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Can My Phone Send Video or Photos to 911? What NG911 Means for Multimedia Calls

Can My Phone Send Video or Photos to 911? What NG911 Means for Multimedia Calls

Dec 30, 2025

A life-saving upgrade has already happened. Let’s say you’re driving home when you see a serious accident. Your hands shake as you pull over and grab your phone. You could call 911, but...
NGA Leadership Spotlight: Howard Tien

NGA Leadership Spotlight: Howard Tien

Dec 17, 2025

Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people...
Next Generation 911 Text: How It Can Help During Disasters and When Voice Calls Fail

Next Generation 911 Text: How It Can Help During Disasters and When Voice Calls Fail

Dec 11, 2025

Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal f...
Why NG911 Systems Are the Next Big Cyber Frontline — and Why That’s a Good Thing for Public Safety

Why NG911 Systems Are the Next Big Cyber Frontline — and Why That’s a Good Thing for Public Safety

Nov 25, 2025

Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now. Today’s emer...
NGA Leadership Spotlight with Eddie Lau

NGA Leadership Spotlight with Eddie Lau

Nov 18, 2025

Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country....
Training for the Cutover: What Dispatchers Say They Need Before Going Live on NG911

Training for the Cutover: What Dispatchers Say They Need Before Going Live on NG911

Nov 14, 2025

When a PSAP flips the switch to ...
Disaster & Failover Planning for NG911: Keeping Emergency Calls Going

Disaster & Failover Planning for NG911: Keeping Emergency Calls Going

Nov 10, 2025

When disaster strikes, every second counts — and every call matters. Whether it’s a hurricane, cyberattack, or network failure,
How NG911 Cloud Solutions Are Helping Public Safety Agencies Cut Down Costs

How NG911 Cloud Solutions Are Helping Public Safety Agencies Cut Down Costs

Oct 06, 2025

On average, around 240 million 911 calls
How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages

How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages

Oct 06, 2025

On September 25th, a major 911 service outage impacted large parts of Louisiana and Mississippi, disrupting access to emergency services across multiple communities. Bu...
NG911 FAQs: What Every Emergency Communications Leader Should Know

NG911 FAQs: What Every Emergency Communications Leader Should Know

Sep 27, 2025

Public safety communications is entering a new era. Legacy 911 systems, designed on outdated landline and analog infrastructure, can no longer meet the demands of today...