Posted in All, NGA911 on Dec 30, 2025
A life-saving upgrade has already happened. Let’s say you’re driving home when you see a serious accident. Your hands shake as you pull over and grab your phone. You could call 911, but you also know that a video of the scene or a photo of the license plate could help emergency responders even faster.
Here’s the good news: you can send that video or photo to public safety personnel in real time.
The era of voice-only 911 calls is officially over. Next Generation 911 (NG911) — a nationwide modernization initiative — now enables people to text, send photos, videos, and even real-time location da...
Posted in All, NGA911 on Dec 11, 2025
Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal flickers in and out. Seconds feel like hours. Then you remember: you can text 911. A message as simple as “Car crash, Hwy 10 eastbound near exit 64, 2 injured, can’t move” could save your life.
In this blog from NGA, we’ll cover Next Generation 911 (NG911) text, how it works, and how this technology keeps you in direct contact with emergency response, even when your voice can’t reach anyone.
Posted in All, NGA911 on Nov 25, 2025
Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now.
Today’s emergencies happen over text, video, apps, and connected devices. And that’s exactly why Next Generation 911 (NG911) is transforming emergency response.
Contrary to the fear surrounding “cyber risk,” the truth is this: modernizing 911 makes it stronger, not weaker. NG911’s digital backbone gives PSAPs the power to detect, prevent, and recover from attacks far faster than any legacy network ever could.
In this blo...
Posted in All, NGA911 on Nov 14, 2025
When a PSAP flips the switch to Next Generation 911, it’s not just a technical cutover — it’s an emotional one. Behind every router upgrade and GIS layer are people who’ve spent years mastering legacy systems. They’ve built muscle memory on analog consoles and now face a digital interface that rewires how they think, respond, and route calls — all while someone’s life is on the line.
And here’s the truth most RFPs and vendor playbooks gloss over: The biggest hurdle to NG911 success isn’t technology failure. It’s human unpreparedness.
In this blog from NGA, we take a closer look at what dispatc...
Posted in All, NGA911 on Nov 10, 2025
When disaster strikes, every second counts — and every call matters. Whether it’s a hurricane, cyberattack, or network failure, Next Generation 911 (NG911) must stay operational when everything else fails.
In this guide from NGA, we’ll break down exactly how to design disaster and failover systems that keep 911 online no matter what happens — using best practices, real Reddit and industry insights, and Google-compliant quality standards.
NG911’s IP-based network delivers speed, flexibility, and advanced data. And failover planning ensures those points nev...
Posted in All, NGA911 on Oct 06, 2025
On average, around 240 million 911 calls are made annually in the United States. Handling about 600,000 emergency calls per day is no easy feat, and the responsibility falls to Public Safety Answering Points (PSAPs) as they continue to face numerous challenges such as:
Posted in All, NGA911 on Sep 27, 2025
Public safety communications is entering a new era. Legacy 911 systems, designed on outdated landline and analog infrastructure, can no longer meet the demands of today's fast-paced and digital world. This is where NG911 (Next Generation 911) comes in. Next Generation 911 leverages modern IP and cloud-based networks to provide more versatile, reliable, and faster emergency services.
This blog, from NGA, answers some of the most common FAQs about NG911 so emergency communications leaders can better prepare for this year and beyond.
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Posted in All, NGA911 on Sep 10, 2025
Millions rely on 911 every day–yet, in some states, our public safety infrastructure is often still decades behind modern communication standards and demands. Legacy systems, built for limited data and landlines, struggle to meet today’s public safety needs—from multimedia emergencies to smartphone and device calls. With pressing FCC (Federal Communications Commission) compliance deadlines around this year, it’s clear that NG911 is no longer optional.
More than just a technical overhaul, NG911 (Next Generation 911) is a revolutionary system that equips emergency call handlers with streamlin...
Posted in All, NGA911 on Aug 20, 2025
When dialing 911, you expect assistance to be on the way—and fast. But what actually happens behind the scenes after the call is placed and connected? For decades, emergency calls were routed based on cell towers, their locations, limited to voice-only communication, and often struggled with incomplete information. Today, a new era of emergency response is here thanks to Next Generation 911 (NG911). This emergency telecommunications system is modernizing how 911 calls are routed, evaluated, and responded to.
In this blog from trusted NG911 providers at NGA, we’ll discuss how Next Generation ...
Posted in All, NGA911 on Jul 23, 2025
Simply answering 911 calls is no longer enough to meet today’s public safety needs and demands. Emergency response teams now require live insights, multimedia data, and multi-agency coordination to make crucial decisions faster and more effectively than ever before. That’s where NG911 (Next Generation 911) comes in—transforming 911 call centers into data-powered, interoperable command hubs.
In this blog from NGA, we’ll discuss how the shift from basic operational awareness to complete situational awareness is not just a technological transition—it’s an operational necessity for public safet...