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September 11, 2025
Unified 911 Ribbon Cutting
From left to right: NGA 911 Co-Founder Mike Amos, NGA 911 Co-Founder and CEO Don Ferguson, PLDT Chairman Manuel V. Pangilinan, Department of the Interior and Local Government (DILG) Secretary Jonvic Remulla, and Bureau of Fire Protection (BFP) Chief Jesus Fernandez lead the ribbon-cutting ceremony, officially launching the nationwide Unified 911 system.

The Philippines has taken a historic leap in public safety with the official launch of the Unified 911 System, powered by the partnership of NGA 911, PLDT & e-PLDT, the Department of the Interior and Local Government (DILG), and the Bureau of Fire Protection (BFP). This groundbreaking initiative marks a new era in emergency response—one where every second counts and every call is answered with speed, accuracy, and reliability.

At the heart of this transformation is collaboration. NGA 911, a global leader in next-generation emergency solutions, has joined forces with PLDT, the country’s largest and most trusted digital services provider, and two of the government’s most vital agencies in public safety—the DILG and the BFP. Together, this alliance ensures that the nation’s emergency response system is no longer fragmented, but unified under a single, robust platform designed to protect and serve every Filipino.

Unified System Launch
PLDT Group Chairman and CEO Manuel V. Pangilinan delivers his opening remarks, celebrating the official launch of the Unified 911 system.
Unified Design
Bureau of Fire Protection (BFP) Chief, Fire Director Jesus P. Fernandez, speaks on the BFP's unwavering commitment to serve the Filipino people, emphasizing their readiness and dedication as part of the Unified 911 system.

On September 11, 2025, history was made as the Philippines officially launched its Unified 911 System, marking a new era in emergency and public safety response. The milestone event was celebrated at the National Command Center, where NGA 911 Co-Founder and CEO, Don Ferguson, NGA 911 Co-Founder, Mike Amos, PLDT Chairman Manny V. Pangilinan, Department of the Interior and Local Government (DILG) Secretary Juanito Victor “Jonvic” C. Remulla, and Bureau of Fire Protection (BFP) Chief Jesus S. Fernandez led the ribbon-cutting ceremony, symbolizing a unified commitment to safeguarding every Filipino.

Unified System Launch
Don Ferguson, CEO and Co-Founder of NGA 911, discusses the advanced technology powering the Unified 911 system.
Unified Design
Department of the Interior and Local Government (DILG) Secretary Hon. Juanito Victor C. Remulla delivers the keynote address, outlining his strategic vision for enhancing the nation's public safety and modernizing emergency response through the Unified 911 system.

Revolutionizing Emergency Response

The Unified 911 System integrates advanced Next Generation 911 (NG911) technologies, enabling emergency responders to go beyond traditional voice calls. The system is capable of handling text, images, video, and real-time location data, giving dispatchers the critical tools they need to make fast, informed decisions. This means:

  • Faster response times through real-time location tracking.
  • Smarter coordination between police, fire, medical, and other emergency services.
  • Stronger public safety through advanced situational awareness.

For the public, it means one thing: help will arrive when and where it is needed most.

Call Handling System
Showcased here is NGA 911's NEXiS Connect, the state-of-the-art call handling system at the core of the Unified 911 network. This next-generation platform empowers emergency responders with real-time, multimedia data, including voice, text, photos, and video. Its advanced features, such as precise geolocation and seamless inter-agency collaboration, are designed to significantly improve response times and situational awareness, saving more lives.

A Nation Unified in Safety

This milestone is more than a technology upgrade—it is a symbol of unity. The DILG and BFP provide the leadership and frontline expertise, PLDT delivers world-class network reliability, and NGA 911 brings in the innovation of next-generation emergency systems. Together, they have built a lifeline that every Filipino can rely on.

The launch of the Unified 911 System underscores the government’s and its partners’ unwavering commitment: to protect lives, strengthen resilience, and build a safer Philippines for all.

Unified System Launch
NGA 911 Co-Founders Mike Amos and Don Ferguson, PLDT Group Chairman and CEO Manuel V. Pangilinan, DILG Secretary Jonvic Remulla, and BFP Fire Director Jesus Fernandez tour the National Command Center. The group observes a demonstration of NGA 911's advanced call handling system, showcasing the technology that will powers the nation's new emergency response platform.
Unified Design
The National Command Center, powered by NGA 911's next generation 911 technology, serves as the central hub for the country's new Unified 911 system. This photo captures the operational heart of the platform, where a dedicated team and cutting-edge call handling system are poised to manage emergency calls with greater speed and precision.