Your Partner in Next Generation 9-1-1

Posted on Apr 10, 2020

Last month we shared some information with you about how one of our customers was able to overcome funding challenges to prepare for Next Generation 9-1-1. However, we know that funding is just one of several challenges you face in moving to nex gen.

The promise of Next Generation 9-1-1 is a big one. It will mean that PSAPs gain access to the critical infrastructure that powers the technology, bridging the gap between the emergency and the response. Less discussed in the glitz and glamour of new technology is the anxiety produced by the thought of learning new technology.

The reality is this, no one can say there is a zero learning curve to new technology. As tech advances in every aspect of human life, there will always be learning required, new procedures, new challenges, etc. Remember the first time you learned to work a smart phone? What about your first post to twitter, Instagram, or request to Alexa? Sometimes thinking about new technology is more anxiety provoking then actually learning to use it.

When it comes to Next Generation 9-1-1, the difference is in the partner you pick. When you pick a provider that has everything you need for today and tomorrow, full onsite or remote training, and the experience of being in your shoes, you can feel confident that you can grow alongside a system designed to evolve with you.

When it comes to 9-1-1, the future is here – and it’s not just about chat or video. It is about embracing a technology that changes with the user.

At NGA 911, we are on a mission to improve communication on both sides of the 9-1-1 call. To help you accomplish the goal of 9-1-1 modernization, we partnered with Amazon Web Services to develop a cloud-based solution for the next generation of 9-1-1. The result is a solution with enhanced cybersecurity and more accurate call routing resulting in a more effective emergency response.

With NGA 911’s Cloud Based Next Generation Core Services (NGCS) and our Cloud Based Call Handling Equipment (CHE) partners, it is also possible to virtualize 9-1-1 centers. 9-1-1 calls can be answered at an EOC mobile communications center, at home, or any place with high-speed internet connectivity. The connectivity is over a virtual private network (VPN), so this “virtual” 9-1-1 center has all the security of a brick and mortar center while allowing you the flexibility you need to continue operations in critical times.

NGA 911 is composed of people with careers devoted to public safety, and those who care deeply about the advancement of 9-1-1 in the U.S. and across the globe.

As the first complete native cloud solution in the next generation 9-1-1 market, we are thrilled to be on the leading edge of advancements in public safety technology. Our solution will make life easier for our emergency responders by reducing the time it takes to decipher location and provide faster response times for the people waiting on the other end of that call for help. Nothing could make us feel prouder than assisting our public safety professionals in delivering better service to the communities where they live and work.

As a specific example, once we finish deployment to LA County California, those call centers will no longer be hamstrung by the legacy network. Replacing outdated technology will result in total reliability, accurate call routing, and elimination of service outages for the most populous county in the United States.

Our system has a proven capacity to process calls ten times the volume of the entire state of California, in a moment’s notice. For us, that’s the best part. Emergencies don’t give notice. We are proud to offer a solution that comes through without fail for the people on both sides of the call.

If you would like additional information, please let us know. It would be our pleasure to assist.