How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages

On September 25th, a major 911 service outage impacted large parts of Louisiana and Mississippi, disrupting access to emergency services across multiple communities. But in Livingston Parish, residents never lost the ability to reach help. Thanks to their proactive move to a modern Next Generation 911 (NG911) system in 2023, the parish demonstrated the life-saving resilience of upgrading from outdated legacy infrastructure.

Livingston Parish’s NG911 Advantage

During the widespread 911 service outages across Louisiana and Mississippi on September 25th, Livingston Parish residents continued to reach emergency services without disruption.

Livingston Parish transitioned fully to NGA’s Next Generation 911 (NG911) system in 2023, moving off the legacy infrastructure first built nearly 60 years ago. Unlike the old system, which relies on older circuit-switched networks that are vulnerable if any part of the network goes down, NG911 is built on a secure modern cloud technology with redundant, resilient pathways. That design allows carriers, including wireless, VoIP and traditional lines to connect directly to the core 911 system, ensuring calls can be rerouted instantly and keeping service available even during regional outages.

When the outage began, Livingston Parish dispatchers noticed that calls needing transfer to Acadian Ambulance were not connecting. Backup procedures were immediately implemented, and Acadian was notified through the LWIN radio system. 911 calls and non-emergency lines continued to function normally. Communication with surrounding parishes and statewide confirmed the broader outage, while Livingston Parish remained connected.

“The strength of NG911 is in its resilience,” said Sheriff Jason Ard. “When legacy 911 lines went down, Livingston Parish continued to connect residents to help without interruption.” This is exactly why communities are making the shift to NG911 — because in an emergency, reliability saves lives. The Livingston Parish experience is a reminder of what’s at stake: communities need modern emergency networks that can withstand disruptions and keep people connected to help when it matters most. NGA continues to partner with public safety leaders nationwide to make these protections available everywhere.

Closing Thoughts

Livingston Parish’s uninterrupted access to emergency services during the September 25th outage is more than just a success story — it’s proof that NG911 delivers on its promise of resilience. As aging legacy systems continue to show their vulnerabilities, the need for secure, cloud-based solutions becomes urgent. Communities across the nation now face the same choice: remain exposed to preventable risks, or embrace a future where every call for help gets through.

About NGA

NGA is committed to delivering the highest levels of redundancy, resiliency, and availability to the 9-1-1 community—ensuring fast, accurate, and high-performance transmission of voice, text, and media during emergencies. Our cloud-native solutions are designed to support the transition from legacy systems to Next Generation 9-1-1 (NG9-1-1), with a focus on the needs of call-takers, PSAPs, and emergency response teams. With a clear vision to lead in end-to-end NG9-1-1 innovation both in the U.S. and globally, NGA is building the most trusted platform for all service provider types and tiers. We are proud to set the standard for excellence, reliability, and future-ready technology in emergency telecommunications.