News and Resources

5 Ways NG9-1-1 Can Improve Your Department

Aug 25, 2021

The NG911 cloud-based system is a state-wide initiative that improves the safety of the general public and 911 industry professionals. You may be wondering how the Next Generation 911 system will impact your department once your community deploys it....
The NG911 cloud-based system is a state-wide initiative that improves the safety of the general public and 911 industry professionals. You may be wondering how the Next Generation 911 system will impact your department once your community deploys it. With the adoption of NG911, legacy and newer technologies must operate together for a while. Just as important is how PSAPs (public-safety answering points) learn to choose what technologies to adapt and how to use these tools. This includes a...
We are a Proud Supporter of 9-1-1 For Kids

Aug 23, 2021

In San Antonio, TX on August 17th, 2021, 10-year-old Gauge Lynde and 9-1-11 dispatcher Irene Jordan (Upton County Sheriffs) received the 9-1-1 Local Heroes Award Medal of Honor presented by NGA 911 and 9-1-1 For Kids ® during the APCO International...
In San Antonio, TX on August 17th, 2021, 10-year-old Gauge Lynde and 9-1-11 dispatcher Irene Jordan (Upton County Sheriffs) received the 9-1-1 Local Heroes Award Medal of Honor presented by NGA 911 and 9-1-1 For Kids ® during the APCO International 2021 Conference. "We are honoring Gauge and what was achieved through the education of how to use 9-1-1, lives were saved. Without the training of 9-1-1 For Kids ®, an emergency situation would create confusion. But you’d be shocked at how calm th...
NG9-1-1: What Is It & What To Know

Aug 18, 2021

The 9-1-1 system has been a success story since its first introduction in the U.S. in the late 1960s. However, advancements in modern communications technology create the need for updated emergency response systems now more than ever. Thankfully, thi...
The 9-1-1 system has been a success story since its first introduction in the U.S. in the late 1960s. However, advancements in modern communications technology create the need for updated emergency response systems now more than ever. Thankfully, this is where NG9-1-1 comes in! NG9-1-1, also known as Next Generation 911, is the next step in the evolution of emergency and public safety services. This system was developed with the purpose of replacing traditional 911 systems and providing insta...
Barbara Winn Joins NGA 911

Aug 13, 2021

Barbara Winn, a senior technology executive, has joined the NGA Team. As the NGA 911 Chief Growth Officer (CGO), she will provide veteran leadership to the global leader in next-generation 911 technology. For nearly 23 years, Barb has held severa...
Barbara Winn, a senior technology executive, has joined the NGA Team. As the NGA 911 Chief Growth Officer (CGO), she will provide veteran leadership to the global leader in next-generation 911 technology. For nearly 23 years, Barb has held several leadership positions in customer service, network engineering, strategy, operations, external affairs, and most recently, public sector sales, where her team drove business growth innovation through software-defined networking, Fiber, 5G, IoT, Clou...
Next Generation 911 - APCO 2021 Conference & Expo

Aug 11, 2021

APCO 2021, APCO International's Annual Conference & Expo for public safety communications officials is the premier event of its kind. Starting August 15th through the 18th, a range of events will take place including educational sessions and committe...
APCO 2021, APCO International's Annual Conference & Expo for public safety communications officials is the premier event of its kind. Starting August 15th through the 18th, a range of events will take place including educational sessions and committee meetings along with special events - all happening alongside two days of full exhibits where you can meet vendors from all sides of the industry! As an industry leader in public safety communications, providing reliable and customizable, cloud-b...
Industry Veteran Chuck Freeman Joins NGA 911

Jul 23, 2021

Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region. Freeman brings a wealth of knowledge to the NGA 911...
Please join us in welcoming Public Safety industry veteran Chuck Freeman to the NGA 911 team! We are excited to have his leadership and vision to serve communities in the Southeastern region. Freeman brings a wealth of knowledge to the NGA 911 team and the company’s customers. Freeman’s career has spanned 37 years of 9-1-1 milestones from basic 9-1-1 to Enhanced ALI, Wireless Phase I & II, Text-to-911, and now Next Generation 9-1-1 (NG9-1-1). In conjunction with six years of service to t...
What Does “Active-Active” Mean?

Jul 06, 2021

Here is a great question that came up in a recent education session: Why should I care about an active-active network? Well, in short, continuous availability! One of the hallmarks of the NENA i3 standard is an active-active network. Your solution...
Here is a great question that came up in a recent education session: Why should I care about an active-active network? Well, in short, continuous availability! One of the hallmarks of the NENA i3 standard is an active-active network. Your solution should have multiple points of connection to your PSAP, so you can transition to a NG9-1-1 system with network diversity. Our active active network will make sure that all of those links are operating simultaneously, as opposed to an active-passive...
Creating A Nationwide Outage Reporting System

Jun 23, 2021

Millions of Americans rely on 9-1-1 every year, but it is not without challenges. 9-1-1 can be impacted by network failures, attacks, carrier outages, and natural disasters that can cause outages that make it impossible for the public to get through...
Millions of Americans rely on 9-1-1 every year, but it is not without challenges. 9-1-1 can be impacted by network failures, attacks, carrier outages, and natural disasters that can cause outages that make it impossible for the public to get through when they need it most. While the industry pushes for upgrades in technology to mitigate downtimes, the recently introduced [Emergency Reporting Act](https://homelandprepnews.com/stories/64192-emergency-reporting-act-introduced-in-congress/#:~:te...
NGA 911 Q&A: Creating A Regional Plan

May 06, 2021

You asked, we answered! Question: Can I deploy Next Generation 9-1-1 without a statewide plan? Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had...
You asked, we answered! Question: Can I deploy Next Generation 9-1-1 without a statewide plan? Answer: Yes! Did you know that in 2011, only four states had developed a comprehensive strategy to deploy NG9-1-1? By 2019, more than 30 states had an NG9-1-1 plan in place, and there are more on the way. PSAPs in states that have not adopted an NG9-1-1 plan may feel that a lack of coordination and funding at the state level will be another barrier to bringing nex gen to their communities. But...
What about the "Last Mile"?

May 04, 2021

You asked, we answered! Q&A from our recent conversations. Q: How does NGA 911 protect my most vulnerable network? I still have to deal with my local ILEC for the last mile, right? A: No! You are not reliant on your incumbent ILEC for the last...
You asked, we answered! Q&A from our recent conversations. Q: How does NGA 911 protect my most vulnerable network? I still have to deal with my local ILEC for the last mile, right? A: No! You are not reliant on your incumbent ILEC for the last mile. NGA 911 provides the highest level of availability of any NG9-1-1 solutions provider. To engineer a service providing virtually no downtime, diversity of network connections to the endpoints (the "last mile") is essential. We use multiple se...