NEXiSLifeline gives 988 crisis centers the call handling, counselor tools and SAMHSA reporting they need, with direct interoperability between 988 and 911.
Tailor each response with caller information and personalized insights that help counselors give better support.
Built-in question prompts, risk assessments, follow-up actions and safety plans guide every crisis conversation.
Real-time reporting and instant access to the reports needed to meet SAMHSA 988 requirements.
Reach people the way they choose to reach out, with voice, chat and text handled on one platform.
Listen, whisper and barge let supervisors monitor, guide and step into calls in real time.
Seamless coordination between 988 crisis centers and 911 centers when a situation calls for emergency response.
A person in crisis can reach 988 by phone, chat or text. NEXiSLifeline routes the contact to the right counselor using custom routing rules, gives that counselor caller insights and guided assessments, and logs every step for reporting. If the situation turns into an emergency, the counselor can coordinate with 911 without losing context, and supervisors can coach in real time throughout.
See It In Action
NEXiSLifeline handles crisis contacts that start from:
Calls to the 988 Suicide and Crisis Lifeline
Text messages to 988
Online chat
Transfers between 911 and 988
NEXiSLifeline runs on the same cloud platform as NGA's NG911 solutions, so 988 and 911 can work together instead of in silos. Crisis centers keep control of their own routing and counselor workflows, while shared infrastructure supports remote counselors, shift scheduling and statewide reporting.
For 988 crisis centers, NEXiSLifeline brings counselor tools, supervisor coaching, SAMHSA reporting and 911 interoperability into one platform, so your team spends less time on systems and more time helping people in crisis.
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Feb 07, 2023
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