Press Releases & Publications
Oct 05, 2026
"i3 compliant" gets used to describe a lot of things that are not actually i3 compliant.
Every PSAP director has seen the term in an RFP response, a vendor slide deck, or a state grant application. It sounds like a fixed checkbox: either a s...
"i3 compliant" gets used to describe a lot of things that are not actually i3 compliant.
Every PSAP director has seen the term in an RFP response, a vendor slide deck, or a state grant application. It sounds like a fixed checkbox: either a system is i3 compliant or it isn't. In practice, i3 compliance is a layered set of technical behaviors, and a system can satisfy some of them while still routing calls the old way underneath.
This piece breaks down what NENA's i3 standard act...
Oct 05, 2026
In times of disaster or acute distress, every second counts. For years, emergency hotlines across the Philippines—from local barangay response units and municipal disaster risk reduction management offices (MDRRMOs) to national emergency services lik...
In times of disaster or acute distress, every second counts. For years, emergency hotlines across the Philippines—from local barangay response units and municipal disaster risk reduction management offices (MDRRMOs) to national emergency services like Executive Order No. 56’s Emergency Hotline 911—have relied primarily on voice calls.
When a citizen dials for help during an emergency, telecommunicators take down details manually, locate the incident based on landmark descriptions, and coordinat...
Sep 28, 2026
A call handling system is the one piece of technology a telecommunicator touches on every single call, so getting the evaluation right matters more than almost any other 911 procurement decision.
A call handling system (CHS) typically stays...
A call handling system is the one piece of technology a telecommunicator touches on every single call, so getting the evaluation right matters more than almost any other 911 procurement decision.
A call handling system (CHS) typically stays in place for many years, which means the choice made this cycle will carry a PSAP through several technology generations, several vendor mergers, and whatever comes after the current wave of NG911 rollouts. That is a long time to live with the wrong...
Sep 23, 2026
An EIDO, or Emergency Incident Data Object, is a standardized JSON package that
carries everything one system currently knows about a single emergency incident, and hands it
to another system in a format both sides understand. NENA's own glossary d...
An EIDO, or Emergency Incident Data Object, is a standardized JSON package that
carries everything one system currently knows about a single emergency incident, and hands it
to another system in a format both sides understand. NENA's own glossary defines it as "a JSON- based object that is used to share emergency incident information between and among
authorized entities and systems." In plain operational terms, the EIDO replaces the old serial
cable between call handling equipment and dispa...
Sep 18, 2026
Short answer: when a phone with satellite emergency messaging cannot find a cell tower, it
sends a compressed emergency text through a satellite instead. That session reaches your
center one of two ways. If your PSAP accepts text, it arrives throug...
Short answer: when a phone with satellite emergency messaging cannot find a cell tower, it
sends a compressed emergency text through a satellite instead. That session reaches your
center one of two ways. If your PSAP accepts text, it arrives through your existing Text Control
Center like any other text-to-911 conversation.
If your PSAP is voice only, an emergency relay center texts the caller, then calls you on a regular 911 trunk with the caller's number and location in the usual A...
Sep 08, 2026
Imagine a super typhoon making landfall. Supercharged winds knock out regional power grids, fiber optic cables snap under uprooted trees, and floodwaters inundate local switching centers. Right now when thousands of citizens dial emergency hotlines f...
Imagine a super typhoon making landfall. Supercharged winds knock out regional power grids, fiber optic cables snap under uprooted trees, and floodwaters inundate local switching centers. Right now when thousands of citizens dial emergency hotlines for help, the dispatch center goes dark.
In the Philippines—one of the world's most disaster-prone nations—this scenario isn't a hypothetical movie plot. It's a reality local government units (LGUs) and disaster management teams face every year.
Hav...
Sep 03, 2026
Every Second Counts: Why Situational Awareness is the Backbone of Philippine Emergency Response
When an emergency call rings—whether it’s a flash flood sweeping through a residential barangay, an urban fire spreading through narrow alleys, or a high...
Every Second Counts: Why Situational Awareness is the Backbone of Philippine Emergency Response
When an emergency call rings—whether it’s a flash flood sweeping through a residential barangay, an urban fire spreading through narrow alleys, or a highway road crash—first responders aren't just racing against the clock. They are fighting against incomplete information.
In high-stakes public safety work across the Philippines, situational awareness is the line between a swift, life-saving deployme...
Aug 28, 2026
Residents and visitors in Central Luzon can now access faster emergency assistance with the launch of the Unified 911 Region 3 Satellite Command Center. Staffed by emergency telecommunicators who speak Kapampangan, Ilokano, Pangasinense, English, and...
Residents and visitors in Central Luzon can now access faster emergency assistance with the launch of the Unified 911 Region 3 Satellite Command Center. Staffed by emergency telecommunicators who speak Kapampangan, Ilokano, Pangasinense, English, and Filipino, the new facility enables quicker, more accurate emergency response across the region.
Aug 28, 2026
The country’s Unified 911 emergency system remained operational as Southwest Monsoon, or “habagat,” brought flooding to several areas, prompting residents to seek urgent assistance.
The country’s Unified 911 emergency system remained operational as Southwest Monsoon, or “habagat,” brought flooding to several areas, prompting residents to seek urgent assistance.
Aug 27, 2026
Metro Manila, Philippines – California-based public safety technology company NGA 911 LLC has been awarded the prestigious Community Impact and Service Award by the International Asian American Business Expo (IAABE) in California for bringing a world...
Metro Manila, Philippines – California-based public safety technology company NGA 911 LLC has been awarded the prestigious Community Impact and Service Award by the International Asian American Business Expo (IAABE) in California for bringing a world-class emergency response system to the Philippines.
Next Generation Advanced 911 (NGA 911) is a global leader in emergency communications technology that develops systems to connect people in their most critical moments with police, fire, and emerg...