Funding and Transitioning to NG911: A Guide for PSAP Leaders

Transitioning to Next Generation 911 (NG911) is no longer a consideration—it’s a necessity for PSAPs (public safety answering points). As 911 communication technology advances, traditional emergency systems cannot keep up with modern public safety demands, like live text messaging, video calls, and real-time data sharing. 

NG911 speeds up response times, boosts precision, and provides responders with better situational awareness. However, upgrading to this infrastructure requires significant funding, detailed training, and careful planning for PSAPs and their personnel. 

In this blog from NGA, we’ll walk you through the steps to getting started when it comes to securing funding, executing a smooth infrastructure transition, and ensuring your personnel are ready for Next Generation 911. 

Table of Contents:

1. Securing Funding for NG911
2. Federal and State Grants for Next Generation 911
3. Public-Private Partnerships and Alternative Funding
4. Best Practices for Grant Applications 
5. Planning for an Effective NG911 Transition 
6. Conducting a Readiness Evaluation 
7. Creating a System Transition Roadmap
8. Addressing Compliance and Cybersecurity 
9. Testing and Implementation Strategy
10. Training and Change Management for PSAP Personnel  
11. Best Practices for Change Management
12. Conclusion 

Securing Funding for NG911

One of the most significant challenges for PSAPs to adopt Next Generation 911 is securing the necessary funds. Fortunately, there are several funding sources available at the local, state, and federal levels. 

Federal and State Grants for Next Generation 911

Different federal programs offer grants to help public safety answering points upgrade their 911 response systems. These grants vary, often based on the organization’s needs. 

They include, but are not limited to: 

• National 911 Program Grants: These grants, administered by the U.S. Department of Transportation, support states in upgrading their emergency response infrastructure.
• FEMA and Homeland Security Grants: Certain emergency preparedness grants can be applied toward NG911 projects. These projects are often those that enhance national disaster response and security.
• State-Level 911 Funds: Many states collect 911 surcharge fees on phone bills that can be allocated for Next Generation 911 upgrades. PSAP leaders should advocate for these funds to make sure they are used for emergency system implementation.

Public-Private Partnerships and Alternative Funding

Beyond state and federal grants, PSAPs and other emergency dispatch agencies can also partner with private technology firms to help offset implementation costs. 

1. Public-Private Partnerships (PPP): Some private entities do offer to provide infrastructure, funding, or expertise in exchange for collaborative service models.
2. Legislative Support: Working with local lawmakers can help allocate federal and state funding for Next Generation 911 projects. Engaging policymakers is vital to ensure funding availability.

Best Practices for Grant Applications 

Applying for infrastructure implementation funding requires a strong grant proposal. PSAP leaders should work closely with emergency communication consultants and grant writers to boost approval chances. 

The grant proposal should outline the following points clearly: 

• The need for Next Generation 911 in your jurisdiction.
• The impact on local emergency response and public safety.
• A thorough budget and implementation plan.
• Evidence of past success with similar initiatives (if possible).

Planning for an Effective NG911 Transition 

Securing NG911 funding is the first step. Having a well-put-together implementation plan ensures a seamless transition while also helping minimize operational disruption. 

Conducting a Readiness Evaluation 

Before upgrading to Next Generation 911, evaluate your current system infrastructure to identify any gaps. For example, you should know if your system will support IP-based communications, if any new equipment will be needed, and if your PSAP can integrate with neighboring jurisdictions. 

Creating a System Transition Roadmap

A phased approach works best for Next Generation 911 adoption. 

Consider the following:

Phase 1: Establish IP and cloud-based infrastructure. Phase 2: Upgrade call-handling systems and routing mechanisms. Phase 3: Test with real-time emergency calls. Phase 4: Full rollout with redundancy and failover systems.

Addressing Compliance and Cybersecurity 

Cybersecurity threats are a concern with NG911’s digital nature. 

Make sure your system complies with:

• NENA i3 standards (for smooth Next Generation 911 interoperability).
• Encryption and access control to prevent cyberattacks.
• Regular system audits to detect vulnerabilities early.

Testing and Implementation Strategy

Begin with a pilot program before going fully operational. 

Testing in controlled environments helps:

1. Identify technical flaws before full deployment.
2. Train call-takers in real-world NG911 scenarios.
3. Ensure a smooth integration with existing 911 response systems.

Training and Change Management for PSAP Personnel  

Even with the best in emergency response technology, Next Generation 911 cannot reach its full potential without properly trained personnel. Proper training ensures dispatchers and responders use these new workflows and tools as effectively as possible. 

Top Training Areas for PSAP Teams:  

• Live Text and Multimedia Handling: Handling real-time texts, photos, and videos during emergencies.
• AI-assisted Call Routing: Understanding how automation improves emergency call prioritization.
• Cybersecurity Awareness: Recognizing and preventing digital infrastructure threats.

Best Practices for Change Management

Transitioning to Next Generation 911 can create reluctance among staff. 

To ensure a seamless and more stress-free adoption:

1. Engage Teams Early: Involve staff in planning discussions to address concerns.
2. Offer Hands-on Training: Use simulation exercises to build confidence.
3. Provide Ongoing Support: Post-implementation refresher courses and troubleshooting resources.

Conclusion 

Transitioning to NG911 is an essential process for updating emergency response systems. By securing funding, planning the transition with care, and training staff, PSAP leaders can ensure a seamless shift to next-generation technology. 

Need guidance on funding and upgrading NG911?  Connect with NGA today to get started!