News and Resources

Cloud-Based Call Handling Systems: The Future of Emergency Response

Oct 27, 2021

In today's fast-paced world, the demand for faster service and reliable technology is necessary and essential. To serve and protect the general public as effectively as possible, emergency call centers must implement new technology. Cloud-based call-...
In today's fast-paced world, the demand for faster service and reliable technology is necessary and essential. To serve and protect the general public as effectively as possible, emergency call centers must implement new technology. Cloud-based call-handling systems are the future of emergency response as they provide an innovative and streamlined solution to meet these demands. At NGA 911, we are proud to offer public safety organizations and personnel with our ACE (Advanced Communications E...
D. Jeremy DeMar joins NGA 911 Team

Oct 21, 2021

NGA 911, LLC, a leading provider of Next Generation Core Services (NGCS) and Advanced 911 Call Handling announced Monday the appointment of D. Jeremy DeMar, MA, CPE, ENP as Director of Engagement and Outreach. A thought leader and advocate for the...
NGA 911, LLC, a leading provider of Next Generation Core Services (NGCS) and Advanced 911 Call Handling announced Monday the appointment of D. Jeremy DeMar, MA, CPE, ENP as Director of Engagement and Outreach. A thought leader and advocate for the emergency communications profession, Mr. DeMar brings close to nineteen years of operational and administrative experience from the 9-1-1 sector to the NGA 911 team. Mr. DeMar first served as a Police Dispatcher at the Emergency Communications Depar...
How to Help The Very First Responders Adapt to NG911

Oct 20, 2021

Telecommunicators and dispatchers are the very first responders to answer the call when an emergency strikes. The work is often equally stressful, demanding, and rewarding. Additionally, public safety organizations and call centers are experienci...
Telecommunicators and dispatchers are the very first responders to answer the call when an emergency strikes. The work is often equally stressful, demanding, and rewarding. Additionally, public safety organizations and call centers are experiencing major shifts in their telecommunications systems, technology, and protocols with the implementation of NG911 nationwide. As telecommunicators learn to adjust to Next Generation 911, public safety agencies can help them adapt with less mental s...
Next Generation 911 Solutions: Real-Time Text for 9-1-1

Oct 14, 2021

In an emergency, every second counts. Depending on the particular situation, contacting 911 via phone call may not be an option. Real-time text, or RTT, is a capability included with NG911 solutions. As a leading provider of Next Generation 911 Core...
In an emergency, every second counts. Depending on the particular situation, contacting 911 via phone call may not be an option. Real-time text, or RTT, is a capability included with NG911 solutions. As a leading provider of Next Generation 911 Core Services, NGA 911 offers RTT to help public safety agencies respond to emergencies more efficiently. RTT can be used by anyone, at any time, as long as you have the app on your smartphone, tablet, or smartwatch. NGA 911’s customizable software ea...
Why Use AWS Cloud Computing for NG911?

Oct 06, 2021

It is important for NG9-1-1 providers to have a reliable and secure infrastructure with the ability to scale. If you're familiar with this innovative emergency response system, you may be wondering why use AWS cloud computing for NG911? Cloud comp...
It is important for NG9-1-1 providers to have a reliable and secure infrastructure with the ability to scale. If you're familiar with this innovative emergency response system, you may be wondering why use AWS cloud computing for NG911? Cloud computing is a term that's been thrown around a lot in the past few years. AWS cloud computing for NG911 is a platform that governments throughout the U.S. rely on as they work to implement Next Generation 911 nationwide. **In this blog post, our team...
The NG911 ESInet: A Complete Introduction

Sep 29, 2021

Imagine that when a caller connects to 9-1-1, they can send information to dispatchers about an emergency through videos, text messages, or photos. With Next Generation 911, the sharing of multimedia for emergency response is a reality only made poss...
Imagine that when a caller connects to 9-1-1, they can send information to dispatchers about an emergency through videos, text messages, or photos. With Next Generation 911, the sharing of multimedia for emergency response is a reality only made possible through an NG911 ESInet. ESInets are the backbone of the Next Generation 911 system (NG911 or NG9-1-1). Public safety agencies across the nation can build services for more efficient and effective emergency response with an NG911 ESInet in pl...
NG911 Standards: Making Emergency Response Even Better

Sep 22, 2021

NG911 standards are the future of emergency response. Next Generation 911 is more than just a new communications system. These requirements will be the backbone of an entirely new and improved emergency technology that can save more lives and propert...
NG911 standards are the future of emergency response. Next Generation 911 is more than just a new communications system. These requirements will be the backbone of an entirely new and improved emergency technology that can save more lives and property across the nation. NG911 is an emerging system designed to manage emergency calls and respond to situations more quickly and effectively. It's also set to offer more improvements to current 911 systems. With Next Generation 911's standards,...
How NG911 Benefits Telecommunicators

Sep 15, 2021

NG911 is a new communication technology that will revolutionize the way telecommunicators communicate with first responders and the general public during an emergency. Next Generation 911 was designed to provide telecommunicators like you with the to...
NG911 is a new communication technology that will revolutionize the way telecommunicators communicate with first responders and the general public during an emergency. Next Generation 911 was designed to provide telecommunicators like you with the tools needed to make your job more effective and efficient. NG911 also benefits PSAP and emergency communication centers that can now process calls faster, reducing response times for first responders in the field. Next Generation 911 is transformin...
What You Can Do to Ease the Transition into NG911

Sep 08, 2021

As an emergency first responder, you know better than anyone that every single individual benefits from 911 services and technology. While you may understand that modern and reliable technology is essential for the public safety industry, you might n...
As an emergency first responder, you know better than anyone that every single individual benefits from 911 services and technology. While you may understand that modern and reliable technology is essential for the public safety industry, you might not know that the NG911 system has all but replaced traditional structures.  The transition to Next Generation 911 (NG911) may have already begun depending on where you live. Across the U.S., many emergency telecommunication agencies, first respond...
911der Women Day with Orlando Pride: Celebrating Women In The 911 Industry!

Sep 01, 2021

On Saturday, September 11, 2021, 911der Women and Orlando’s Pride Women’s Soccer Team will be holding a free, in-person event and soccer game celebrating our emergency telecommunicators in beautiful Orlando, Florida! As a public safety communicati...
On Saturday, September 11, 2021, 911der Women and Orlando’s Pride Women’s Soccer Team will be holding a free, in-person event and soccer game celebrating our emergency telecommunicators in beautiful Orlando, Florida! As a public safety communications industry leader, NGA 911 is a proud supporter of 911der Women, and we are honored to be part of this event! We will be in attendance, helping show our strong support for the 911 community. Our team hopes to see you there! #### What Is 9...