Press Releases & Publications
Jul 15, 2026
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, t...
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, towing inquiries, noise complaints, and
general information requests flood Public Safety Answering Points (PSAPs), pulling trained
telecommunicators away from the calls that truly require their expertise and urgency.
At the same time, Ameri...
Jul 15, 2026
Picture this: a single-car accident on a rural highway late at night. The driver is unconscious.
There are no witnesses. No bystanders to call 911. In a legacy emergency system, help would
not arrive until someone happened to drive past the scene,...
Picture this: a single-car accident on a rural highway late at night. The driver is unconscious.
There are no witnesses. No bystanders to call 911. In a legacy emergency system, help would
not arrive until someone happened to drive past the scene, sometimes minutes or even hours
Later.
Now imagine the same scenario with a connected vehicle. The moment of impact, the car's
onboard sensors detect the crash. Within seconds, the vehicle automatically transmits data to a
911 center: the...
Jul 15, 2026
The transition to Next Generation 911 (NG911) is moving faster in 2026 than at any point in the history of emergency communications. The FCC's NG911 rules are driving carriers through Phase 1 SIP connections, state programs are accelerating their dep...
The transition to Next Generation 911 (NG911) is moving faster in 2026 than at any point in the history of emergency communications. The FCC's NG911 rules are driving carriers through Phase 1 SIP connections, state programs are accelerating their deployment timelines, and the industry is tackling complex challenges around GIS data quality, cybersecurity, and workforce development.
At NGA, our mission is to support public safety professionals with trusted guidance and tools for
implemen...
Jul 15, 2026
When a 911 call comes in, the person on the other end of the line makes split-second decisions that can mean the difference between life and death. They talk panicking callers through CPR,
guide parents through choking emergencies, coordinate multi-...
When a 911 call comes in, the person on the other end of the line makes split-second decisions that can mean the difference between life and death. They talk panicking callers through CPR,
guide parents through choking emergencies, coordinate multi-agency responses to active
threats, and relay critical information to officers, firefighters, and paramedics racing to the scene.
Yet according to the federal government, these professionals are classified the same way as data entry clerks...
Jul 04, 2026
“By placing command centers closer to the people and ensuring that emergency telecommunicators speak the local language, we remove barriers during the moments when every second counts. This is how we make emergency assistance faster, more accessible,...
“By placing command centers closer to the people and ensuring that emergency telecommunicators speak the local language, we remove barriers during the moments when every second counts. This is how we make emergency assistance faster, more accessible, and truly nationwide.” Fire Chief Inspector Espiridion Ganibe, head of the BARMM 911 Satellite Command Center, said the ability to communicate in Maranao, Iranun, Maguindanao, Tausug, Yakan, and other local languages enables callers to explain emerg...
Jul 03, 2026
The Unified 911 system integrates police, fire, and medical emergency services into a single, toll-free, 24/7 emergency network. Equipped to receive and process calls in local dialects, the new command centers are expected to significantly reduce eme...
The Unified 911 system integrates police, fire, and medical emergency services into a single, toll-free, 24/7 emergency network. Equipped to receive and process calls in local dialects, the new command centers are expected to significantly reduce emergency response times by enabling faster, clearer communication between callers and emergency telecommunicators.
Jul 03, 2026
The new facilities will connect Mindanao to the National Command Center in Metro Manila, the Regional Command Center in Cebu, and existing satellite command centers across Luzon and the Visayas. Additional command centers in Pampanga and Camarines Su...
The new facilities will connect Mindanao to the National Command Center in Metro Manila, the Regional Command Center in Cebu, and existing satellite command centers across Luzon and the Visayas. Additional command centers in Pampanga and Camarines Sur are scheduled to open during the third quarter as the nationwide rollout continues.
Jul 02, 2026
The government’s Unified 911 Emergency Response System is expanding into Mindanao with the opening of satellite command centers in Cagayan de Oro and the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM), strengthening efforts to build a faster...
The government’s Unified 911 Emergency Response System is expanding into Mindanao with the opening of satellite command centers in Cagayan de Oro and the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM), strengthening efforts to build a faster and more localized nationwide emergency network.
Jul 02, 2026
Two dialect-sensitive command centers in Mindanao will be rolled out this month under the Unified 911 system, expanding the reach of the country’s emergency network.
“By placing command centers closer to the people and ensuring that emergency teleco...
Two dialect-sensitive command centers in Mindanao will be rolled out this month under the Unified 911 system, expanding the reach of the country’s emergency network.
“By placing command centers closer to the people and ensuring that emergency telecommunicators speak the local language, we remove barriers during the moments when every second counts,” said Department of the Interior and Local Government (DILG) Secretary Jonvic Remulla in a statement.
“This is how we make emergency assistance fas...
Jul 02, 2026
Following the successful launch of four satellite command centers in Ilocos Norte, Isabela, Iloilo, and Tacloban in early June, the country’s Unified 911 system will expand to Mindanao this July with two new dialect-sensitive command centers in Cagay...
Following the successful launch of four satellite command centers in Ilocos Norte, Isabela, Iloilo, and Tacloban in early June, the country’s Unified 911 system will expand to Mindanao this July with two new dialect-sensitive command centers in Cagayan de Oro and the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM).