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NGA Leadership Spotlight with Eddie Lau

NGA Leadership Spotlight with Eddie Lau

Nov 18, 2025

Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country....
Training for the Cutover: What Dispatchers Say They Need Before Going Live on NG911

Training for the Cutover: What Dispatchers Say They Need Before Going Live on NG911

Nov 14, 2025

When a PSAP flips the switch to ...
Disaster & Failover Planning for NG911: Keeping Emergency Calls Going

Disaster & Failover Planning for NG911: Keeping Emergency Calls Going

Nov 10, 2025

When disaster strikes, every second counts — and every call matters. Whether it’s a hurricane, cyberattack, or network failure,
How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages

How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages

Oct 06, 2025

On September 25th, a major 911 service outage impacted large parts of Louisiana and Mississippi, disrupting access to emergency services across multiple communities. Bu...
How NG911 Cloud Solutions Are Helping Public Safety Agencies Cut Down Costs

How NG911 Cloud Solutions Are Helping Public Safety Agencies Cut Down Costs

Oct 06, 2025

On average, around 240 million 911 calls
NG911 FAQs: What Every Emergency Communications Leader Should Know

NG911 FAQs: What Every Emergency Communications Leader Should Know

Sep 27, 2025

Public safety communications is entering a new era. Legacy 911 systems, designed on outdated landline and analog infrastructure, can no longer meet the demands of today...
Why NG911 Is No Longer Optional: How Next Generation 911 Empowers Emergency Call Handlers

Why NG911 Is No Longer Optional: How Next Generation 911 Empowers Emergency Call Handlers

Sep 10, 2025

Millions rely on 911 every day–yet, in some states, our public safety infrastructure is often still decades behind modern communication standards and demands. Legacy sy...
Beyond the 911 Phone Call: How NG911 Turns Every Emergency Interaction into a Smarter, Faster Response

Beyond the 911 Phone Call: How NG911 Turns Every Emergency Interaction into a Smarter, Faster Respon...

Aug 20, 2025

When dialing 911, you expect assistance to be on the way—and fast. But what actually happens behind the scenes after the call is placed and connected? For decades, emer...
NGA Selected to Modernize Emergency Communications Across Four West Virginia Counties

NGA Selected to Modernize Emergency Communications Across Four West Virginia Counties

Aug 11, 2025

Cloud-based NG9-1-1 platform will replace aging infrastructure, enabling faster, more accurate emergency response acros...
NGA Selected to Implement Future-Ready Emergency System in Leon County

NGA Selected to Implement Future-Ready Emergency System in Leon County

Aug 04, 2025

New 9-1-1 platform supports smarter call routing, increased reliability, and future connectivity across Florida’s emergency network TALLAHASSEE, Fla (Aug 5, 2025)—Leon County has selected NGA to d...