NEXiSAssistive Intelligence listens alongside your telecommunicator, confirms location, keeps the record and hands over a finished incident summary. The voice on the line, the decisions and the dispatch stay with your people.
Transcribes the call in real time while the telecommunicator talks, so nothing has to be typed from memory after the caller hangs up.
Puts the caller's location in front of the telecommunicator, even when the caller cannot give an address.
Surfaces history from repeat addresses that the position would otherwise have to look up during the call.
Helps when the caller and the telecommunicator do not share a language.
Prepares the incident summary from the call and your CAD records, ready for review instead of written from scratch.
Applies the same review to every call, not a small handpicked sample, so the exceptions surface on their own.
Assistive intelligence is not a separate system bolted to the side of the floor. It runs on the NEXiS Platform you are already buying. NEXiSCore delivers the call and the caller location over NENA i3 core services built and owned by NGA. NEXiSConnect answers the call at the position, with video from the caller and live transcription. NEXiSIMS keeps the record, drafting incident summaries and reviewing calls. It all runs beside your existing call handling equipment, with no rip and replace.
See It In Action
NEXiSAssistive Intelligence does the most for your floor on the hardest calls:
Cardiac arrests where the caller cannot give an address
Callers who do not share a language with the telecommunicator
Repeat addresses with history the position would otherwise look up
High-volume shifts where after-call work piles up
Every NEXiS customer runs in its own dedicated single-tenant environment. Domestic agencies are processed in United States regions of NGA's hyperscaler infrastructure. Your call audio, transcripts and CAD records stay inside your tenant and are never pooled with another agency's data. Speech models are self-hosted in NGA's own private cloud. Language model inference is model agnostic, so your agency is not locked into a single AI provider.
For ECC directors, NEXiSAssistive Intelligence gives telecommunicator hours back to the floor and puts every call under review. NGA does not claim a savings percentage for your center. Instead, a 90-day proof of concept at one ECC measures the results against success criteria you write with NGA before anything is installed. Your agency decides at the end.
Request a Proof of Concept
White papers, case studies and guides on NG911 modernization, ESInets, cloud infrastructure and public safety innovation. See how 911 authorities are planning, deploying and scaling next generation 911.
View cases
Get NG911 industry insights, regulatory updates, product news and best practices delivered to your inbox.
