News
Sep 21, 2023
NGA 911, LLC (the "Company") has been granted authority by the California Public Utilities Commission (the "Commission") to provide resold and facilities-based competitive local exchange, interLATA, and non-local exchange intraLATA services within th...
NGA 911, LLC (the "Company") has been granted authority by the California Public Utilities Commission (the "Commission") to provide resold and facilities-based competitive local exchange, interLATA, and non-local exchange intraLATA services within the State of California, subject to the availability of suitable facilities. This tariff applies only to services for which applicable law or Commission orders require the provision of service on a tariffed basis. Otherwise, all services are furnished...
Sep 20, 2023
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response servic...
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response services and resources faster than ever before.
NextGen9-1-1 makes it possible to access vital information and communicate with a level of efficiency that was unthinkable even a few years ago. Pairing this system with cloud technology is already revoluti...
Sep 07, 2023
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
Ho...
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
However, what happens behind the scenes at call centers is just as crucial to emergency response as the field responders themselves. This is where NG9-1-1 comes into play.
In this blog post from NGA, we'll explore what NG9-1-1 is, why it's importan...
Aug 21, 2023
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers t...
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers the tools they need to improve response times and provide help more efficiently than ever before.
In this blog from NGA, we'll take a closer look at what NG9-1-1 is, how it works, and why it's making such a big difference in emergency response time...
Aug 14, 2023
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of th...
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of the public and the needs of the on-scene first responders.
Traditional voice-based 9-1-1 communication will soon be a thing of the past, replaced by the NG9-1-1 system. This system will revolutionize PSAP operations, providing geospatial routing, i...
Jul 17, 2023
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to imp...
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to improve public safety and emergency response services. Most importantly the integration of better GIS, which provides essential location-based data during emergencies.
In this blog from NGA, we will explore the important role GIS plays in the NG911...
Jul 11, 2023
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digit...
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digital networks, bringing new features like multimedia messaging and location-based services to emergency responders.
However, transitioning to this infrastructure requires careful planning and collaboration among stakeholders.
In this blog f...
Jun 28, 2023
During an emergency, every second counts, and quick and effective communication can make all the difference. That's why reliable and efficient emergency response communication systems are crucial. One of the most advanced communication systems used t...
During an emergency, every second counts, and quick and effective communication can make all the difference. That's why reliable and efficient emergency response communication systems are crucial. One of the most advanced communication systems used today is the NextGeneration 9-1-1 systems and the IP networks the infrastructure runs on.
In this blog post, our NGA team will discuss NG911 IP networks, what they are, and why they are essential for emergency response.
Table of Content...
Jun 11, 2023
On June 8th, 2023 The Federal Communications Commission proposed rules to advance the transition to Next Generation 911, help ensure that the nation’s 911 system functions effectively, and support the deployment of advanced 911 capabilities—including...
On June 8th, 2023 The Federal Communications Commission proposed rules to advance the transition to Next Generation 911, help ensure that the nation’s 911 system functions effectively, and support the deployment of advanced 911 capabilities—including video, text, and data—that will help first responders save lives.
Read the FCC Press Release
In this blog post, our NGA team will break down the proposal.
Table of Contents:
What is the purpose of the proposed rules?...
Jun 01, 2023
Part of being a leading and trusted provider of Next Generation 911 is providing comprehensive resources that 911 telecommunicators and other emergency response professionals can rely on regarding NG9-1-1. At NGA, that is precisely what we do! ...
Part of being a leading and trusted provider of Next Generation 911 is providing comprehensive resources that 911 telecommunicators and other emergency response professionals can rely on regarding NG9-1-1. At NGA, that is precisely what we do!
We believe more easily accessible information can lead to a smoother transition to Next Generation 911 for emergency call centers. For this reason, we've put together this comprehensive guide of NG911 resources for 2023.
Next Generation 911: Ever...
May 30, 2023
The world of public safety and emergency response has undergone significant changes over the last several decades. One of the most significant changes is the transition from E911 to NG911.
While E911 has been used for decades to provide emergency r...
The world of public safety and emergency response has undergone significant changes over the last several decades. One of the most significant changes is the transition from E911 to NG911.
While E911 has been used for decades to provide emergency resources for individuals in need, the introduction of NG911 standards and technology makes this system superior to its predecessor.
In this blog from NGA, we'll explore the differences between the two systems and explain how NG911 standards an...
May 16, 2023
In the past decade, there has been a significant shift in public safety communications. Legacy 9-1-1 systems cannot support current technological infrastructures, and there is a universal need to upgrade emergency services.
Many states and jurisdic...
In the past decade, there has been a significant shift in public safety communications. Legacy 9-1-1 systems cannot support current technological infrastructures, and there is a universal need to upgrade emergency services.
Many states and jurisdictions have changed traditional methods of communication by adopting NG911 (Next Generation 911), an Internet Protocol (IP) based system. A significant component of NG911 is the Emergency Services IP Network (ESInet), connecting Public Safety Access P...
May 05, 2023
The world is constantly changing, and so are the threats to public safety. Every year, first responders and emergency services personnel face new challenges and demands in their work to protect and serve our communities.
And with the rise of...
The world is constantly changing, and so are the threats to public safety. Every year, first responders and emergency services personnel face new challenges and demands in their work to protect and serve our communities.
And with the rise of digital communication, public safety agencies need up-to-date tools to handle this increased workload. This is where cloud computing, specifically, Amazon Web Services (AWS), comes into play.
In this blog from NGA, we will discuss how AWS clo...
Apr 12, 2023
The “first responder” title is synonymous with police officers, firefighters, and paramedics, but what about 9-1-1 call takers? With the reclassification of 9-1-1 call takers as first responders, the change can also mean significant benefits for the...
The “first responder” title is synonymous with police officers, firefighters, and paramedics, but what about 9-1-1 call takers? With the reclassification of 9-1-1 call takers as first responders, the change can also mean significant benefits for the public safety industry.
To help celebrate National Public Safety Telecommunicators Week, our team at NGA will dive into how the reclassification of 911 call takers to first responders can attract more people to this career.
Table of Contents:...
Apr 11, 2023
As the first point of contact in emergencies, 9-1-1 call takers ensure that critical information is relayed promptly, allowing first responders to act quickly and save lives. On a state-by-state basis 9-1-1 call takers are being reclassified as first...
As the first point of contact in emergencies, 9-1-1 call takers ensure that critical information is relayed promptly, allowing first responders to act quickly and save lives. On a state-by-state basis 9-1-1 call takers are being reclassified as first responders. However, not the federal level at this time.
This would come with significant advantages: access to better retirement plan options and financial stability. However, the importance of this recognition goes beyond access to retirement p...