Blogs
Dec 19, 2023
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The...
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The NG9-1-1 (Next Generation 9-1-1) system is designed to enhance emergency communications and help save more lives by improving emergency communications' reliability, capacity, and interoperability.
In this blog from NGA, we'll discuss the...
Dec 11, 2023
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped...
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped with the latest technology to provide timely and accurate emergency response services.
From improved 9-1-1 call-routing and advanced caller location accuracy to real-time multimedia sharing and streamlined communication interoperability...
Dec 04, 2023
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to...
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to calls is rapidly evolving.
NG911 implementation isn't just about new technology; it's about creating a better 9-1-1 system for the future. As the year 2024 approaches, it's more important than ever for public safety answering points (PSAPs) t...
Nov 29, 2023
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any n...
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any new technology, the transition can be complex. One of the most essential factors for public safety answering points (PSAPs) is ensuring compatibility between their operational procedures and NG9-1-1.
In this post from NGA, we'll explore some k...
Nov 14, 2023
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Poin...
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Points (PSAPs) have grappled with is the issue of abandoned 911 calls. Addressing this challenge head-on, innovative solutions such as Automated Abandoned Callback (AAC) technology have emerged as transformative tools in revolutionizing emergency respons...
Oct 31, 2023
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to ca...
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to call, but why is 9-1-1 the emergency number?
In this blog from NGA, we'll explore 9-1-1, interesting facts, and why it's the established emergency number in America. We'll also discuss the importance of dialing 9-1-1 and how to use it during a...
Oct 03, 2023
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure...
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure.
The origins of NG9-1-1 can be traced back to 1999 when Congress passed the Wireless Communication and Public Safety Act. Since then, public safety agencies and industry partners have been working on a next-generation emergency system that...
Sep 28, 2023
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective response...
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective responses can save more lives, help prevent injuries, and minimize property damage. The public safety industry continually innovates and improves its response systems to achieve this. One such innovation is NG9-1-1, the next generation of 9-1-1 systems. ...
Sep 20, 2023
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response servic...
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response services and resources faster than ever before.
NextGen9-1-1 makes it possible to access vital information and communicate with a level of efficiency that was unthinkable even a few years ago. Pairing this system with cloud technology is already revoluti...
Sep 07, 2023
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
Ho...
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
However, what happens behind the scenes at call centers is just as crucial to emergency response as the field responders themselves. This is where NG9-1-1 comes into play.
In this blog post from NGA, we'll explore what NG9-1-1 is, why it's importan...