Blogs
Feb 14, 2024
Welcome to the future of emergency response with NG911 call handling, an emergency response solution that's redefining how we connect in our most critical moments. This innovative advancement harnesses the power of digital technology to enhance commu...
Welcome to the future of emergency response with NG911 call handling, an emergency response solution that's redefining how we connect in our most critical moments. This innovative advancement harnesses the power of digital technology to enhance communication between the public and emergency services. By integrating text, video, and data alongside traditional voice calls, NG911 ensures that no call for help goes unanswered, regardless of the circumstances. As we delve into NG911 call handling, NG...
Jan 30, 2024
As our society increasingly relies on smartphones and digital technologies for communication, having 9-1-1 systems that can support live video streaming, text messaging, and photos for emergencies is essential. One such system is NG9-1-1, and it's al...
As our society increasingly relies on smartphones and digital technologies for communication, having 9-1-1 systems that can support live video streaming, text messaging, and photos for emergencies is essential. One such system is NG9-1-1, and it's already changing how first responders handle emergency calls.
The NG911 (Next Generation 911) upgrade introduces new features that our current systems don't have. While this is an exciting and revolutionary upgrade for public safety, it requires Pub...
Jan 12, 2024
Imagine a scenario where when a caller connects to 9-1-1, they can send crucial information to dispatchers about an emergency through videos, real time text (RTT) messages, or photos. With Next Generation 911 (NG911), this vision of multimedia sharin...
Imagine a scenario where when a caller connects to 9-1-1, they can send crucial information to dispatchers about an emergency through videos, real time text (RTT) messages, or photos. With Next Generation 911 (NG911), this vision of multimedia sharing for emergency response becomes a reality, thanks to the NG911 Emergency Services IP (Internet Protocol) Network ESInet.
The ESInet is the IP transport for the Next Generation 911 system (NG911 or NG9-1-1). Public safety agencies across the n...
Dec 19, 2023
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The...
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The NG9-1-1 (Next Generation 9-1-1) system is designed to enhance emergency communications and help save more lives by improving emergency communications' reliability, capacity, and interoperability.
In this blog from NGA, we'll discuss the...
Dec 11, 2023
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped...
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped with the latest technology to provide timely and accurate emergency response services.
From improved 9-1-1 call-routing and advanced caller location accuracy to real-time multimedia sharing and streamlined communication interoperability...
Dec 04, 2023
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to...
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to calls is rapidly evolving.
NG911 implementation isn't just about new technology; it's about creating a better 9-1-1 system for the future. As the year 2024 approaches, it's more important than ever for public safety answering points (PSAPs) t...
Nov 29, 2023
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any n...
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any new technology, the transition can be complex. One of the most essential factors for public safety answering points (PSAPs) is ensuring compatibility between their operational procedures and NG9-1-1.
In this post from NGA, we'll explore some k...
Nov 14, 2023
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Poin...
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Points (PSAPs) have grappled with is the issue of abandoned 911 calls. Addressing this challenge head-on, innovative solutions such as Automated Abandoned Callback (AAC) technology have emerged as transformative tools in revolutionizing emergency respons...
Oct 31, 2023
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to ca...
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to call, but why is 9-1-1 the emergency number?
In this blog from NGA, we'll explore 9-1-1, interesting facts, and why it's the established emergency number in America. We'll also discuss the importance of dialing 9-1-1 and how to use it during a...
Oct 03, 2023
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure...
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure.
The origins of NG9-1-1 can be traced back to 1999 when Congress passed the Wireless Communication and Public Safety Act. Since then, public safety agencies and industry partners have been working on a next-generation emergency system that...