Next Generation 911 Solutions: Enhancing Emergency Services Communications for The Digital Age

Posted in All, NGA911 on Feb 13, 2023

The world of public safety communications is changing. As technology advances and our society moves more and more online, emergency services must keep up with the times to provide the most effective response possible. 

Enter Next-Generation 9-1-1 solutions – a set of tools and protocols designed to enhance how 9-1-1 services communicate during emergencies while also updating emergency response technology for the digital age. 

In this blog from our Next-Generation 911 trusted providers and experts at NGA, we’ll explore Next-Generation 911 solutions and how they revolutionize public safety across the country. 

Table of Contents:

  1. What Is Next-Generation 9-1-1? 
  2. What Does the Next-Generation 9-1-1 System Do?  
  3. Getting To Know NGA’s Next-Generation 9-1-1 Solutions 
  4. Implementing Next-Generation 9-1-1 Solutions 
  5. Conclusion

People Also Ask: 

What is Next-Generation 911 solutions?

Next-Generation 9-1-1 allows emergency call centers to accept and process information from the general public and other first responders. This data and resources help emergency response organizations keep up with the demands of more efficient services. 

What does NG911 stand for?

NG911 stands for Next-Generation 9-1-1. The system gains its name as it's often referred to as the next-generation of 9-1-1 and emergency services. 

What distinguishes NG911 from legacy 911?

E911, or legacy 9-1-1, tracks emergency caller mobility and location. NG911 provides emergency call centers with more accurate 9-1-1 caller location information in real-time due to advanced GPS technology. 

What Is NG911? 

NG911, is an integrated telecommunications system. It runs on secure Internet Protocol (IP) and cloud-based networks to deliver emergency calls to the nearest 9-1-1 call centers. 

Because the NG911 runs on interconnected networks via the cloud, the system allows citizens to send multimedia information directly to first responders. In other words, NG911 is an enhanced version of the traditional 9-1-1 system. Instead of relying on landlines and outdated technologies, dispatchers and other emergency response personnel have real-time access to data-rich information regarding an incident or emergency. 

This information, combined with modern digital telecommunications technology, gives first responders the advantages needed to provide more accurate and reliable emergency response. 

What Does the NG911 System Do?  

NG911 was designed to enhance emergency services to create a faster and more resilient emergency response infrastructure. NG911 does this by supporting the seamless transmitting and receiving of multimedia information from the general public to 9-1-1 personnel. 

This data-rich multimedia information includes:

  • Real-time text messaging
  • Voice messaging
  • Voice-to-text messaging
  • Live video streaming
  • Photo messaging 

NG911 technology can be used on multiple platforms to share critical emergency information through smartphone apps, smart watches, vehicle computer systems, and more. The ability to send multimedia content directly to call centers also allows dispatchers and other responders to understand the situation better as it happens. 

This real-time situational awareness can be invaluable when responding to emergencies where every second counts. Members of the public who cannot speak due to medical or mental health issues or those who feel unsafe speaking in a loud environment have more opportunities to reach out for help, thanks to NG911 multimedia sharing. 

With NG911, calls are routed quickly to the closest available dispatcher based on location due to advanced Geographic Information Systems (GIS) and Geospatial Routing technology

Getting To Know NGA’s NG911 Solutions 

As we move into the digital age, emergency services communication and operations are rapidly evolving. With the introduction of NGA’s NG911 solutions, there are tremendous opportunities for public safety professionals to improve their processes and enhance their capabilities. 

NGA is proud to provide the following NG911 solutions: 

NEXiSCore - This NENA i3 standard-aligned solution connects original 9-1-1 service providers with public safety answering points (PSAPs). With NEXiSCore, a seamless connection between PSAPs and ESInets enables your personnel to respond quickly to emergencies. 

NEXiSConnect - NGA provides the latest enhancements in 9-1-1 call-handling technology for our very first responders with NEXiSConnect. This revolutionary call-handling system offers dispatchers flexible multimedia call management by streamlining 9-1-1 calls while processing real-time multimedia information. 

NEXiSAnalytics - The ability to customize reports to analyze potentially life-saving data better is made possible with NEXiSAnalytics. This solution uses state-of-the-art systems technology to help you check and verify the completeness of your NG911 data. 

NEXiSText - This text-to-911 solution enables direct communication between 9-1-1 callers and public safety answering points (PSAPs). Real-time text messaging supported by NG911 is tested, proven, and ready to provide a reliable alternative to voice calling for those in need. 

Implementing NG911 Solutions 

The NG911 infrastructure has become the industry standard for emergency services communications across the United States. By implementing NG911 solutions in your public safety organization, you can efficiently manage emergency response times and keep your community safe. 

With access to rich data analytics, you can gain insights into the most effective strategies for responding to various situations. Integrated voice and multimedia data sharing capabilities bring added communication to any number of service calls. 

Implementing NG911 can improve the efficiency and effectiveness of your public safety organization so you can better serve your community, as they depend on you in times of need.


The digital age has revolutionized how we communicate, and NG911 solutions are a testament to that. By transitioning emergency services to a digital platform, public safety professionals can provide more reliable and effective emergency response. 

With advanced features like geolocation capabilities and multimedia integration, NG911 solutions enable agencies to serve their communities more efficiently while saving time and, hopefully, more lives. 

If you’d like more information about how these solutions can work for your 9-1-1 organization, connect with NGA today