Blogs
Nov 14, 2023
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Poin...
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Points (PSAPs) have grappled with is the issue of abandoned 911 calls. Addressing this challenge head-on, innovative solutions such as Automated Abandoned Callback (AAC) technology have emerged as transformative tools in revolutionizing emergency respons...
Oct 31, 2023
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to ca...
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to call, but why is 9-1-1 the emergency number?
In this blog from NGA, we'll explore 9-1-1, interesting facts, and why it's the established emergency number in America. We'll also discuss the importance of dialing 9-1-1 and how to use it during a...
Oct 03, 2023
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure...
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure.
The origins of NG9-1-1 can be traced back to 1999 when Congress passed the Wireless Communication and Public Safety Act. Since then, public safety agencies and industry partners have been working on a next-generation emergency system that...
Sep 28, 2023
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective response...
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective responses can save more lives, help prevent injuries, and minimize property damage. The public safety industry continually innovates and improves its response systems to achieve this. One such innovation is NG9-1-1, the next generation of 9-1-1 systems. ...
Sep 20, 2023
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response servic...
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response services and resources faster than ever before.
NextGen9-1-1 makes it possible to access vital information and communicate with a level of efficiency that was unthinkable even a few years ago. Pairing this system with cloud technology is already revoluti...
Sep 07, 2023
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
Ho...
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
However, what happens behind the scenes at call centers is just as crucial to emergency response as the field responders themselves. This is where NG9-1-1 comes into play.
In this blog post from NGA, we'll explore what NG9-1-1 is, why it's importan...
Aug 21, 2023
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers t...
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers the tools they need to improve response times and provide help more efficiently than ever before.
In this blog from NGA, we'll take a closer look at what NG9-1-1 is, how it works, and why it's making such a big difference in emergency response time...
Aug 14, 2023
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of th...
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of the public and the needs of the on-scene first responders.
Traditional voice-based 9-1-1 communication will soon be a thing of the past, replaced by the NG9-1-1 system. This system will revolutionize PSAP operations, providing geospatial routing, i...
Jul 17, 2023
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to imp...
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to improve public safety and emergency response services. Most importantly the integration of better GIS, which provides essential location-based data during emergencies.
In this blog from NGA, we will explore the important role GIS plays in the NG911...
Jul 11, 2023
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digit...
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digital networks, bringing new features like multimedia messaging and location-based services to emergency responders.
However, transitioning to this infrastructure requires careful planning and collaboration among stakeholders.
In this blog f...