NEXiSAccess is NGA's cloud-native 911 call handling solution. It lets an agency answer 911 calls without being tied to one physical location. Smaller agencies can use it as their main call handling system, and larger agencies can use it to keep answering calls during outages, evacuations or threats.

Can a small or rural agency use NEXiSAccess as its main call handling system?

Yes. NEXiSAccess is built to be the primary call handling solution for smaller agencies that do not have the call volume or budget to justify full on-premise infrastructure. It is fully cloud-native, which reduces reliance on on-premise hardware.

What happens to our 911 calls if our PSAP goes down?

Calls keep moving. Network-level routing through the ESRF and ESRP continues automatically during an outage, and your telecommunicators can keep answering from wherever they relocate.

Do telecommunicators need a VPN or special setup to connect?

No VPN is required. NEXiSAccess uses a touchscreen interface that can be expanded with a monitor, keyboard, mouse and Genovation keypad. It supports Bluetooth headsets or earbuds and runs on AC or DC power.

Does NEXiSAccess support text-to-911 and video?

Yes. Real-time text (RTT) and video are part of the core platform, so callers can reach you across voice, text and video.

Will we know if a call is missed or abandoned?

Yes. NEXiSAccess alerts telecommunicators to abandoned or missed calls, and Instant Record Recall (IRR) lets them replay recent calls right from the position.

NEXiSAccess

Reliable 911 Call Handling From Anywhere

A cloud-native call handling solution built for disaster recovery and for small or rural agencies, so 911 calls are answered when it matters most.

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FAQ

NEXiSAccess touchscreen 911 call handling position set up at a remote location

When a PSAP Goes Down, Response Must Continue

What NEXiSAccess Does

Evacuations, security threats and infrastructure failures can take a PSAP offline at any time. Many agencies are also limited by budget, by call volumes that do not justify full infrastructure, or by depending on a single facility. NEXiSAccess lets your agency answer 911 calls without being tied to a physical location, keep operating during outages or evacuations, and stand up call handling quickly without traditional infrastructure. It is built for daily operations and for disruptions: a primary solution for smaller agencies and a continuity tool for larger ones.

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Core Capabilities

Answer From Anywhere

No fixed footprint. Telecommunicators can answer 911 calls from a backup site, a temporary location or several locations at once, so the PSAP is not tied to one building.

Calls Keep Routing in an Outage

Network-level routing through the ESRF and ESRP keeps calls moving automatically when a facility goes down, without someone rerouting them by hand.

Up and Running Fast

Stand up call handling without traditional infrastructure. Network connectivity can be reconfigured in real time as the situation changes.

Voice, Text and Video

Real-time text (RTT) and video are part of the core platform, not add-ons, so callers can reach you across voice, text and video.

Caller Location on the Map

Integrated mapping shows the caller's location (ANI/ALI), with location-based routing and seamless call transfers.

Touchscreen, Built to Expand

A touchscreen interface for fast, simple call handling. Add a monitor, keyboard, mouse and Genovation keypad, and connect Bluetooth headsets or earbuds.

How NEXiSAccess Powers NG911

NEXiSAccess is different from the start. It is fully cloud-native, so it does not depend on on-premise hardware in a single building. Next generation capabilities are part of the platform, not add-ons: real-time text, video and multimedia communication across voice, text and video. Network-level routing through the ESRF and ESRP keeps calls flowing automatically during outages, and location-based routing with seamless transfers gets each call to the right place. It is part of the NEXiS Platform alongside NEXiSCore and NEXiSConnect.

See It In Action

Telecommunicator answering a 911 call from a temporary site with NEXiSAccess

NEXiSAccess call handling screen showing caller location on a map

Flexible by Design

NEXiSAccess keeps your PSAP operational wherever it is needed:

Rural agencies: cost-effective call handling without full infrastructure
Disaster recovery: keep operating during evacuations, outages or threats
Mobile response: operate from temporary or distributed locations
Relocation: move positions without disrupting call handling

Built for Agencies That Cannot Afford to Go Dark

Small and Rural Public Safety Answering Points (PSAPs)

Emergency Communications Center (ECC) Directors

Continuity of Operations (COOP) and Emergency Management Planners

Telecommunicators and Shift Supervisors

County Boards, City Councils and 911 Authorities

Everything a Position Needs, Built In

Every NEXiSAccess position comes ready for real call handling: Integrated mapping with caller location display (ANI/ALI) Distinct ring tones for emergency and administrative calls Built-in Instant Record Recall (IRR) Notifications for abandoned or missed calls Bluetooth support for headsets or earbuds Runs on AC or DC power, with 1GB of on-board storage No VPN required, and network connectivity can be reconfigured in real time

Value for Small Agencies and Continuity Planners

For small and rural agencies, NEXiSAccess delivers next generation call handling without the cost of building and maintaining full infrastructure. For larger agencies, it means your response does not depend on a single location. When disruption hits, operations do not have to stop. Be ready when it matters most.