News and Resources

Next Generation 911 Technology and Its Importance for Emergency Dispatchers

Nov 14, 2022

NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with  outdated 911 systems are unable to meet the demands of today’s digital society...
NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with  outdated 911 systems are unable to meet the demands of today’s digital society.  As the first line of communication during an emergency, switching to updated infrastructures with Next Generation 911 technology is essential for dispatchers to provide quick and effective response services to every American community. ...
NG911 Adoption: How to Support Next Generation 911 in Your PSAP and Community

Nov 03, 2022

Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized eme...
Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized emergency response system, like NG9-1-1.  NG911 is the next generation in emergency response, and this infrastructure allows PSAPs to receive and process information from citizens as the incident occurs. NG911 also provides agencies with the roadmap...
What is An RTT Call with NG911 Understanding How Real-Time-Text for 911 Works

Oct 30, 2022

When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructu...
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure, RTT for 911 allows PSAPs (Public Safety Answering Points) to communicate more effectively with citizens in need. Real-Time text is often used by smartphone users who are hard of hearing, deaf, or have speech limitations and can be vital for these...
911 Trunks with NG911: Fixing the Emergency Phone Call Overload - NGA

Oct 19, 2022

911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not ever...
911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not every call that reaches dispatchers is an emergency. Unfortunately, 911 call centers are overloaded due to communication technology advancements.  The influx of non-emergency phone calls is putting a strain on the current 911 system, leaving actua...
NG911 Cloud-Based Calling: Modernizing Emergency Response

Oct 12, 2022

In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response...
In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response services. One of the most promising of these solutions is NG9-1-1 cloud-based calling.   In this blog from our trusted NG911 providers and experts at NGA, we'll discuss cloud-based calling with NG911 and how it's changing emergency response fo...
The NG911 Architecture: Understanding the Next Evolution of Emergency Response

Oct 06, 2022

When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.  With...
When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.  With rapid technological advances, especially within the last twenty years, we can now provide a better solution that will meet the needs of emergency responders and citizens alike. That solution is NG9-1-1. In this blog, our trusted NG911 providers and...
Next Generation 911 Ready: A Decision Maker’s Guide to NG911

Sep 26, 2022

The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 91...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.  Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. G...
The FCC and NG911: Five Steps to Improve the Deployment of Next Generation 911 Across America

Sep 18, 2022

With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response th...
With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response than the public safety industry.  Government agencies have worked with 911 organizations since the early 2000s to improve and deploy emergency communication infrastructures. And the FCC (Federal Communications Commission) has been a big part of t...
The NG911 Institute: A Brief Introduction

Sep 06, 2022

In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are work...
In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are working together to bolster 911 services in every community.  One organization at the forefront of this effort is the NG911 Institute. This non-profit organization's mission is to support and aid the Congressional NextGen 9-1-1 Caucus in the rapid...
NG911 Law: 10 Actions to put into Your Next Generation 911 Project Plan

Aug 24, 2022

When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that...
When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that staying compliant with federal rules and regulations can be daunting at times. However, it's essential to remember planning and taking necessary steps can mean a smoother NG911 transition for your emergency response organization without compromi...