News and Resources

Aug 23, 2022

BEVERLY HILLS, California, August 16, 2022  - NGA 911, L.L.C. (NGA) a global leader in Next Generation 9-1-1 (NG9-1-1) solutions successfully delivered the first NG9-1-1 call in the State of West Virginia this week.  Plagued by legacy 9-1-1 call fail...
BEVERLY HILLS, California, August 16, 2022  - NGA 911, L.L.C. (NGA) a global leader in Next Generation 9-1-1 (NG9-1-1) solutions successfully delivered the first NG9-1-1 call in the State of West Virginia this week.  Plagued by legacy 9-1-1 call failures, the realization of Next Generation 9-1-1 could not come soon enough.  NGA, working closely with the Logan County Emergency Operations Center, deployed its end-to-end “carrier to PSAP” solution, including the Next Generation Core Service (NGCS)...
The NG911 Roadmap and The 5 Goals of Connecting Emergency Response Systems Nationwide

Aug 11, 2022

Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency...
Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency calls and response services.  When it comes to public safety, having a 911 infrastructure that's faster, reliable, and adaptable can mean the difference between lives saved and tragedy. Implementing NG911 (Next Generation 911) in emergency call ce...
NG911 Terminology: Learn the Terms and Be Prepared for Next Generation 911

Aug 08, 2022

As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and...
As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and with those come essential terms, processes, acronyms, and entities to add to your vocabulary.  In this blog post from our trusted Next Generation 911 providers and experts at NGA, we will define some of the most important terms so that y...
NG911 Benefits: Why Emergency Call Center Success and Community Safety Depend on Updated 911 Technology - NGA

Jul 25, 2022

According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the prope...
According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the proper jurisdiction. Those 100,000 calls represented 100,000 individuals who were facing possible life-threatening situations.  Recent events such as inconsistent emergency call handling and transferring and security breaches have highlighted the vulne...
NG911 NOW: A Look into the Coalition Dedicated to Accelerating the Deployment Next Generation 911

Jul 14, 2022

Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like...
Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like NG9-1-1, are to the people and communities you serve. NG911 (Next Generation 911) is the future of emergency response. But what is NG911 really, and why is it such an essential upgrade for public safety? In this blog from our NG911 providers and ex...
Migrating to The NG911 System in 5 Steps

Jul 08, 2022

Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers,...
Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers, and first responders through interconnected IP (Internet Protocol) cloud-based networks.  While the Next Generation 911 system will guide public safety into the digital age with revolutionary telecommunications technology, migrating to NG911 can s...
NG911 Federal Funding: What You Need to Know

Jun 17, 2022

911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to p...
911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to protect individuals and communities successfully.  Countless lives are saved annually across the United States thanks to the quick thinking of highly trained emergency response professionals and the 911 systems they use. As such, 911 telecommunicat...
NG911 Data Model: Getting GIS Data Ready for Next Generation 911

Jun 09, 2022

NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with...
NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with more innovative and precise geographic location technology was a need recognized in 2000 that led to the development of NG9-1-1.  Emergency response telecommunications systems like NG911 (Next Generation 911) can not be truly successful witho...

Jun 08, 2022

BEVERLY HILLS, Calif., June 8, 2022  -- (NGA), the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Rebecca Dungey joined the company as the Director of Marketing. Rebecca brings 20+ years of marketing ex...
BEVERLY HILLS, Calif., June 8, 2022  -- (NGA), the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Rebecca Dungey joined the company as the Director of Marketing. Rebecca brings 20+ years of marketing experience to NGA and its customers. Working with business leaders to define the vision, mission and values that will drive the industry and business forward. By combining best-in-class marketing and technology enablement strategies with a growth marke...
How 911 Started: Understanding The Origins of 911 and Making the Switch to NG911

Jun 03, 2022

Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public...
Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public safety industry leaders have recognized the request for more accurate and streamlined 911 systems with the implementation and switch to NG9-1-1.  In this blog from the leading NG911 providers and experts at NGA, we will discuss:...