Your ability to effectively serve 9-1-1 callers changes with technology. We can help.
Next Generation Core Services
Our flagship offering, Next Generation Core Services (NGCS), runs in the cloud. It is the middleware that routes text, voice, and video media between the Originating Service Providers (OSP) and the Public Safety Answering Points (PSAP). Our development team has built, over the past five years, the NGCS software that is a smart and flexible platform with patents and patents pending in the United States and Internationally.
The Next Generation 9-1-1 platform enables effortless communication and collaboration across the entire 9-1-1 value chain from mobile, tablet, or personal computing devices. It seamlessly handles voice, video, real-time text (RTT), short message service (SMS), and Message Session Relay Protocol MSRP.
ACE (Advanced Communications Environment) Call Handling System
The NGA 911 public safety grade ACE CHS is backed by the power of AWS, enabling you to unlock the intelligence of robust software as a service functionality that resides in secure data centers.
With our cloud-based CHS, agencies benefit from simple and fast service delivery, remote management, and seamless updates and enhancements that can handle today’s legacy 9-1-1 environment as well as any existing or planned ESInet.
Our ACE CHS meets NENA i3 standards of today and tomorrow. You will never have to invest or upgrade to achieve a total NG9-1-1 solution for your county or state. Our system provides a customizable browser-based call taker user interface that is multimedia capable. You will experience the ease of one interface for voice, text, SMS, video, or data. No separate applications, screens, or tabs are required to handle your emergency communications calls or sessions.
The best part? The NGA 911 ACE CHS is part of our core disaster recovery suite and designed to give you flexibility, control, and a meshed layer of support for your current CPE. Because failure is not an option.
From Start to Finish, NGA 911 is Here to Support Your Team.
First, we start with a customer needs analysis that addresses the unique issues and strengths of your agency, including population, available technology in your area, outbound emergency services and more.
From there, we design a system that completely addresses each individual need. No two agencies are ever alike – so no design is truly alike. From there, we completely manage the project from top to bottom, providing custom programming, installation and support.
Our portal abilities are unmatched in the industry. Through a singular communication service provider, we can set up everything, from a user profile, to an entry route, to media route – test calls can be utilized at any time – and we can also create and proliferate an easily accessible call log.
We can also create a PSAP portal for you, which will do all of the above, including shapefile routing and location verification.
From a stakeholder standpoint, our services can be utilized at the state, district, or agency level.
Our Infrastructure Security
Impeccable. We utilize virtual private cloud, private internet connections, scalable DNS, simple servers & virtual machines, block storage and in-depth security, including DDos Protection, firewall and more.
We'll Do the Heavy Lifting for You.
When you work with us, we perform the complete system migration for you. This includes addressing needs of any individual application, to data migration, to your respective database and server changeovers.
Voice, Text and Video
Our technology allows you to receive a landline, wireless or IP voice stream, as well as transmit a dispatcher voice stream to the desired endpoint.
We work with SMS – but take it a step further – including MMS, OTT, and real time text that flows both ways within your desired communication channel.
When you are ready we have video capabilities as well, allowing your operators to both transmit and receive video stream from any endpoint. This technology is CRITICAL when a crisis happens and emotions run high. Responders will be much better prepared to respond to, and deal with, a major event if they have the capability to view the situation as it unfolds.
We’re equipped to uniquely identify every incident, specifying a single point of collection for ALL media types you deal with. This includes, but is not limited to, the following:
- Voice recording
- System actions or logs
- Textual community
Dedicated, On-Call Support
You will find that our Network Operation Center utilizes a 24/7 service desk in case you ever experience any issues. Our uptime sits at 99.999%.
We’ll also give you a 100% dedicated, toll-free support phone number, email and instant message ID for various applications – whichever your team would most prefer to utilize.
Call Center Management
We make features such as smart PBX, PBX connector, call flows, web-hook, voicemail and fax managers available to your call center techs. Our call taking capabilities include voice, text, call transfer and incident management.
What About Location?
Over 90% of emergency calls are made from mobile phones. In the first instance our system sends a call to the right PSAP based on the true location of the (smart phone) caller. This results in reduced transfers, faster response times, and a more positive experience from the caller and the PSAP perspective.
For the individual, team, group or community, we offer team tools that will allow easy tracking, maintained SOPs and flow-friendly collaboration.
Data is ALWAYS tracked via voice, video, or text – whatever you prefer.
We would never leave you in the dark – during and after implementation, we get your team started using their new tools and will be available for any support issues that arise.