Press Releases & Publications
Jul 15, 2026
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, t...
Every day, over 240 million calls are placed to 911 centers across the United States each year.
But here’s a number that might surprise you: a significant portion of those calls are not true
emergencies. Storm damage reports, graffiti complaints, towing inquiries, noise complaints, and
general information requests flood Public Safety Answering Points (PSAPs), pulling trained
telecommunicators away from the calls that truly require their expertise and urgency.
At the same time, Ameri...
Jul 15, 2026
Picture this: a single-car accident on a rural highway late at night. The driver is unconscious.
There are no witnesses. No bystanders to call 911. In a legacy emergency system, help would
not arrive until someone happened to drive past the scene,...
Picture this: a single-car accident on a rural highway late at night. The driver is unconscious.
There are no witnesses. No bystanders to call 911. In a legacy emergency system, help would
not arrive until someone happened to drive past the scene, sometimes minutes or even hours
Later.
Now imagine the same scenario with a connected vehicle. The moment of impact, the car's
onboard sensors detect the crash. Within seconds, the vehicle automatically transmits data to a
911 center: the...
Jul 15, 2026
The transition to Next Generation 911 (NG911) is moving faster in 2026 than at any point in the history of emergency communications. The FCC's NG911 rules are driving carriers through Phase 1 SIP connections, state programs are accelerating their dep...
The transition to Next Generation 911 (NG911) is moving faster in 2026 than at any point in the history of emergency communications. The FCC's NG911 rules are driving carriers through Phase 1 SIP connections, state programs are accelerating their deployment timelines, and the industry is tackling complex challenges around GIS data quality, cybersecurity, and workforce development.
At NGA, our mission is to support public safety professionals with trusted guidance and tools for
implemen...
Jul 15, 2026
When a 911 call comes in, the person on the other end of the line makes split-second decisions that can mean the difference between life and death. They talk panicking callers through CPR,
guide parents through choking emergencies, coordinate multi-...
When a 911 call comes in, the person on the other end of the line makes split-second decisions that can mean the difference between life and death. They talk panicking callers through CPR,
guide parents through choking emergencies, coordinate multi-agency responses to active
threats, and relay critical information to officers, firefighters, and paramedics racing to the scene.
Yet according to the federal government, these professionals are classified the same way as data entry clerks...
Jul 04, 2026
“By placing command centers closer to the people and ensuring that emergency telecommunicators speak the local language, we remove barriers during the moments when every second counts. This is how we make emergency assistance faster, more accessible,...
“By placing command centers closer to the people and ensuring that emergency telecommunicators speak the local language, we remove barriers during the moments when every second counts. This is how we make emergency assistance faster, more accessible, and truly nationwide.” Fire Chief Inspector Espiridion Ganibe, head of the BARMM 911 Satellite Command Center, said the ability to communicate in Maranao, Iranun, Maguindanao, Tausug, Yakan, and other local languages enables callers to explain emerg...
Jul 02, 2026
In the Philippines, response time is everything. Whether it is responding to a medical crisis in a congested metropolitan area, deploying rescue teams during a severe typhoon, or handling peace and order incidents, our local dispatchers and emergency...
In the Philippines, response time is everything. Whether it is responding to a medical crisis in a congested metropolitan area, deploying rescue teams during a severe typhoon, or handling peace and order incidents, our local dispatchers and emergency responders are the unserved heroes of public safety.
Currently, emergency response in the country is fragmented. While we have the national Emergency Hotline 911 managed by the DILG, many Filipinos still rely directly on local government unit (LGU)...
Jun 12, 2026
In the Philippines, we are no strangers to emergencies. From the typhoons that sweep across Luzon to the bustling, high-traffic streets of Metro Manila and Metro Cebu, our "Bayanihan" spirit has always been our first line of defense. But as our world...
In the Philippines, we are no strangers to emergencies. From the typhoons that sweep across Luzon to the bustling, high-traffic streets of Metro Manila and Metro Cebu, our "Bayanihan" spirit has always been our first line of defense. But as our world moves from analog landlines to 5G smartphones, our emergency lifelines must follow suit.
While some worry that moving our emergency services to the "cloud" opens us up to hackers, the reality is the opposite: Modernizing 911 is the single best way...
Jun 05, 2026
ILOILO CITY – Emergency callers in Western Visayas can now seek immediate assistance in Hiligaynon and Kinaray-a through a newly launched Unified 911 Satellite Command Center.
Authorities are moving to eliminate language barriers that have long hamp...
ILOILO CITY – Emergency callers in Western Visayas can now seek immediate assistance in Hiligaynon and Kinaray-a through a newly launched Unified 911 Satellite Command Center.
Authorities are moving to eliminate language barriers that have long hampered emergency response and delayed lifesaving interventions in the regions.
Jun 05, 2026
BAGUIO CITY — The government on Thursday expanded its Unified 911 emergency response system with the activation of four new regional command centers aimed at improving response times and making emergency services more accessible across the country....
BAGUIO CITY — The government on Thursday expanded its Unified 911 emergency response system with the activation of four new regional command centers aimed at improving response times and making emergency services more accessible across the country.
The Department of the Interior and Local Government (DILG) launched new satellite command centers in Batac City, Ilocos Norte; Cauayan City, Isabela; Tacloban City, Leyte; and Leganes, Iloilo as part of efforts to build a nationwide emergency communi...
Jun 05, 2026
The Philippine National Police (PNP), together with other government agencies, officially launched four new Unified 911 Satellite Command Centers in key areas across the country to strengthen emergency response operations.
The newly established comm...
The Philippine National Police (PNP), together with other government agencies, officially launched four new Unified 911 Satellite Command Centers in key areas across the country to strengthen emergency response operations.
The newly established command centers are located in Batac, Ilocos Norte; Cauayan, Isabela; Tacloban City, Leyte; and Leganes, Iloilo.