NG911 Transition Planning for The PSAP: An Introduction

Posted in All, NGA911 on Jul 11, 2023

As public safety professionals, we know that efficient response times can save lives. That's why the transition to NG9-1-1 is critical for our industry. NG911 is a modernized emergency communication system that replaces outdated technology with digital networks, bringing new features like multimedia messaging and location-based services to emergency responders. 

However, transitioning to this infrastructure requires careful planning and collaboration among stakeholders. 

In this blog from NGA, our team will introduce you to NG911 and provide some key tips for planning the transition in your Public Safety Answering Point (PSAP).

Table of Contents:

  1. What Is NG911 and Why Is It Important?
  2. Transitioning to Next Generation 911 for PSAPS: A Guide
  3. NG911 Transition Planning Process
  4. Developing a Communication Plan
  5. Understanding the Benefits of NG911
  6. Conclusion 

What Is NG911 and Why Is It Important?

NG911, or Next Generation 911, is an upgrade to our current 9-1-1 system. The new system will utilize modern digital networks instead of the legacy analog infrastructure. 

New multimedia and location-based services will be among the features added to NG911. Ultimately, NG911 will provide better services to both emergency responders and the community, which can reduce response times and improve accuracy in emergencies.

Transitioning to Next Generation 911 for PSAPS: A Guide

The move to NG911 means that emergency services will have access to more data, including real-time location information, photos and videos, and text messages from callers. This new technology can improve response times and ultimately save lives greatly. 

However, switching to this system can also be overwhelming for PSAPs already dealing with tight budgets and staff shortages. That's why having a comprehensive guide is important to help navigate the process. 

With the right resources and support, PSAPs can smoothly transition to Next Generation 911 and continue providing the public with the highest emergency services.

NG911 Transition Planning Process

Transitioning to NG911 requires coordination between stakeholders, such as state and local governments, vendors, and Public Safety Answering Points (PSAPs). 

Here are some recommended steps to consider when planning your transition:

  1. Conduct a readiness assessment: Assess your current infrastructure and determine whether it meets NG911 standards. This assessment can also help identify areas of improvement.
  1. Develop a governance model: Establish a governance model that outlines the roles and responsibilities of all stakeholders involved in the transition.
  1. Develop a work plan: Develop a work plan that includes identifying tasks, setting deadlines, and assigning responsibilities.
  1. Determine funding and budget planning options: Identify funding sources and develop a budget plan to secure needed finances.
  1. Coordinate with vendors and other stakeholders: Work closely with the vendor to ensure the transition aligns effectively with your PSAP.
  1. Test and verify: Develop a comprehensive testing and verification plan before, during, and after post-transition.

Developing a Communication Plan

Effective communication is key to the success of any Next Generation 911 transition plan. Communication among stakeholders will help ensure all deadlines are met, all expectations are set, and all stakeholders remain informed throughout the process. 

Here are some recommendations for developing a communication plan:

  1. Create an NG911 communication team responsible for communicating with all stakeholders.
  2. Use a variety of mediums to communicate, such as by phone, email, newsletters, website, social media, and regular meetings. 
  3. Develop a comprehensive FAQ section on your website that addresses the public's common questions.
  4. Offer the community and employees training on the NG911 transition plan.

Understanding the Benefits of NG911

NG911 technology can provide many benefits to public safety agencies. With this emergency response system, dispatchers can quickly triage incoming calls and direct first responders to accurate locations. 

In contrast, traditional systems may have required callers to repeat information multiple times, which may have slowed the response time. 

NG911 can also help reduce response times by easily directing first responders to a caller's exact location. Advanced features such as text-to-911 also enable individuals in distress to contact emergency services when they cannot call, providing more people with access to emergency services.


Transitioning to NG911 requires careful planning, coordination, and effective communication. We hope this introductory guide has provided you with a basic understanding of NG911 and some suggestions on how to plan your transition to the new system effectively. 

Remember, the goal of Next Generation 911 is to provide an efficient emergency response that can save lives and protect property. Following the outlined process for NG911 transition planning, you can ensure that your PSAP is ready for future emergency response.

Would you like to know more?

Connect with our trusted NG911 providers and experts at NGA today!