors are looking for effective solutions to deploy in their communities to overcome these challenges. If you are inte...
NG9-1-1 Back to Basics: Why Do We Need Next Gen 9-1-1?

Jan 25, 2021

Next Generation 9-1-1 is frequently referred to as “The Future of the 9-1-1 Industry," but after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. If you are inte...
Next Generation 9-1-1 is frequently referred to as “The Future of the 9-1-1 Industry," but after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. If you are interested in bringing NG9-1-1 to your region, this series will give you the information you need to educate citizens, elected officials, and other stakeholders. **Why do we need NG9-1-1, and how will it transform PSAPs across the country?**...
The Tools You Need for 2021 and Beyond

Dec 28, 2020

At the risk of sounding like a broken record – what a year. We have appreciated your openness over the last year in sharing your struggles and frustrations. And even your hopes for the future. We feel fortunate to say that 2020 has been a tremend...
At the risk of sounding like a broken record – what a year. We have appreciated your openness over the last year in sharing your struggles and frustrations. And even your hopes for the future. We feel fortunate to say that 2020 has been a tremendous year of growth for NGA 911. That is because of the trust and faith of pioneering public safety professionals like you, who have chosen us as partners in the Next Generation 9-1-1 journey. At NGA 911, we are honored to work next to the first of...
NGA 911 Awarded 9-1-1 Association of Central Oklahoma Governments ESInet and NGCS Contract

Dec 17, 2020

We are pleased to announce the 9-1-1 Association of Central Oklahoma Governments (9-1-1 ACOG) selected NGA 911 to deploy a Next Generation Core Services (NGCS) and Emergency Service Internet Protocol Network (ESInet). The technology will create a mor...
We are pleased to announce the 9-1-1 Association of Central Oklahoma Governments (9-1-1 ACOG) selected NGA 911 to deploy a Next Generation Core Services (NGCS) and Emergency Service Internet Protocol Network (ESInet). The technology will create a more resilient 9-1-1 system to better serve 9-1-1 AGOG’s 49 cities in four counties and 20 Public safety Answering Points (PSAPs). Under this contract, NGA 911 will implement a secure cloud-based NENA i3 compliant Next Generation 9-1-1 (NG9-1-1) syst...
NGA 911 Achieves AWS Public Safety & Disaster Response Competency Status

Dec 10, 2020

NGA 911 has achieved the Amazon Web Services (AWS) Public Safety & Disaster Response (PSDR) Competency status. This distinction is reserved for an elite group of AWS Technology Partners that develop the most secure, effective, and resilient cloud-bas...
NGA 911 has achieved the Amazon Web Services (AWS) Public Safety & Disaster Response (PSDR) Competency status. This distinction is reserved for an elite group of AWS Technology Partners that develop the most secure, effective, and resilient cloud-based solutions for the public sector. **The AWS Competency Program** As the nation’s largest cloud provider, AWS serves NASA, Netflix, the CIA, and more than 3,000 government agencies. Last year, AWS launched the PSDR Competency for Consulting Pa...
Transforming California’s Outage Reporting System

Nov 28, 2020

As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the rig...
As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the right NG9-1-1 provider can be difficult, particularly when the solution must be deployed quickly, effectively, and affordably in a state with more than 400 Public Safety Answering Points and 39 million residents. The California Office of Emergency Se...