NG911 Implementation: A Comprehensive Checklist for Next Generation 911 System Implementation  Planning

Mar 03, 2022

As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process....
As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process. As a leading provider of the NG911 system, NGA receives many questions regarding Next Generation 911 implementation, how long it will take, and what emergency response organizations can do to prepare. It's important to plan ahead when it comes...
Why NG911 Is the Right Call Routing Solution for Emergency Telecommunicators

Feb 23, 2022

When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 c...
When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 calls without the updated tools and technology needed to do so. With NG9-1-1, routing emergency phone calls to the nearest entity, answering those calls promptly, and dispatching the necessary resources and first responders is entirely possible. Ne...
NG911 Data Sharing: How Next Generation 911 Technology Will Improve Emergency Response During Critical Incidents

Feb 21, 2022

NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency resp...
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency response systems of PSAPs (public safety answering points) to Next Generation 911 so that 911 professionals across the country can receive vital data shared by citizens during emergencies and other critical incidents. The public sharing important info...
NG911 Providers: A Look Into The Next Generation 911 Procurement Guidance

Feb 18, 2022

Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of ...
Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of  NG911 will improve how 911 agencies and personnel respond to emergency calls; many ECCs and PSAPs face challenges regarding the upgrade to NG911 due to vendor selection and funding.  Seeking out trusted Next Generation 911 vendors is more t...
NG911 Technology: What You Need to Know

Feb 16, 2022

When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator? An in...
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator? An initiative known as NG9-1-1 is currently underway across the United States to upgrade and modernize the entire 911 experience as well as  the technology and the infrastructure behind it.  NG911, or Next Generation 911, aims to make it easier for...
The NG911 Infrastructure Bill: A Critical Step Towards Next Generation 911 Implementation

Feb 15, 2022

NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders. Certain measures need to be in p...
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders. Certain measures need to be in place to help make the implementation and transition to Next Generation 911 nationwide possible, such as the NG911 Infrastructure Bill. You may be wondering what precisely the NG911 Infrastructure Bill is and what it could mean for the future of em...
NG911: Things PSAPs Should Look For In A Next Generation 911 System

Feb 10, 2022

NG911: Things PSAPs Should Look For In A Next Generation 911 System Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next...
NG911: Things PSAPs Should Look For In A Next Generation 911 System Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next generation of emergency services as this system will include innovative capabilities such as real-time text messaging and geolocation tracking. Now that the transition to NG911 is underway across the country the essential question now becomes,...
NG911 Training: Preparing The Public Safety Industry For The Next Generation Of 911

Feb 05, 2022

911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay...
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay calm, while remaining calm themselves, and sending emergency responders and resources to the correct location. Having telecommunicators trained in new 911 infrastructures and technology is vital. With the implementation of Next Generation 911, NG9...
Debunking 911 Myths with Next Generation 911

Jan 11, 2022

Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.  With over 80% of 91...
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.  With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential. At NGA, we've heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated eme...
How Emergency Services Can Improve in 2022 With NG911

Jan 03, 2022

How Emergency Services Can Improve in 2022 With NG911 For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows. Although 911 is vita...
How Emergency Services Can Improve in 2022 With NG911 For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows. Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year. In this blog, our Next Generation 911 provid...
NG911 Core Services: A Comprehensive Guide

Dec 22, 2021

If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the...
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the general public.  A large part of what helps make faster and more accurate emergency response with Next Generation 911 possible is NG911 Core Services (NGCS). But what are NGCS exactly? In this blog, our trusted NG911 providers at NGA will discuss:...
The Next Generation 911 Act of 2021 And What It Means for The Future of Emergency Response - NGA

Dec 16, 2021

The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response   The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasi...
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response   The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasing need for public safety services and advancing technology. Next Generation 911 has been called "the future of emergency response" for 20 years. Surprisingly, there's still a good amount of ECCs and PSAPs that have yet to transition to NG9-1-1....
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age - NGA

Dec 13, 2021

NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the de...
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the demand for faster and more accurate emergency response increases, 911 systems must continue to adapt and evolve to accurately and effectively answer the call. With the implementation of NG9-1-1 comes innovative features such as NG911 multimedia sharing...
Are You Ready for Next Generation 911?

Dec 08, 2021

Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing! Not s...
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing! Not sure how to get started? No problem! This blog post is designed to help you prepare for NG911. **In this blog, our Next Generation 911 providers and experts at NGA will discuss:** * The purpose of NG911 * What’s included * NG911 preparation *...
The NGA Infrastructure: A Guide to Next Generation 911 Security

Nov 25, 2021

 A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Genera...
 A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Generation 911 infrastructure security is vital. This is because public safety professionals rely on the cloud and other Internet Protocol (IP) platforms that allow for interconnectivity across a range of public and private networks. It is this NG911 infra...