News and Resources

NG911 Training: Preparing The Public Safety Industry For The Next Generation Of 911

Feb 05, 2022

911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay...
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay calm, while remaining calm themselves, and sending emergency responders and resources to the correct location. Having telecommunicators trained in new 911 infrastructures and technology is vital. With the implementation of Next Generation 911, NG9...
Debunking 911 Myths with Next Generation 911

Jan 11, 2022

Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.  With over 80% of 91...
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.  With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential. At NGA, we've heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated eme...
How Emergency Services Can Improve in 2022 With NG911

Jan 03, 2022

How Emergency Services Can Improve in 2022 With NG911 For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows. Although 911 is vita...
How Emergency Services Can Improve in 2022 With NG911 For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows. Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year. In this blog, our Next Generation 911 provid...
NG911 Core Services: A Comprehensive Guide

Dec 22, 2021

If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the...
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the general public.  A large part of what helps make faster and more accurate emergency response with Next Generation 911 possible is NG911 Core Services (NGCS). But what are NGCS exactly? In this blog, our trusted NG911 providers at NGA will discuss:...
The Next Generation 911 Act of 2021 And What It Means for The Future of Emergency Response - NGA

Dec 16, 2021

The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response   The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasi...
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response   The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasing need for public safety services and advancing technology. Next Generation 911 has been called "the future of emergency response" for 20 years. Surprisingly, there's still a good amount of ECCs and PSAPs that have yet to transition to NG9-1-1....
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age - NGA

Dec 13, 2021

NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the de...
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the demand for faster and more accurate emergency response increases, 911 systems must continue to adapt and evolve to accurately and effectively answer the call. With the implementation of NG9-1-1 comes innovative features such as NG911 multimedia sharing...
Are You Ready for Next Generation 911?

Dec 08, 2021

Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing! Not s...
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing! Not sure how to get started? No problem! This blog post is designed to help you prepare for NG911. **In this blog, our Next Generation 911 providers and experts at NGA will discuss:** * The purpose of NG911 * What’s included * NG911 preparation *...
The NGA Infrastructure: A Guide to Next Generation 911 Security

Nov 25, 2021

 A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Genera...
 A call to 911 is a call for help. Emergency response systems like NG9-1-1 must offer the highest levels of reliability and security to be effective, especially when integrated into emergency communications networks. The need for Next Generation 911 infrastructure security is vital. This is because public safety professionals rely on the cloud and other Internet Protocol (IP) platforms that allow for interconnectivity across a range of public and private networks. It is this NG911 infra...
NG911 Geospatial Routing: What It Is And Why It Matters - NGA

Nov 18, 2021

NG911 GIS And Geospatial Routing: What It Is And Why It Matters In the wake of an emergency or natural disaster, data-driven mapping software can mean the difference between saving lives or tragedy. As more government agencies and 911 call centers u...
NG911 GIS And Geospatial Routing: What It Is And Why It Matters In the wake of an emergency or natural disaster, data-driven mapping software can mean the difference between saving lives or tragedy. As more government agencies and 911 call centers use Geographic Information Systems (GIS) and Geospatial Routing technology, they can significantly impact responding to the unexpected. Geospatial Routing, a form of GIS, is changing how emergency personnel and 911 callers communicate with each other...
NGA FAQs

Nov 08, 2021

Next Generation 9-1-1 (NG911) FAQs: What it is, How it Works and the Future of Emergency Call Processing and Response Next Generation 911 (NG911) is the next evolution of emergency call processing and response systems technology.The purpose of NG9...
Next Generation 9-1-1 (NG911) FAQs: What it is, How it Works and the Future of Emergency Call Processing and Response Next Generation 911 (NG911) is the next evolution of emergency call processing and response systems technology.The purpose of NG9-1-1 is to provide the public with better access to emergency services by leveraging advanced communications and wireless technologies. NG9-1-1 will give first responders more information about what they are facing during an emergency response, p...