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Nov 21, 2024
It goes without saying that every second counts in an emergency, and without the proper training and technology, first responders can’t do their vital work to the best of their abilities. Enter NG911 (Next Generation 911)—an innovative telecommunicat...
It goes without saying that every second counts in an emergency, and without the proper training and technology, first responders can’t do their vital work to the best of their abilities. Enter NG911 (Next Generation 911)—an innovative telecommunications system designed to modernize emergency response. By integrating dispatch training with advanced technology, Next Generation 911 enhances public safety services while ensuring fast and accurate assistance in times of crisis.
In this blog from...
Oct 28, 2024
When we think of emergency services numbers, 911 is often the first that comes to mind. This three-digit number is the lifeline to helping save lives for decades. However, as emergency services and public safety shift and become more specialized, it’...
When we think of emergency services numbers, 911 is often the first that comes to mind. This three-digit number is the lifeline to helping save lives for decades. However, as emergency services and public safety shift and become more specialized, it’s clear that 911 isn’t always the number you need in a critical situation.
In this blog from Next Generation 911 providers, NGA, we’ll discuss essential emergency services numbers aside from 911 that everyone should know.
Table of Cont...
Oct 23, 2024
Every second counts in an emergency, and having quick and precise decision-making makes all the difference. With NG9-1-1 (Next Generation 911), today’s first responders are better equipped than ever before. This innovative emergency telecommunication...
Every second counts in an emergency, and having quick and precise decision-making makes all the difference. With NG9-1-1 (Next Generation 911), today’s first responders are better equipped than ever before. This innovative emergency telecommunications system integrates modern technologies to provide vital emergency information in real-time, enhancing situational awareness.
In this blog for NGA, we’ll provide five significant ways NG911 improved situational awareness while empowering our...
Sep 25, 2024
Emergency response services have to adapt to meet the needs of public safety in today’s digital age faster than ever before. With the NG911 (Next Generation 911) system comes unparalleled abilities designed to bring public safety into the 21st centur...
Emergency response services have to adapt to meet the needs of public safety in today’s digital age faster than ever before. With the NG911 (Next Generation 911) system comes unparalleled abilities designed to bring public safety into the 21st century by enhancing the work environment for our very first responders through improving response times, providing greater access to advanced technology, and helping save lives.
In this blog from NGA, we’ll explore the role of NG911 and how it can enha...
Sep 13, 2024
Today, the world runs on digital communication technologies more so than ever. These technologies are the backbone of modern public safety, which means the 911 emergency center and their telecommunication systems have also been transforming. With the...
Today, the world runs on digital communication technologies more so than ever. These technologies are the backbone of modern public safety, which means the 911 emergency center and their telecommunication systems have also been transforming. With the implementation of og NG9-1-1, public safety call centers have access to improved location accuracy, faster communication, and multimedia capabilities. While these advantages of updated 911 emergency systems enhance public safety, they’re still vulne...
Aug 28, 2024
In today’s fast paced world, every second counts, even more so when responding to an emergency. Being able to communicate with accuracy and precision during a crisis can mean the difference between lives saved and tragedy. This is where the NG9-1-1 I...
In today’s fast paced world, every second counts, even more so when responding to an emergency. Being able to communicate with accuracy and precision during a crisis can mean the difference between lives saved and tragedy. This is where the NG9-1-1 IP-based emergency services network comes in. NG911, or Next Generation 911, is revolutionizing crisis response while helping save more lives, enhancing public safety, and better preparing our first responders for future challenges.
In this bl...
Aug 27, 2024
Manila, Philippines – On August 16, 2024, NGA 911 LLC in collaboration with Department of the Interior and Local Government “DILG”, PLDT, and Emergency 911 National Office “E911NO” deployed the Next Generation of 911 to the Philippine National Police...
Manila, Philippines – On August 16, 2024, NGA 911 LLC in collaboration with Department of the Interior and Local Government “DILG”, PLDT, and Emergency 911 National Office “E911NO” deployed the Next Generation of 911 to the Philippine National Police revolutionizing emergency response for all police emergencies serving the 120 million citizens of the Philippines. There are more than 25 million calls for emergency service across the Philippines.
The deployment includes the full NEXiS...
Aug 14, 2024
Emergency communication systems have been the backbone of public safety for decades, providing a vital link between individuals in distress and getting the help they need. However, traditional 911 systems rely on voice calls, which can present signif...
Emergency communication systems have been the backbone of public safety for decades, providing a vital link between individuals in distress and getting the help they need. However, traditional 911 systems rely on voice calls, which can present significant limitations in situations where it’s unsafe for an individual to call 911. As the need for reaching emergency response professionals through other forms of communication grows, the shift to Next Generation 911 texting services becomes essential...
Jul 12, 2024
Knowing when to call 9-1-1 in an emergency or other crisis is essential for improved public safety and ensuring you receive the right resources fast. With more PSAPs (public safety answering points) implementing the NG9-1-1 (Next Generation 911) syst...
Knowing when to call 9-1-1 in an emergency or other crisis is essential for improved public safety and ensuring you receive the right resources fast. With more PSAPs (public safety answering points) implementing the NG9-1-1 (Next Generation 911) system across the nation, understanding how and when to contact emergency care is more vital now than ever.
In this guide from NGA, we’ll explore different scenarios where calling 911 is appropriate, the enhancements brought by NG911, and h...
Jun 14, 2024
In an emergency, clear communication makes all the difference. It’s no secret that traditional 911 systems have long been critical lifelines for people calling in need of emergency response. However, as communication technology advances, so too must...
In an emergency, clear communication makes all the difference. It’s no secret that traditional 911 systems have long been critical lifelines for people calling in need of emergency response. However, as communication technology advances, so too must our 911 systems. Enter Next Generation 911 (NG9-1-1), an emergency response system upgrade that’s transforming the 911 call in 2024.
In this blog from NGA, we’ll explore how Next Generation 911 is revolutionizing public safety communications....
May 30, 2024
Innovating 911 services has become vital for ensuring public safety in today’s fast-paced, digital world. With notable advancements in technology, Next Generation 911 dispatch equipment is reshaping how 911 professionals respond to emergencies, makin...
Innovating 911 services has become vital for ensuring public safety in today’s fast-paced, digital world. With notable advancements in technology, Next Generation 911 dispatch equipment is reshaping how 911 professionals respond to emergencies, making it more efficient and effective than ever before.
This blog from NGA will explore key advancements of Next Generation dispatch 911 equipment, its impact on public safety, and how this technology is transforming emergency response in 2024. ...
May 16, 2024
In public safety, technology is fundamental for shaping the efficiency and effectiveness of emergency response services. At the heart of successful public safety are Public Safety Answering Points (PSAPs), the first point of contact in times of emerg...
In public safety, technology is fundamental for shaping the efficiency and effectiveness of emergency response services. At the heart of successful public safety are Public Safety Answering Points (PSAPs), the first point of contact in times of emergency. For decades, these agencies have focused on routing emergency calls to the right response teams. In 2024, 9-1-1 services are undergoing a transformative shift with PSAPs integrating cutting-edge technology to enhance emergency response across...
May 02, 2024
In times of emergency, the speed and efficiency of 911 services can be the difference between lives saved and tragedy. As technology advances, so too does the infrastructure behind these essential services. Enter Next Generation 911 (NG9-1-1), a mode...
In times of emergency, the speed and efficiency of 911 services can be the difference between lives saved and tragedy. As technology advances, so too does the infrastructure behind these essential services. Enter Next Generation 911 (NG9-1-1), a modernized version of traditional emergency response systems, designed to meet the unique needs and demands of today’s digital era.
With capabilities like text-to-911, video streaming, real-time data sharing, and more, NG911 is reshaping emergency...
Apr 19, 2024
There is no public safety without emergency services as they provide essential support in the most urgent times. As technology advances, emergency response must also evolve to ensure individuals and communities are protected. 2024’s 911 requirements...
There is no public safety without emergency services as they provide essential support in the most urgent times. As technology advances, emergency response must also evolve to ensure individuals and communities are protected. 2024’s 911 requirements are set to reshape how emergency response is conducted and its services are deployed.
This blog from NGA discusses these requirements, exploring their implications for public safety and emergency services as a whole.
The Advancement of 911 S...
Apr 11, 2024
Monrovia, CA, April 11, 2024 – Next Generation Advanced (NGA) extends heartfelt congratulations to Eric Caddy on his recent appointment to represent Commercial Providers of NG911 Core Services on the NG9-1-1 Interoperability Oversight Commission (NIO...
Monrovia, CA, April 11, 2024 – Next Generation Advanced (NGA) extends heartfelt congratulations to Eric Caddy on his recent appointment to represent Commercial Providers of NG911 Core Services on the NG9-1-1 Interoperability Oversight Commission (NIOC). Eric's appointment further strengthens NGA's commitment to advancing interoperability and security in NG9-1-1 systems across North America and beyond.
As the independent oversight governance body for NG9-1-1 Public Key Infrastructure (PKI...
Apr 08, 2024
In modern technology, few updates carry as much weight for ensuring public safety as NG9-1-1. Already transforming how the people dial for help, this system is still being rolled-out, helping enhance emergency response. NG911 isn’t just about updatin...
In modern technology, few updates carry as much weight for ensuring public safety as NG9-1-1. Already transforming how the people dial for help, this system is still being rolled-out, helping enhance emergency response. NG911 isn’t just about updating how we communicate during emergencies; it's about providing quick and easily-accessible 911 services with advanced digital tools to save lives and protect communities.
In this blog from NGA, we’ll discuss NG911 and how it's allowing for gre...
Mar 26, 2024
Next-Gen 911: How Modern 911 Recording Systems Are Transforming Emergency Communications
In public safety, emergency communications are invaluable, acting as the first line of defense in crisis situations. With technological advancements shaping eve...
Next-Gen 911: How Modern 911 Recording Systems Are Transforming Emergency Communications
In public safety, emergency communications are invaluable, acting as the first line of defense in crisis situations. With technological advancements shaping every aspect of our lives, it's no surprise that these tools have also revolutionized 911 communication systems. Enter Next-Gen 911 – a new standard in the evolution of public safety response.
In this blog from NGA, we’ll explore 9-1...
Mar 15, 2024
In the realm of 911 emergency communications, ensuring the security and reliability of critical systems is paramount. As technology continues to evolve, the debate between public and private cloud security becomes increasingly relevant for emergency...
In the realm of 911 emergency communications, ensuring the security and reliability of critical systems is paramount. As technology continues to evolve, the debate between public and private cloud security becomes increasingly relevant for emergency communication centers (ECCs) and public safety agencies. In this blog post, we'll explore why public cloud security emerges as the superior choice for enhancing 911 emergency communications and safeguarding vital services.
Table of Contents:...
Mar 11, 2024
In the high-stakes world of emergency response, the solution that powers call centers plays a pivotal role in saving lives and ensuring public safety. Emergency call center solutions, also known as Public Safety Answering Point (PSAP) solutions, are...
In the high-stakes world of emergency response, the solution that powers call centers plays a pivotal role in saving lives and ensuring public safety. Emergency call center solutions, also known as Public Safety Answering Point (PSAP) solutions, are the backbone of efficient emergency communication, facilitating quick and effective responses to crises. As such, selecting the right solution is not just a matter of preference but a critical decision that impacts the effectiveness of emergency ser...
Mar 04, 2024
First responders are just that, the first 9-1-1 professionals to respond to an emergency. As such, it’s imperative they have the right tools and technology to best serve the public. One of the most significant innovations in public safety is Next Gen...
First responders are just that, the first 9-1-1 professionals to respond to an emergency. As such, it’s imperative they have the right tools and technology to best serve the public. One of the most significant innovations in public safety is Next Generation 911 (NG9-1-1).
This emergency telecommunication system is designed to provide 911 call centers and personnel with the latest technological advancements, allowing for greater accuracy, shorter response times, and more effective em...
Feb 27, 2024
The Public Safety Answering Point, or PSAP, is vital to our nation's emergency response system. PSAPS must have access to the latest technology and resources to provide fast and accurate support to those in need.
As 2024 approaches, the essent...
The Public Safety Answering Point, or PSAP, is vital to our nation's emergency response system. PSAPS must have access to the latest technology and resources to provide fast and accurate support to those in need.
As 2024 approaches, the essential 9-1-1 centers must keep up with the needs of an increasingly digital society. PSAPs adopting the NG9-1-1 standard is a crucial upgrade that is already transforming how emergency services operate in the United States, today.
The NG911 syste...
Feb 22, 2024
The public safety industry, whether emergency response agencies, first responders, or 9-1-1 call centers, all have one thing in common: improved situational awareness. Situational awareness is a fundamental aspect of effective emergency response. It...
The public safety industry, whether emergency response agencies, first responders, or 9-1-1 call centers, all have one thing in common: improved situational awareness. Situational awareness is a fundamental aspect of effective emergency response. It allows 9-1-1 professionals to understand what’s happening around them, anticipate potential threats, analyze a situation, identify hazards and risks, and respond accordingly with the right resources.
In this blog from NGA, we'll discuss situat...
Feb 05, 2024
PLDT Global Corporation (PLDT Global) is enabling United States-based technology solutions provider Next Generation Advanced 911 (NGA 911) to help boost emergency response systems in the Philippines with advanced technology, delivered through the nat...
PLDT Global Corporation (PLDT Global) is enabling United States-based technology solutions provider Next Generation Advanced 911 (NGA 911) to help boost emergency response systems in the Philippines with advanced technology, delivered through the nationwide PLDT network infrastructure. PLDT Global is the international unit of PLDT Inc.
Under the partnership, NGA 911 will be able to provide its NG9-1-1 solution to Philippine customers like LGUs and public safety teams. NG9-1-1 is an IP-based e...
Jan 30, 2024
As our society increasingly relies on smartphones and digital technologies for communication, having 9-1-1 systems that can support live video streaming, text messaging, and photos for emergencies is essential. One such system is NG9-1-1, and it's al...
As our society increasingly relies on smartphones and digital technologies for communication, having 9-1-1 systems that can support live video streaming, text messaging, and photos for emergencies is essential. One such system is NG9-1-1, and it's already changing how first responders handle emergency calls.
The NG911 (Next Generation 911) upgrade introduces new features that our current systems don't have. While this is an exciting and revolutionary upgrade for public safety, it requires Pub...
Jan 12, 2024
Imagine a scenario where when a caller connects to 9-1-1, they can send crucial information to dispatchers about an emergency through videos, real time text (RTT) messages, or photos. With Next Generation 911 (NG911), this vision of multimedia sharin...
Imagine a scenario where when a caller connects to 9-1-1, they can send crucial information to dispatchers about an emergency through videos, real time text (RTT) messages, or photos. With Next Generation 911 (NG911), this vision of multimedia sharing for emergency response becomes a reality, thanks to the NG911 Emergency Services IP (Internet Protocol) Network ESInet.
The ESInet is the IP transport for the Next Generation 911 system (NG911 or NG9-1-1). Public safety agencies across the n...
Dec 19, 2023
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The...
In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come a long way regarding emergency communication. The NG9-1-1 (Next Generation 9-1-1) system is designed to enhance emergency communications and help save more lives by improving emergency communications' reliability, capacity, and interoperability.
In this blog from NGA, we'll discuss the...
Dec 11, 2023
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped...
As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative that these public safety organizations are equipped with the latest technology to provide timely and accurate emergency response services.
From improved 9-1-1 call-routing and advanced caller location accuracy to real-time multimedia sharing and streamlined communication interoperability...
Dec 04, 2023
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to...
Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), how emergency response teams receive and respond to calls is rapidly evolving.
NG911 implementation isn't just about new technology; it's about creating a better 9-1-1 system for the future. As the year 2024 approaches, it's more important than ever for public safety answering points (PSAPs) t...
Nov 29, 2023
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any n...
The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from legacy 9-1-1 to NG9-1-1 technology. As with any new technology, the transition can be complex. One of the most essential factors for public safety answering points (PSAPs) is ensuring compatibility between their operational procedures and NG9-1-1.
In this post from NGA, we'll explore some k...
Nov 14, 2023
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Poin...
In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one persistent challenge that Public Safety Answering Points (PSAPs) have grappled with is the issue of abandoned 911 calls. Addressing this challenge head-on, innovative solutions such as Automated Abandoned Callback (AAC) technology have emerged as transformative tools in revolutionizing emergency respons...
Oct 31, 2023
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to ca...
February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans needing emergency response. It's the number that we're aware of and know how to call, but why is 9-1-1 the emergency number?
In this blog from NGA, we'll explore 9-1-1, interesting facts, and why it's the established emergency number in America. We'll also discuss the importance of dialing 9-1-1 and how to use it during a...
Oct 09, 2023
MONROVIA, Calif., October 9, 2023 (GLOBE NEWSWIRE) – Next Generation Advanced (NGA) is pleased to announce the appointment of Eric Caddy as the Executive Vice President of Corporate Strategy. With over 23 years of experience in public safety, Eric’s...
MONROVIA, Calif., October 9, 2023 (GLOBE NEWSWIRE) – Next Generation Advanced (NGA) is pleased to announce the appointment of Eric Caddy as the Executive Vice President of Corporate Strategy. With over 23 years of experience in public safety, Eric’s especially strong background in call-handling solutions will help catapult NEXiSConnect across the United States.
Prior to Eric's service to 911 he served our country in the U.S. Marine Corps for thirteen years, including a decade as a non-commissio...
Oct 03, 2023
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure...
The 9-1-1 system was developed in the late 1960s and has served the public and first responders well for over five decades. However, technological advances require the public safety industry to evolve its communication systems to stay safe and secure.
The origins of NG9-1-1 can be traced back to 1999 when Congress passed the Wireless Communication and Public Safety Act. Since then, public safety agencies and industry partners have been working on a next-generation emergency system that...
Sep 28, 2023
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective response...
When an emergency occurs, responding to the situation quickly and handling it efficiently is crucial. One essential component of emergency response is the PSAP receiving, processing, and dispatching emergency response.
Fast and effective responses can save more lives, help prevent injuries, and minimize property damage. The public safety industry continually innovates and improves its response systems to achieve this. One such innovation is NG9-1-1, the next generation of 9-1-1 systems. ...
Sep 20, 2023
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response servic...
When an emergency strikes, deploying the correct emergency response is just as important as delivering timely assistance. With advancements in public safety technology, cloud calling with NG9-1-1 can help initiate the proper emergency response services and resources faster than ever before.
NextGen9-1-1 makes it possible to access vital information and communicate with a level of efficiency that was unthinkable even a few years ago. Pairing this system with cloud technology is already revoluti...
Sep 07, 2023
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
Ho...
Every year, 240 million 9-1-1 calls are made to emergency call centers across the United States, with 80% coming from wireless devices. When someone dials 9-1-1, they expect fast, efficient, and reliable emergency response as soon as possible.
However, what happens behind the scenes at call centers is just as crucial to emergency response as the field responders themselves. This is where NG9-1-1 comes into play.
In this blog post from NGA, we'll explore what NG9-1-1 is, why it's importan...
Aug 23, 2023
Aug 23, 2023 – Texas A&M University (TAMU), a leading academic institution renowned for its academic and athletic programs, has entered into a strategic relationship with NGA 911 LLC (NGA), a prominent provider of IP-based real-time communications so...
Aug 23, 2023 – Texas A&M University (TAMU), a leading academic institution renowned for its academic and athletic programs, has entered into a strategic relationship with NGA 911 LLC (NGA), a prominent provider of IP-based real-time communications software solutions. The relationship aims to advance research and testing in support of NG911, Public Safety Broadband, and Defense Applications while offering mutual benefits to both parties.
NGA will donate products to TAMU through this agreement,...
Aug 21, 2023
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers t...
When it comes to emergencies, every second matters. That's why improving 9-1-1 response times has become a top priority for public safety agencies nationwide. New advancements, like NG9-1-1 technology and services, have given PSAPs and call centers the tools they need to improve response times and provide help more efficiently than ever before.
In this blog from NGA, we'll take a closer look at what NG9-1-1 is, how it works, and why it's making such a big difference in emergency response time...
Aug 14, 2023
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of th...
9-1-1 centers have been the frontline of public safety communications for decades, taking emergency calls, dispatching on-scene first responders, and saving countless lives. But as technology continues to advance rapidly, so do the expectations of the public and the needs of the on-scene first responders.
Traditional voice-based 9-1-1 communication will soon be a thing of the past, replaced by the NG9-1-1 system. This system will revolutionize PSAP operations, providing geospatial routing, i...
Jul 17, 2023
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to imp...
Technology has come a long way in the public safety industry, and the introduction of the NG9-1-1 system is one of the biggest advancements. The NG9-1-1 infrastructure supports multimedia communications and integrates data from various sources to improve public safety and emergency response services. Most importantly the integration of better GIS, which provides essential location-based data during emergencies.
In this blog from NGA, we will explore the important role GIS plays in the NG911...
Jul 11, 2023
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digit...
As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digital networks, bringing new features like multimedia messaging and location-based services to emergency responders.
However, transitioning to this infrastructure requires careful planning and collaboration among stakeholders.
In this blog f...
Jun 28, 2023
During an emergency, every second counts, and quick and effective communication can make all the difference. That's why reliable and efficient emergency response communication systems are crucial. One of the most advanced communication systems used t...
During an emergency, every second counts, and quick and effective communication can make all the difference. That's why reliable and efficient emergency response communication systems are crucial. One of the most advanced communication systems used today is the NextGeneration 9-1-1 systems and the IP networks the infrastructure runs on.
In this blog post, our NGA team will discuss NG911 IP networks, what they are, and why they are essential for emergency response.
Table of Content...
Jun 18, 2023
Monrovia, CA - NGA 911, LLC and Convey911 are excited this partnership and collaboration between NGA and Convey911 would mean a transformative leap forward in NG911 call-handling, instilling a profound sense of security, comfort, and connection withi...
Monrovia, CA - NGA 911, LLC and Convey911 are excited this partnership and collaboration between NGA and Convey911 would mean a transformative leap forward in NG911 call-handling, instilling a profound sense of security, comfort, and connection within the 9-1-1 community.
By integrating Convey911's state-of-the-art 135+ language/dialect translation, and video link relay technology into NGA's call-handling equipment, call-takers will have better situational awareness, be able to break down lan...
Jun 11, 2023
On June 8th, 2023 The Federal Communications Commission proposed rules to advance the transition to Next Generation 911, help ensure that the nation’s 911 system functions effectively, and support the deployment of advanced 911 capabilities—including...
On June 8th, 2023 The Federal Communications Commission proposed rules to advance the transition to Next Generation 911, help ensure that the nation’s 911 system functions effectively, and support the deployment of advanced 911 capabilities—including video, text, and data—that will help first responders save lives.
Read the FCC Press Release
In this blog post, our NGA team will break down the proposal.
Table of Contents:
What is the purpose of the proposed rules?...
Jun 01, 2023
Part of being a leading and trusted provider of Next Generation 911 is providing comprehensive resources that 911 telecommunicators and other emergency response professionals can rely on regarding NG9-1-1. At NGA, that is precisely what we do! ...
Part of being a leading and trusted provider of Next Generation 911 is providing comprehensive resources that 911 telecommunicators and other emergency response professionals can rely on regarding NG9-1-1. At NGA, that is precisely what we do!
We believe more easily accessible information can lead to a smoother transition to Next Generation 911 for emergency call centers. For this reason, we've put together this comprehensive guide of NG911 resources for 2023.
Next Generation 911: Ever...
May 30, 2023
The world of public safety and emergency response has undergone significant changes over the last several decades. One of the most significant changes is the transition from E911 to NG911.
While E911 has been used for decades to provide emergency r...
The world of public safety and emergency response has undergone significant changes over the last several decades. One of the most significant changes is the transition from E911 to NG911.
While E911 has been used for decades to provide emergency resources for individuals in need, the introduction of NG911 standards and technology makes this system superior to its predecessor.
In this blog from NGA, we'll explore the differences between the two systems and explain how NG911 standards an...
May 16, 2023
In the past decade, there has been a significant shift in public safety communications. Legacy 9-1-1 systems cannot support current technological infrastructures, and there is a universal need to upgrade emergency services.
Many states and jurisdic...
In the past decade, there has been a significant shift in public safety communications. Legacy 9-1-1 systems cannot support current technological infrastructures, and there is a universal need to upgrade emergency services.
Many states and jurisdictions have changed traditional methods of communication by adopting NG911 (Next Generation 911), an Internet Protocol (IP) based system. A significant component of NG911 is the Emergency Services IP Network (ESInet), connecting Public Safety Access P...
May 05, 2023
The world is constantly changing, and so are the threats to public safety. Every year, first responders and emergency services personnel face new challenges and demands in their work to protect and serve our communities.
And with the rise of...
The world is constantly changing, and so are the threats to public safety. Every year, first responders and emergency services personnel face new challenges and demands in their work to protect and serve our communities.
And with the rise of digital communication, public safety agencies need up-to-date tools to handle this increased workload. This is where cloud computing, specifically, Amazon Web Services (AWS), comes into play.
In this blog from NGA, we will discuss how AWS clo...
Apr 12, 2023
The “first responder” title is synonymous with police officers, firefighters, and paramedics, but what about 9-1-1 call takers? With the reclassification of 9-1-1 call takers as first responders, the change can also mean significant benefits for the...
The “first responder” title is synonymous with police officers, firefighters, and paramedics, but what about 9-1-1 call takers? With the reclassification of 9-1-1 call takers as first responders, the change can also mean significant benefits for the public safety industry.
To help celebrate National Public Safety Telecommunicators Week, our team at NGA will dive into how the reclassification of 911 call takers to first responders can attract more people to this career.
Table of Contents:...
Apr 11, 2023
As the first point of contact in emergencies, 9-1-1 call takers ensure that critical information is relayed promptly, allowing first responders to act quickly and save lives. On a state-by-state basis 9-1-1 call takers are being reclassified as first...
As the first point of contact in emergencies, 9-1-1 call takers ensure that critical information is relayed promptly, allowing first responders to act quickly and save lives. On a state-by-state basis 9-1-1 call takers are being reclassified as first responders. However, not the federal level at this time.
This would come with significant advantages: access to better retirement plan options and financial stability. However, the importance of this recognition goes beyond access to retirement p...
Apr 07, 2023
9-1-1 call takers are not perceived as first responders at the federal level. Despite their vital role in emergency situations, they are classified in the same category as office clerks and administrative assistants.
Now, these essential emergency...
9-1-1 call takers are not perceived as first responders at the federal level. Despite their vital role in emergency situations, they are classified in the same category as office clerks and administrative assistants.
Now, these essential emergency telecommunicators are finally being recognized as first responders in some states. This is a huge development in the public safety industry and has the potential to bring significant positive changes for our country’s emergency response professionals...
Mar 30, 2023
Public safety is a vital aspect of any community. Various professionals are responsible for ensuring that the public remains safe and secure.
One of the most important jobs in this field is that of a public safety communicator or a 9-1-1 oper...
Public safety is a vital aspect of any community. Various professionals are responsible for ensuring that the public remains safe and secure.
One of the most important jobs in this field is that of a public safety communicator or a 9-1-1 operator. These professionals are responsible for taking calls from the public and dispatching the appropriate responders to the scene of an emergency. The quality of their training and experience can mean the difference between lives saved and tragedy i...
Mar 22, 2023
Every day, over a half a million of people across the United States dial 911 when an emergency strikes. But most may not think about who answers the call or what happens after they hang up. Behind every emergency call is a team of dedicated professio...
Every day, over a half a million of people across the United States dial 911 when an emergency strikes. But most may not think about who answers the call or what happens after they hang up. Behind every emergency call is a team of dedicated professionals who ensure that help arrives quickly. This team includes public safety answering points (PSAPs), dispatchers, and first responders who work together to provide life-saving assistance in times of need.
In this blog from NGA, we’ll discuss...
Mar 06, 2023
As the need for modern emergency services continues to grow, so does the demand for more efficient and accurate emergency response. NENA’s Release Guide to Handling Text-to-911 in the Public Safety Answering Point (PSAP) is an essential tool in achie...
As the need for modern emergency services continues to grow, so does the demand for more efficient and accurate emergency response. NENA’s Release Guide to Handling Text-to-911 in the Public Safety Answering Point (PSAP) is an essential tool in achieving this goal.
This guide provides vital information and suggestions on how best to handle text messages sent by individuals in need during an emergency. It outlines best practices for PSAPs, and how first responders and dispatchers should respond...
Feb 27, 2023
For Public Safety Answering Points (PSAPs), the importance of obtaining the accurate location of every 9-1-1 caller cannot be underestimated. Knowing where individuals needing emergency assistance are located is vital for dispatchers to deploy the ap...
For Public Safety Answering Points (PSAPs), the importance of obtaining the accurate location of every 9-1-1 caller cannot be underestimated. Knowing where individuals needing emergency assistance are located is vital for dispatchers to deploy the appropriate responders and resources with minimal delay. The introduction of Next Generation 9-1-1 (NG911) has made this process easier than ever before.
In this blog from NGA, our NG911 experts and trusted providers will discuss how NG911 PSAP...
Feb 13, 2023
The world of public safety communications is changing. As technology advances and our society moves more and more online, emergency services must keep up with the times to provide the most effective response possible.
Enter Next-Generation 9-1-1...
The world of public safety communications is changing. As technology advances and our society moves more and more online, emergency services must keep up with the times to provide the most effective response possible.
Enter Next-Generation 9-1-1 solutions – a set of tools and protocols designed to enhance how 9-1-1 services communicate during emergencies while also updating emergency response technology for the digital age.
In this blog from our Next-Generation 911 trusted providers and...
Feb 07, 2023
A breakthrough in communications technology can make all the difference when it comes to keeping people safe. In July 2020, the National Suicide Prevention Lifeline assigned its own three-digit number—988—to facilitate immediate connections between t...
A breakthrough in communications technology can make all the difference when it comes to keeping people safe. In July 2020, the National Suicide Prevention Lifeline assigned its own three-digit number—988—to facilitate immediate connections between those in crisis and trained responders.
Several states have implemented the Next Generation Advanced (NGA) 988 call-handling solution designed to improve public safety, with California being the most recent. The golden state has recently taken...
Jan 23, 2023
For years, emergency response organizations and the federal government have been working on updating the 9-1-1 system for the 21st century. Along with the NG911 system, Next-Generation 9-1-1 legislation has been implemented to ensure the continued pr...
For years, emergency response organizations and the federal government have been working on updating the 9-1-1 system for the 21st century. Along with the NG911 system, Next-Generation 9-1-1 legislation has been implemented to ensure the continued progress and modernization of our nation’s public safety. With each new federal Act and Bill, America moves closer to a more efficient and integrated emergency response system.
In this blog post from our trusted NG911 providers at NGA, we’ll discus...
Jan 16, 2023
Today, many public safety organizations are adopting cloud-based solutions to deliver more reliable 9-1-1 services and strengthen emergency response resiliency during unprecedented situations. By leveraging the power of the cloud with revolutionary s...
Today, many public safety organizations are adopting cloud-based solutions to deliver more reliable 9-1-1 services and strengthen emergency response resiliency during unprecedented situations. By leveraging the power of the cloud with revolutionary systems like NG9-1-1, public safety agencies can improve the speed and accuracy of emergency response across the nation.
But how does one go about harnessing this power? The answer is Amazon Web Services (AWS), a powerful cloud computing platform...
Jan 09, 2023
9-1-1 is a lifeline to those in need, so it's essential that all emergency response and 9-1-1 communication services are as reliable and efficient as possible. On December 22nd, 2022, the Federal Communications Commission (FCC) released a Notice...
9-1-1 is a lifeline to those in need, so it's essential that all emergency response and 9-1-1 communication services are as reliable and efficient as possible. On December 22nd, 2022, the Federal Communications Commission (FCC) released a Notice of Proposed Rulemaking (NPRM) to improve the accuracy of wireless 9-1-1 calls and texts for NG9-1-1 capable Public Safety Answering Points (PSAPs).
The recently approved document lists proposals and requirements to help modernize 9-1-1 wireless se...
Dec 19, 2022
In a 9-1-1 disaster, emergency responders must have the most up-to-date technology to help them handle the situation. That's where NG9-1-1 comes in. NG9-1-1, or Next Generation 9-1-1, is a modern emergency telecommunications system created to support...
In a 9-1-1 disaster, emergency responders must have the most up-to-date technology to help them handle the situation. That's where NG9-1-1 comes in. NG9-1-1, or Next Generation 9-1-1, is a modern emergency telecommunications system created to support our fast-paced, digital society and adapt with the ever-evolving communication mediums.
With over 80 percent of 9-1-1 calls now coming from smartphones and other wireless devices, an updated emergency telecommunications system is more essent...
Dec 08, 2022
9-1-1 is one of the most important numbers in the country. It's the number that connects citizens with emergency responders when they need help. And, thanks to a government initiative, our nation's emergency response systems are getting a major upgra...
9-1-1 is one of the most important numbers in the country. It's the number that connects citizens with emergency responders when they need help. And, thanks to a government initiative, our nation's emergency response systems are getting a major upgrade.
More and more local and federal jurisdictions are switching to NG9-1-1 to improve communication during emergencies, natural disasters, and other incidents. With nearly 80% of 9-1-1 calls now coming from smartphones and smart devices, it's more...
Nov 14, 2022
NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with
outdated 911 systems are unable to meet the demands of today’s digital society.
As the...
NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with
outdated 911 systems are unable to meet the demands of today’s digital society.
As the first line of communication during an emergency, switching to updated infrastructures with Next Generation 911 technology is essential for dispatchers to provide quick and effective response services to every American community.
In this blog post,...
Nov 03, 2022
Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized eme...
Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized emergency response system, like NG9-1-1.
NG911 is the next generation in emergency response, and this infrastructure allows PSAPs to receive and process information from citizens as the incident occurs. NG911 also provides agencies with the roadmap...
Oct 30, 2022
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.
When paired with the NG911 infrastructu...
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.
When paired with the NG911 infrastructure, RTT for 911 allows PSAPs (Public Safety Answering Points) to communicate more effectively with citizens in need. Real-Time text is often used by smartphone users who are hard of hearing, deaf, or have speech limitations and can be vital for these...
Oct 19, 2022
911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not ever...
911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not every call that reaches dispatchers is an emergency. Unfortunately, 911 call centers are overloaded due to communication technology advancements.
The influx of non-emergency phone calls is putting a strain on the current 911 system, leaving actua...
Oct 12, 2022
In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response...
In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response services. One of the most promising of these solutions is NG9-1-1 cloud-based calling.
In this blog from our trusted NG911 providers and experts at NGA, we'll discuss cloud-based calling with NG911 and how it's changing emergency response fo...
Oct 06, 2022
When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.
With rapid...
When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.
With rapid technological advances, especially within the last twenty years, we can now provide a better solution that will meet the needs of emergency responders and citizens alike. That solution is NG9-1-1.
In this blog, our trusted NG911 providers and exper...
Sep 26, 2022
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 91...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.
Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. G...
Sep 18, 2022
With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response th...
With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response than the public safety industry.
Government agencies have worked with 911 organizations since the early 2000s to improve and deploy emergency communication infrastructures. And the FCC (Federal Communications Commission) has been a big part of the pu...
Aug 24, 2022
When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.
There's no doubt that stayi...
When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.
There's no doubt that staying compliant with federal rules and regulations can be daunting at times. However, it's essential to remember planning and taking necessary steps can mean a smoother NG911 transition for your emergency response organization without compromising...
Aug 23, 2022
BEVERLY HILLS, California, August 16, 2022 - NGA 911, L.L.C. (NGA) a global leader in Next Generation 9-1-1 (NG9-1-1) solutions successfully delivered the first NG9-1-1 call in the State of West Virginia this week. Plagued by legacy 9-1-1 call fail...
BEVERLY HILLS, California, August 16, 2022 - NGA 911, L.L.C. (NGA) a global leader in Next Generation 9-1-1 (NG9-1-1) solutions successfully delivered the first NG9-1-1 call in the State of West Virginia this week. Plagued by legacy 9-1-1 call failures, the realization of Next Generation 9-1-1 could not come soon enough.
NGA, working closely with the Logan County Emergency Operations Center, deployed its end-to-end “carrier to PSAP” solution, including the Next Generation Core Service (NGCS)...
Aug 08, 2022
As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and...
As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and with those come essential terms, processes, acronyms, and entities to add to your vocabulary.
In this blog post from our trusted Next Generation 911 providers and experts at NGA, we will define some of the most important terms so that your emerge...
Jul 25, 2022
According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the prope...
According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the proper jurisdiction. Those 100,000 calls represented 100,000 individuals who were facing possible life-threatening situations.
Recent events such as inconsistent emergency call handling and transferring and security breaches have highlighted the vulne...
Jul 08, 2022
Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers,...
Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers, and first responders through interconnected IP (Internet Protocol) cloud-based networks.
While the Next Generation 911 system will guide public safety into the digital age with revolutionary telecommunications technology, migrating to NG911 can s...
Jun 17, 2022
911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to p...
911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to protect individuals and communities successfully.
Countless lives are saved annually across the United States thanks to the quick thinking of highly trained emergency response professionals and the 911 systems they use. As such, 911 telecommunicat...
Jun 09, 2022
NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with...
NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with more innovative and precise geographic location technology was a need recognized in 2000 that led to the development of NG9-1-1.
Emergency response telecommunications systems like NG911 (Next Generation 911) can not be truly successful witho...
Jun 08, 2022
BEVERLY HILLS, Calif., June 8, 2022 -- (NGA), the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Rebecca Dungey joined the company as the Director of Marketing.
Rebecca brings 20+ years of marketing ex...
BEVERLY HILLS, Calif., June 8, 2022 -- (NGA), the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Rebecca Dungey joined the company as the Director of Marketing.
Rebecca brings 20+ years of marketing experience to NGA and its customers. Working with business leaders to define the vision, mission and values that will drive the industry and business forward. By combining best-in-class marketing and technology enablement strategies with a growth marke...
Jun 03, 2022
Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public...
Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public safety industry leaders have recognized the request for more accurate and streamlined 911 systems with the implementation and switch to NG9-1-1.
In this blog from the leading NG911 providers and experts at NGA, we will discuss:
Wha...
May 19, 2022
SACRAMENTO, Calif., May 19, 2022 -- NextGen NOW is accelerated in California with the certification of NGA's NEXiSConnect™. After several months of rigorous testing, Next Generation Advanced (NGA) is pleased to announce that its multimedia Call...
SACRAMENTO, Calif., May 19, 2022 -- NextGen NOW is accelerated in California with the certification of NGA's NEXiSConnect™. After several months of rigorous testing, Next Generation Advanced (NGA) is pleased to announce that its multimedia Call Handling System, NEXiSConnect, has successfully completed the i3 and multi-ESInet conformance testing program in California. In addition, NEXiSConnect has passed conformance testing to provide all of the capabilities required by the Public Safety An...
May 17, 2022
Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for ove...
Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for over thirty years, these systems don’t have the infrastructures to keep up with advancing digital communications technology.
Modern communication devices are evolving rapidly, many of which are wireless and include IP (Internet Protocol) and cloud-b...
May 12, 2022
Next Generation 911 Resources for 2022
As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation...
Next Generation 911 Resources for 2022
As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation 911.
At NGA, we believe that more information can mean a smoother transition to NG911, and that’s why we’ve created this comprehensive resource guide for Next Generation 911 in 2022.
NG911: The Basics
At its most basic, Next Generation 911 is a...
May 04, 2022
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Now more than ever, the need for faster, more accurate emergency response is essential in a world of evolving technology and increasing cybersecurit...
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Now more than ever, the need for faster, more accurate emergency response is essential in a world of evolving technology and increasing cybersecurity risks. With more NG9-1-1 systems being implemented throughout the country, how PSAPs (Public Safety Answering Points) receive alerts from alarm systems and respond to emergency events and 911 calls will improve drastically.
With NG911 (Next Ge...
Apr 27, 2022
Did you know that around 240 million emergency calls are made to 911 telecommunications organizations in America each year? More U.S. states are implementing NG9-1-1 systems to help PSAPs (Public Safety Answering Points) manage emergency calls in the...
Did you know that around 240 million emergency calls are made to 911 telecommunications organizations in America each year? More U.S. states are implementing NG9-1-1 systems to help PSAPs (Public Safety Answering Points) manage emergency calls in their communities with technology that can process and interpret 911 caller phone numbers and location information.
With the NG911 (Next Generation 911) initiative underway, states and local governments are deploying the NG911 systems according to th...
Apr 21, 2022
Partnership will dramatically improve geolocation of callers to provide floor-level altitude in multistory buildings through cloud-native NG9-1-1 applications
NGA 911, LLC (NGA) the source for Next Generation Advanced public safety technology sol...
Partnership will dramatically improve geolocation of callers to provide floor-level altitude in multistory buildings through cloud-native NG9-1-1 applications
NGA 911, LLC (NGA) the source for Next Generation Advanced public safety technology solutions, is pleased to announce a new partnership with NextNav Inc. a leader in Z-Axis vertical positioning, to consume and deliver actionable vertical location to its ever-growing public safety client base.
Through the NextNav Pinnacle network, NGA...
Apr 21, 2022
As PSAPs (Public Safety Answering Points) and other emergency response telecommunication centers across America transition to NG9-1-1, this conversion will likely involve public safety organizations using both NG911 and E911 for a short time. With NG...
As PSAPs (Public Safety Answering Points) and other emergency response telecommunication centers across America transition to NG9-1-1, this conversion will likely involve public safety organizations using both NG911 and E911 for a short time. With NG911 standards changing the course of agency response, the need for more reliable and accurate public safety services is vital.
But, what is NG911? What is E911? And what is the difference between these two 911 systems?
In this blog, ou...
Apr 18, 2022
Since the initiative to upgrade 911 systems to NG9-1-1, it’s become abundantly clear that securing the next generation of 911 and PSAPs (Public Safety Answering Points) across the country is no longer a mere IT challenge.
Next Generation 911 im...
Since the initiative to upgrade 911 systems to NG9-1-1, it’s become abundantly clear that securing the next generation of 911 and PSAPs (Public Safety Answering Points) across the country is no longer a mere IT challenge.
Next Generation 911 implementation will require strategic planning involving emergency response personnel, handling processes, and technology, shifting from an analog to a fully digital operating environment. As 911 call center technologies evolve nationwide, the need for...
Apr 08, 2022
Next Generation 911, also known as NG9-1-1, represents a nationwide public safety industry transformation initiative to enhance emergency response by adapting to the needs and rapidly evolving digital technology of citizens.
The Next Generation 9...
Next Generation 911, also known as NG9-1-1, represents a nationwide public safety industry transformation initiative to enhance emergency response by adapting to the needs and rapidly evolving digital technology of citizens.
The Next Generation 911 infrastructure introduces a wide variety of public safety advancements that will significantly expand and improve 911 communication capabilities. With the data shown in projections of various market research companies, NG911 is expected to provide...
Mar 29, 2022
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.
Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. Giv...
Mar 23, 2022
In late 2021, North America’s leading emergency response standards development organization approved a new version of the i3 NG9-1-1 standard. The approval signified a landmark move to accelerate the transition to a faster, smarter, and more resilien...
In late 2021, North America’s leading emergency response standards development organization approved a new version of the i3 NG9-1-1 standard. The approval signified a landmark move to accelerate the transition to a faster, smarter, and more resilient 911 infrastructure.
Version 3 of NENA’s i3 Next Generation 911 standard includes significant updates to the NG911 system. The new version of i3 will pave the way for greater interoperability between emergency response agencies and first responder...
Mar 09, 2022
NG9-1-1, also called Next Generation 911, is an emergency response telecommunications system representing a significant leap for the public safety community and the citizens NG911 was designed to serve. Next Generation 911’s infrastructure runs o...
NG9-1-1, also called Next Generation 911, is an emergency response telecommunications system representing a significant leap for the public safety community and the citizens NG911 was designed to serve. Next Generation 911’s infrastructure runs on secure, high-speed IP (Internet Protocol) and cloud-based management networks specifically for emergency response services, known as ESInets.
It is NG911’s ESInet that enables the Next Generation 911 system to provide considerably more capa...
Mar 03, 2022
As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process....
As the Nationwide initiative for updating current emergency response systems to NG9-1-1 continues, PSAPs (Public Safety Answering Points) along with dispatchers and telecommunicators are curious about the Next Generation 911 implementation process. As a leading provider of the NG911 system, NGA receives many questions regarding Next Generation 911 implementation, how long it will take, and what emergency response organizations can do to prepare.
It's important to plan ahead when it comes...
Feb 21, 2022
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response
With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency resp...
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response
With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency response systems of PSAPs (public safety answering points) to Next Generation 911 so that 911 professionals across the country can receive vital data shared by citizens during emergencies and other critical incidents.
The public sharing important info...
Feb 18, 2022
Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of ...
Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of
NG911 will improve how 911 agencies and personnel respond to emergency calls; many ECCs and PSAPs face challenges regarding the upgrade to NG911 due to vendor selection and funding.
Seeking out trusted Next Generation 911 vendors is more t...
Feb 16, 2022
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An in...
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An initiative known as NG9-1-1 is currently underway across the United States to upgrade and modernize the entire 911 experience as well as the technology and the infrastructure behind it.
NG911, or Next Generation 911, aims to make it easier for...
Feb 15, 2022
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in p...
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in place to help make the implementation and transition to Next Generation 911 nationwide possible, such as the NG911 Infrastructure Bill.
You may be wondering what precisely the NG911 Infrastructure Bill is and what it could mean for the future of em...
Feb 10, 2022
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next...
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next generation of emergency services as this system will include innovative capabilities such as real-time text messaging and geolocation tracking.
Now that the transition to NG911 is underway across the country the essential question now becomes,...
Feb 05, 2022
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay...
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay calm, while remaining calm themselves, and sending emergency responders and resources to the correct location.
Having telecommunicators trained in new 911 infrastructures and technology is vital. With the implementation of Next Generation 911, NG9...
Jan 11, 2022
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 91...
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.
At NGA, we've heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated eme...
Jan 03, 2022
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vita...
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year.
In this blog, our Next Generation 911 provid...
Dec 22, 2021
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the...
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the general public.
A large part of what helps make faster and more accurate emergency response with Next Generation 911 possible is NG911 Core Services (NGCS). But what are NGCS exactly?
In this blog, our trusted NG911 providers at NGA will discuss:...
Dec 16, 2021
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response
The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasi...
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response
The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasing need for public safety services and advancing technology.
Next Generation 911 has been called "the future of emergency response" for 20 years. Surprisingly, there's still a good amount of ECCs and PSAPs that have yet to transition to NG9-1-1....
Dec 13, 2021
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age
The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the de...
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age
The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the demand for faster and more accurate emergency response increases, 911 systems must continue to adapt and evolve to accurately and effectively answer the call. With the implementation of NG9-1-1 comes innovative features such as NG911 multimedia sharing...
Dec 08, 2021
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing!
Not s...
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing!
Not sure how to get started? No problem! This blog post is designed to help you prepare for NG911.
**In this blog, our Next Generation 911 providers and experts at NGA will discuss:**
* The purpose of NG911
* What’s included
* NG911 preparation
*...
Nov 25, 2021
A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Genera...
A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Generation 911 infrastructure security is vital. This is because public safety professionals rely on the cloud and other Internet Protocol (IP) platforms that allow for interconnectivity across a range of public and private networks. It is this NG911 infra...
Nov 18, 2021
NG911 GIS And Geospatial Routing: What It Is And Why It Matters
In the wake of an emergency or natural disaster, data-driven mapping software can mean the difference between saving lives or tragedy. As more government agencies and 911 call centers u...
NG911 GIS And Geospatial Routing: What It Is And Why It Matters
In the wake of an emergency or natural disaster, data-driven mapping software can mean the difference between saving lives or tragedy. As more government agencies and 911 call centers use Geographic Information Systems (GIS) and Geospatial Routing technology, they can significantly impact responding to the unexpected.
Geospatial Routing, a form of GIS, is changing how emergency personnel and 911 callers communicate with each other...
Nov 08, 2021
Next Generation 9-1-1 (NG911) FAQs: What it is, How it Works and the Future of Emergency Call Processing and Response
Next Generation 911 (NG911) is the next evolution of emergency call processing and response systems technology.The purpose of NG9...
Next Generation 9-1-1 (NG911) FAQs: What it is, How it Works and the Future of Emergency Call Processing and Response
Next Generation 911 (NG911) is the next evolution of emergency call processing and response systems technology.The purpose of NG9-1-1 is to provide the public with better access to emergency services by leveraging advanced communications and wireless technologies.
NG9-1-1 will give first responders more information about what they are facing during an emergency response, p...
Oct 27, 2021
In today's fast-paced world, the demand for faster service and reliable technology is necessary and essential. To serve and protect the general public as effectively as possible, emergency call centers must implement new technology. Cloud-based call-...
In today's fast-paced world, the demand for faster service and reliable technology is necessary and essential. To serve and protect the general public as effectively as possible, emergency call centers must implement new technology. Cloud-based call-handling systems are the future of emergency response as they provide an innovative and streamlined solution to meet these demands.
At NGA 911, we are proud to offer public safety organizations and personnel with our ACE (Advanced Communications E...
Oct 06, 2021
It is important for NG9-1-1 providers to have a reliable and secure infrastructure with the ability to scale. If you're familiar with this innovative emergency response system, you may be wondering why use AWS cloud computing for NG911?
Cloud comp...
It is important for NG9-1-1 providers to have a reliable and secure infrastructure with the ability to scale. If you're familiar with this innovative emergency response system, you may be wondering why use AWS cloud computing for NG911?
Cloud computing is a term that's been thrown around a lot in the past few years. AWS cloud computing for NG911 is a platform that governments throughout the U.S. rely on as they work to implement Next Generation 911 nationwide.
**In this blog post, our team...
Sep 29, 2021
Imagine that when a caller connects to 9-1-1, they can send information to dispatchers about an emergency through videos, text messages, or photos. With Next Generation 911, the sharing of multimedia for emergency response is a reality only made poss...
Imagine that when a caller connects to 9-1-1, they can send information to dispatchers about an emergency through videos, text messages, or photos. With Next Generation 911, the sharing of multimedia for emergency response is a reality only made possible through an NG911 ESInet.
ESInets are the backbone of the Next Generation 911 system (NG911 or NG9-1-1). Public safety agencies across the nation can build services for more efficient and effective emergency response with an NG911 ESInet in pl...
Sep 22, 2021
NG911 standards are the future of emergency response. Next Generation 911 is more than just a new communications system. These requirements will be the backbone of an entirely new and improved emergency technology that can save more lives and propert...
NG911 standards are the future of emergency response. Next Generation 911 is more than just a new communications system. These requirements will be the backbone of an entirely new and improved emergency technology that can save more lives and property across the nation.
NG911 is an emerging system designed to manage emergency calls and respond to situations more quickly and effectively. It's also set to offer more improvements to current 911 systems.
With Next Generation 911's standards,...
Aug 18, 2021
The 9-1-1 system has been a success story since its first introduction in the U.S. in the late 1960s. However, advancements in modern communications technology create the need for updated emergency response systems now more than ever. Thankfully, thi...
The 9-1-1 system has been a success story since its first introduction in the U.S. in the late 1960s. However, advancements in modern communications technology create the need for updated emergency response systems now more than ever. Thankfully, this is where NG9-1-1 comes in!
NG9-1-1, also known as Next Generation 911, is the next step in the evolution of emergency and public safety services. This system was developed with the purpose of replacing traditional 911 systems and providing insta...
Aug 13, 2021
Barbara Winn, a senior technology executive, has joined the NGA Team. As the NGA 911 Chief Growth Officer (CGO), she will provide veteran leadership to the global leader in next-generation 911 technology.
For nearly 23 years, Barb has held severa...
Barbara Winn, a senior technology executive, has joined the NGA Team. As the NGA 911 Chief Growth Officer (CGO), she will provide veteran leadership to the global leader in next-generation 911 technology.
For nearly 23 years, Barb has held several leadership positions in customer service, network engineering, strategy, operations, external affairs, and most recently, public sector sales, where her team drove business growth innovation through software-defined networking, Fiber, 5G, IoT, Clou...
Jul 23, 2021
Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region.
Freeman brings a wealth of knowledge to the NGA 911...
Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region.
Freeman brings a wealth of knowledge to the NGA 911 team and the company’s customers. Freeman’s career has spanned 37 years of 9-1-1 milestones from basic 9-1-1 to Enhanced ALI, Wireless Phase I & II, Text-to-911, and now Next Generation 9-1-1 (NG9-1-1). In conjunction with six years of service to t...
May 06, 2021
You asked, we answered!
Question: Can I deploy Next Generation 9-1-1 without a statewide plan?
Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had...
You asked, we answered!
Question: Can I deploy Next Generation 9-1-1 without a statewide plan?
Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had an NG9-1-1 plan in place, and there are more on the way.
PSAPs in states that have not adopted an NG9-1-1 plan may feel that a lack of coordination and funding at the state level will be another barrier to bringing nex gen to their communities. But...
Mar 01, 2021
For decades, Next Generation 9-1-1 (NG9-1-1) has been referred to as “The Future of The 9-1-1 Industry.” Government officials and industry experts have worked tirelessly to roll out NG9-1-1 in the United States. Still, after years of planning, only a...
For decades, Next Generation 9-1-1 (NG9-1-1) has been referred to as “The Future of The 9-1-1 Industry.” Government officials and industry experts have worked tirelessly to roll out NG9-1-1 in the United States. Still, after years of planning, only a fraction of our nation’s Public Safety Answering Points (PSAPs) have been able to adopt this technology.
It’s time for a nationwide upgrade. If you are interested in deploying a cloud-based solution or need help talking to your elected officials...
Feb 19, 2021
Over the last 50 years, 9-1-1 has become the gateway to receiving emergency services in the United States. However, the telecommunications industry standards are changing, and now, thousands of Public Safety Answering Points are relying on outdated t...
Over the last 50 years, 9-1-1 has become the gateway to receiving emergency services in the United States. However, the telecommunications industry standards are changing, and now, thousands of Public Safety Answering Points are relying on outdated technology to respond to crises in a new millennium.
It’s time for a nationwide upgrade, and NGA 911 is committed to bringing NG9-1-1 to communities around the world. If you are interested in deploying NG9-1-1 in your area, this Back to Basics seri...
Feb 10, 2021
For more than 20 years, Next Generation 9-1-1 has been called “The Future Of The 9-1-1 Industry.” Yet, after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. The...
For more than 20 years, Next Generation 9-1-1 has been called “The Future Of The 9-1-1 Industry.” Yet, after decades of strategic planning, only a fraction of our nation’s Public Safety Answering Points have been able to deploy NG9-1-1 solutions. There is no question that our current technological framework is out of date. Industry leaders, government officials, and PSAP directors are looking for effective solutions to deploy in their communities to overcome these challenges.
If you are inte...
Nov 28, 2020
As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the rig...
As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the right NG9-1-1 provider can be difficult, particularly when the solution must be deployed quickly, effectively, and affordably in a state with more than 400 Public Safety Answering Points and 39 million residents.
The California Office of Emergency Se...