911 Disasters and NG911: How Next Generation 911 is Revolutionizing Emergency Response

Posted in All, NGA911 on Dec 19, 2022

In a 9-1-1 disaster, emergency responders must have the most up-to-date technology to help them handle the situation. That's where NG9-1-1 comes in. NG9-1-1, or Next Generation 9-1-1, is a modern emergency telecommunications system created to support our fast-paced, digital society and adapt with the ever-evolving communication mediums. 

With over 80 percent of 9-1-1 calls now coming from smartphones and other wireless devices, an updated emergency telecommunications system is more essential now than ever. The NG9-1-1 infrastructure is improving emergency response by giving public safety professionals the tools they need and making 9-1-1 resources more accessible to those who need them. 

In this blog from our trusted NG9-1-1 providers at NGA, we'll discuss how Next Generation 9-1-1 is revolutionizing public safety and how this emergency telecommunications system is changing the way we respond to 9-1-1 disasters

Table of Contents:

  1. What Is NG9-1-1? 
  2. How Does Next Generation 9-1-1 Work? 
  3. 3 Ways Next Generation 9-1-1 is Changing the Way We Respond to Emergencies 
  4. Advanced Communication Capabilities 
  5. Improved Data Management 
  6. Streamlined Accessibility 
  7. Can NG9-1-1 Help Prevent Future Disasters?
  8. Conclusion

People Also Ask: 

Why is NG9-1-1 important?

NG9-1-1 is proving to be an essential technology for modern emergency response. This is because the Next Generation 9-1-1 system allows emergency call centers and other 9-1-1 agencies to receive many different forms of communication from individuals in need. 


What does NG9-1-1 stand for?

NG9-1-1 is short for Next Generation 9-1-1. The term "NG9-1-1" is widely known in the public safety industry. 


What distinguishes Next Generation 9-1-1 from legacy 9-1-1?

Legacy 9-1-1 and Next Generation 9-1-1 are very different. NG9-1-1 is a digital telecommunications system that runs on secure Cloud and IP-based networks. Using VoIP-based connections, Next Generation 9-1-1 enables detailed information and content transmission.

What Is NG9-1-1? 

NG9-1-1 stands for Next Generation 9-1-1. It is an IP (Internet Protocol) and cloud-based telecommunications system that allows citizens in need to share multimedia data in real time with 9-1-1 dispatchers and other first responders. 

It also provides enhanced location services for both individuals and public safety personnel. With NG9-1-1, public safety professionals have more information readily available, which helps them respond more quickly and accurately to emergencies. 

How Does Next Generation 9-1-1 Work? 

The most important feature of NG9-1-1 is its ability to connect mobile devices to emergency services through voice, text messages, photos, audio files, video clips, and other types of media. 

When someone dials 9-1-1, their call is routed through the appropriate local gateway before being sent to servers located at the Public Safety Answering Point (PSAP). Once the PSAP receives this data, it can determine the best action for responding to the emergency call, image, or message. 

3 Ways Next Generation 9-1-1 is Changing the Way We Respond to Emergencies 

Emergencies happen in an instant and can be unpredictable. This is why many public safety organizations are turning to Next Generation 9-1-1 to help deliver faster, more effective responses to 9-1-1 disasters. 

Let's take a look at how NG9-1-1 is revolutionizing the way we respond to emergencies. 

Advanced Communication Capabilities 

One of the critical elements of NG9-1-1 is its enhanced communication capabilities. With NG9-1-1, public safety agencies can quickly share information with each other and citizens in real time. 

This information includes multimedia such as:

  • Text messages
  • Voice-to-text messages
  • Photos
  • Videos
  • Audio recordings 

Sending and receiving multimedia information instantaneously makes it easier for responders to coordinate their efforts and get real-time updates on what's happening on-site. Additionally, these features can provide valuable insights into a given situation so that dispatchers can make more informed decisions about how best to respond. 

Improved Data Management 

Another significant component of the Next Generation 9-1-1 system is its data management capabilities. With traditional 9-1-1 systems, vital information was stored in separate silos that could not be shared easily between agencies or jurisdictions. This led to delays in response times due to inefficient data-sharing processes. 

With NG9-1-1, however, all information is stored in one central repository accessible by all authorized users across multiple agencies or jurisdictions. This allows responders to access critical data quickly and efficiently, which helps reduce response times significantly.  

Streamlined Accessibility 

Finally, NG9-1-1 provides more streamlined 9-1-1 accessibility for those who may not be able to communicate over voice calls due to language barriers or disabilities such as hearing impairments or speech impairments. 

This technology allows people to communicate via text message or video chat instead of relying solely on phone calls. These non-voice call capabilities provided by Next Generation 9-1-1 can be life-saving as they make it easier for individuals in need to report emergencies and provide detailed descriptions of their situations to get help. 

Can NG9-1-1 Help Prevent Future Disasters?

While the NG9-1-1 can't stop 9-1-1 disasters from happening, public safety professionals and organizations can use analytic data from past events to identify patterns in emergency callers and incidents to better prepare for potential factors that could lead to disaster situations. 

Additionally, by using machine learning algorithms on past calls and data collected from previous incidents, dispatchers can develop strategies for responding quickly and effectively when similar situations arise again in the future.      


Next Generation 9-1-1 is an emergency call-handling infrastructure that's revolutionizing emergency response. By providing an upgraded version of traditional 9-1-1 services, NG9-1-1 offers what other 9-1-1 systems can't - tools for identifying patterns and responses during emergencies and better preparing first responders when disasters arise. 

Public safety professionals should take full advantage of these life-saving tools to be better prepared when faced with an unexpected event or crisis.

Are you a 9–11 professional curious about NG9-1-1?

Connect with our experts at NGA to get started today!