NEXiSConnect is an i3-compliant 911 call handling system that gives call-takers full command of voice, wireless, text, RTT and video calls from a single, browser-based screen.
Voice, text, RTT/TTY, video and caller data together on one screen, so call-takers never switch between systems
Caller location plotted on a live map the moment the call arrives, with updates as wireless callers move.
Receive and manage text, photos and video alongside voice calls for richer situational awareness.
Live transcription and translation help call-takers understand callers who speak other languages.
Every call and text is recorded and logged for quality review, training and records requests.
Transfer calls with location and caller data to neighboring PSAPs and authorized partners in seconds.
NEXiSConnect receives calls from the ESInet with location and caller data already attached. The call-taker sees who is calling, where they are and how they are reaching 911, then answers, texts back, conferences or transfers from the same screen. Incident details flow to CAD and field responders, so everyone works from the same information.
See It In Action
NEXiSConnect handles 911 interactions that start from:
Wireless and landline phones
VoIP and IP-based communications
Text-to-911, Real-Time Text (RTT) and TTY
Video, photos and connected-device data
NEXiSConnect can be hosted for a single PSAP or shared across a region. Centers keep their own settings and workflows, while call-takers can log in from any authorized position, including backup sites, and pick up calls without special on-site hardware.
For 911 directors, NEXiSConnect delivers a modern, i3-compliant call handling system that reduces hardware, keeps call-takers on one screen, supports every way the public reaches 911, and gives you continuity when a center has to relocate.
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Dec 16, 2022
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