Press Releases & Publications
Sep 08, 2026
Imagine a super typhoon making landfall. Supercharged winds knock out regional power grids, fiber optic cables snap under uprooted trees, and floodwaters inundate local switching centers. Right now when thousands of citizens dial emergency hotlines f...
Imagine a super typhoon making landfall. Supercharged winds knock out regional power grids, fiber optic cables snap under uprooted trees, and floodwaters inundate local switching centers. Right now when thousands of citizens dial emergency hotlines for help, the dispatch center goes dark.
In the Philippines—one of the world's most disaster-prone nations—this scenario isn't a hypothetical movie plot. It's a reality local government units (LGUs) and disaster management teams face every year.
Hav...
Sep 03, 2026
Every Second Counts: Why Situational Awareness is the Backbone of Philippine Emergency Response
When an emergency call rings—whether it’s a flash flood sweeping through a residential barangay, an urban fire spreading through narrow alleys, or a high...
Every Second Counts: Why Situational Awareness is the Backbone of Philippine Emergency Response
When an emergency call rings—whether it’s a flash flood sweeping through a residential barangay, an urban fire spreading through narrow alleys, or a highway road crash—first responders aren't just racing against the clock. They are fighting against incomplete information.
In high-stakes public safety work across the Philippines, situational awareness is the line between a swift, life-saving deployme...
Aug 28, 2026
Residents and visitors in Central Luzon can now access faster emergency assistance with the launch of the Unified 911 Region 3 Satellite Command Center. Staffed by emergency telecommunicators who speak Kapampangan, Ilokano, Pangasinense, English, and...
Residents and visitors in Central Luzon can now access faster emergency assistance with the launch of the Unified 911 Region 3 Satellite Command Center. Staffed by emergency telecommunicators who speak Kapampangan, Ilokano, Pangasinense, English, and Filipino, the new facility enables quicker, more accurate emergency response across the region.
Aug 28, 2026
The country’s Unified 911 emergency system remained operational as Southwest Monsoon, or “habagat,” brought flooding to several areas, prompting residents to seek urgent assistance.
The country’s Unified 911 emergency system remained operational as Southwest Monsoon, or “habagat,” brought flooding to several areas, prompting residents to seek urgent assistance.
Aug 27, 2026
Metro Manila, Philippines – California-based public safety technology company NGA 911 LLC has been awarded the prestigious Community Impact and Service Award by the International Asian American Business Expo (IAABE) in California for bringing a world...
Metro Manila, Philippines – California-based public safety technology company NGA 911 LLC has been awarded the prestigious Community Impact and Service Award by the International Asian American Business Expo (IAABE) in California for bringing a world-class emergency response system to the Philippines.
Next Generation Advanced 911 (NGA 911) is a global leader in emergency communications technology that develops systems to connect people in their most critical moments with police, fire, and emerg...
Aug 25, 2026
There is a line item on almost every phone bill in America that most people never read.
It might say 911 surcharge, emergency communications fee, or E911 assessment. It is usually
less than a dollar. Multiply it across hundreds of millions...
There is a line item on almost every phone bill in America that most people never read.
It might say 911 surcharge, emergency communications fee, or E911 assessment. It is usually
less than a dollar. Multiply it across hundreds of millions of phone lines, wireless devices, and
voice over IP connections, and it becomes the financial foundation of the entire emergency
communications system in the United States.
For the people who run that system, understanding where those doll...
Aug 10, 2026
Every 911 center is one bad day away from finding out how good its continuity plan really is.
A wildfire jumps a ridge line and the evacuation zone now includes your dispatch floor. A hurricane takes down the fiber path feeding your building...
Every 911 center is one bad day away from finding out how good its continuity plan really is.
A wildfire jumps a ridge line and the evacuation zone now includes your dispatch floor. A hurricane takes down the fiber path feeding your building. A water main breaks two floors
above the comm center. A ransomware incident locks up the county network on a Friday
afternoon. None of these scenarios are hypothetical, and none of them care whether your continuity of operations plan is current....
Jul 25, 2026
QUEZON CITY, Philippines (Jul 2026) — Getting help during a crisis should not depend on what language you speak. This is especially true in a country that sees up to 500,000 tourists every month and hosts about 133,000 expats living here semi-permane...
QUEZON CITY, Philippines (Jul 2026) — Getting help during a crisis should not depend on what language you speak. This is especially true in a country that sees up to 500,000 tourists every month and hosts about 133,000 expats living here semi-permanently.
Jul 19, 2026
Command stations relied on voice-only radio frequencies prior to the Bureau of Fire Protection (BFP) implementing the Unified Platform for Communications & Dispatch (UPCAD) system of Unified 911 for emergency response. These frequencies were hindered...
Command stations relied on voice-only radio frequencies prior to the Bureau of Fire Protection (BFP) implementing the Unified Platform for Communications & Dispatch (UPCAD) system of Unified 911 for emergency response. These frequencies were hindered by poor signals, dead zones, and congested telephone lines.
Dispatchers relied on inaccurate, scared verbal descriptions from callers and were "completely blind" to what was actually happening at the emergency scene. The incidents' exact locations...
Jul 15, 2026
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, t...
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, towing inquiries, noise complaints, and
general information requests flood Public Safety Answering Points (PSAPs), pulling trained
telecommunicators away from the calls that truly require their expertise and urgency.
At the same time, Ameri...