Preparing for the Unexpected with NG911

Posted in All, NGA911 on Feb 02, 2023

Preparing for 911 Disasters with NG911

In the event of a disaster, it is crucial for emergency call centers and other organizations to be prepared. NG9-1-1 has revolutionized how public safety professionals respond to a crisis by allowing them to collect, process, and share potentially life-saving information in real-time. 

Aside from its innovative telecommunications technology, NG9-1-1 was designed to provide more efficient and effective emergency response while also increasing safety measures. 

In this blog post from our NG9-1-1 providers at NGA, we will go over key steps to preparing for 9-1-1 disasters with Next Generation 9-1-1.

Table of Contents:

  1. 4 Steps for 9-1-1 Disaster Preparedness with NG9-1-1
  2. Establish an Emergency Response Plan 
  3. Implement NG9-1-1 Technology 
  4. Train Personnel on NG9-1-1 Technology 
  5. Test your System, Frequently  
  6. Conclusion 

People Also Ask:

What are 5 steps to emergency preparedness?

  1. Prevention (actions taken to avoid disasters)
  2. Mitigation (measures to prevent emergencies) 
  3. Preparedness (response plans, training, exercises, etc.) 
  4. Response (actions carried out before, during, and after the incident) 
  5. Recovery (actions taken to return the community to normal conditions, including restoration of basic services and repairing social, physical, and economic damage.) 

What is the meaning of disaster preparedness?

Disaster preparedness involves organizations, communities, and governments establishing certain actions to better respond and handle the immediate aftermath of a disaster, whether caused by a natural crisis or human-induced. 

4 Steps for 9-1-1 Disaster Preparedness with NG9-1-1

NG9-1-1, or Next Generation 9-1-1, is used to help enable better communication between emergency callers, public safety answering points (PSAPs), and first responders. Below are four steps to get the most out of your NG9-1-1 system and prepare for potential disasters. 

Establish an Emergency Response Plan 

Preparing for a 9-1-1 disaster means creating an emergency response plan. This plan should include detailed instructions on how to mobilize personnel and resources in the event of a crisis and protocols for collecting data and sharing information between different agencies. 

This plan should also include a timeline that specifies when specific actions need to be taken and who is responsible for handling them. Having a clearly defined strategy will help ensure that your agency is prepared to respond quickly and efficiently in the event of a significant emergency. 

Implement NG9-1-1 Technology 

If you're an emergency call center or other agency, it's time to implement NG9-1-1 technology. Next Generation 9-1-1 is an emergency response telecommunications system that allows dispatchers and first responders to receive and share data more quickly than ever before, which can be invaluable during a crisis. 

NG9-1-1 also provides access to real-time situational awareness data, such as location-based services, and supports multimedia data sharing from 9-1-1 callers. This multimedia information includes:

  • Photos
  • Videos
  • Text messages
  • Voice messages
  • Voice-to-text messages

Public safety personnel being able to receive this multimedia information sent from callers or witnesses at the scene of an incident is vital. These features provide greater insight into what is happening on the ground during an emergency, enabling responders to make more informed decisions faster than ever before. 

Train Personnel on NG9-1-1 Technology  

All personnel should be properly trained on how to use NG9-1-1 technology. Training should cover topics such as how to use the system’s features and how to respond effectively when receiving real-time information from callers or witnesses at the scene of an incident. 

Proper training ensures everyone understands how to leverage this powerful tool to keep individuals and first responders safe during emergencies. 

Test your System, Frequently    

Finally, you should periodically test your system using simulated emergency scenarios to identify potential weak spots in your response plan before they are put into action during an emergency situation. 

Testing your system regularly will help ensure that it remains up-to-date with current technologies and best practices so you can continue responding effectively during times of crisis when lives may be at stake.  


NG9-1-1 provides many advantages over legacy 9-1-1 systems regarding preparing for and responding to disasters or emergencies. By taking the time to train personnel, utilizing data-sharing capabilities, and developing a comprehensive crisis management plan, public safety professionals can ensure that their jurisdiction is ready for any potential disasters.

By following these steps, emergency response professionals can rest assured knowing they have done all they can to prepare their organization for any eventuality, so they can respond quickly and effectively when needed most!

Would you like to know more about how NG9-1-1 can help your agency prepare for 9-1-1 disasters?

Connect with our experts at NGA to get started!