News and Resources
Feb 16, 2022
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An in...
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An initiative known as NG9-1-1 is currently underway across the United States to upgrade and modernize the entire 911 experience as well as the technology and the infrastructure behind it.
NG911, or Next Generation 911, aims to make it easier for...
Feb 15, 2022
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in p...
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in place to help make the implementation and transition to Next Generation 911 nationwide possible, such as the NG911 Infrastructure Bill.
You may be wondering what precisely the NG911 Infrastructure Bill is and what it could mean for the future of em...
Feb 10, 2022
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next...
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next generation of emergency services as this system will include innovative capabilities such as real-time text messaging and geolocation tracking.
Now that the transition to NG911 is underway across the country the essential question now becomes,...
Feb 05, 2022
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay...
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay calm, while remaining calm themselves, and sending emergency responders and resources to the correct location.
Having telecommunicators trained in new 911 infrastructures and technology is vital. With the implementation of Next Generation 911, NG9...
Jan 11, 2022
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 91...
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.
At NGA, we've heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated eme...
Jan 03, 2022
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vita...
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year.
In this blog, our Next Generation 911 provid...
Dec 22, 2021
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the...
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the general public.
A large part of what helps make faster and more accurate emergency response with Next Generation 911 possible is NG911 Core Services (NGCS). But what are NGCS exactly?
In this blog, our trusted NG911 providers at NGA will discuss:...
Dec 16, 2021
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response
The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasi...
The Next Generation 9-1-1 Act of 2021 And What It Means for The Future of Emergency Response
The evolution of emergency response means going beyond traditional 911 systems. Currently, conventional 911 infrastructures cannot support the increasing need for public safety services and advancing technology.
Next Generation 911 has been called "the future of emergency response" for 20 years. Surprisingly, there's still a good amount of ECCs and PSAPs that have yet to transition to NG9-1-1....
Dec 13, 2021
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age
The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the de...
NG911 Multimedia Sharing: Bringing Emergency Response into the Digital Age
The sending and receiving of multimedia information through the web or any number of smart devices is taken for granted by many people until they face an emergency. As the demand for faster and more accurate emergency response increases, 911 systems must continue to adapt and evolve to accurately and effectively answer the call. With the implementation of NG9-1-1 comes innovative features such as NG911 multimedia sharing...
Dec 08, 2021
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing!
Not s...
Next Generation 911 will change the way the public safety industry provides emergency response services and how the general public communicates with 911 professionals. Is your organization NG9-1-1 ready? If not, it's time to start preparing!
Not sure how to get started? No problem! This blog post is designed to help you prepare for NG911.
**In this blog, our Next Generation 911 providers and experts at NGA will discuss:**
* The purpose of NG911
* What’s included
* NG911 preparation
*...