Blogs
Feb 23, 2022
When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 c...
When a citizen in need calls 911, having a streamlined system to route and answer the call is vital. In today's age, the reality is that PSAPs (public safety answering points) and ECCs (emergency call centers) cannot effectively direct and take 911 calls without the updated tools and technology needed to do so.
With NG9-1-1, routing emergency phone calls to the nearest entity, answering those calls promptly, and dispatching the necessary resources and first responders is entirely possible. Ne...
Feb 21, 2022
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response
With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency resp...
NG911 Data Sharing: How Next Generation 911 Multimedia Technology Improves Emergency Response
With the NG911 initiative, the goal is to bring the nation’s 911 system into the 21st century. Part of the NG9-1-1 objective is updating the emergency response systems of PSAPs (public safety answering points) to Next Generation 911 so that 911 professionals across the country can receive vital data shared by citizens during emergencies and other critical incidents.
The public sharing important info...
Feb 18, 2022
Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of ...
Emergency response organizations like emergency call centers (ECCs) and public safety answering points (PSAPs) nationwide are transitioning equipment, procedures, and training to the Next Generation 911 (NG9-1-1) system. While the implementation of
NG911 will improve how 911 agencies and personnel respond to emergency calls; many ECCs and PSAPs face challenges regarding the upgrade to NG911 due to vendor selection and funding.
Seeking out trusted Next Generation 911 vendors is more t...
Feb 16, 2022
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An in...
When someone dials 911, a dispatcher will pick up and respond with, “911, what is your emergency?” But have you ever wondered how that 911 call gets routed and what happens after that 911 caller describes their emergency to the operator?
An initiative known as NG9-1-1 is currently underway across the United States to upgrade and modernize the entire 911 experience as well as the technology and the infrastructure behind it.
NG911, or Next Generation 911, aims to make it easier for...
Feb 15, 2022
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in p...
NG9-1-1, or Next Generation 911, has revolutionized emergency communication systems. NG911 has changed the way public safety professionals respond to 911 calls and communicate with 911 callers and first responders.
Certain measures need to be in place to help make the implementation and transition to Next Generation 911 nationwide possible, such as the NG911 Infrastructure Bill.
You may be wondering what precisely the NG911 Infrastructure Bill is and what it could mean for the future of em...
Feb 10, 2022
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next...
NG911: Things PSAPs Should Look For In A Next Generation 911 System
Whether you are a first responder or a Public Safety Answering Point (PSAP), in 2022 most of us are familiar with the term Next Generation 911. NG9-1-1, or NG911, is the next generation of emergency services as this system will include innovative capabilities such as real-time text messaging and geolocation tracking.
Now that the transition to NG911 is underway across the country the essential question now becomes,...
Feb 05, 2022
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay...
911 telecommunicators, also known as “dispatchers” or “emergency call takers,” are often the first trained responders contacted during an emergency. Dispatchers are the 911 professionals in charge of obtaining vital information, helping callers stay calm, while remaining calm themselves, and sending emergency responders and resources to the correct location.
Having telecommunicators trained in new 911 infrastructures and technology is vital. With the implementation of Next Generation 911, NG9...
Jan 11, 2022
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 91...
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.
At NGA, we've heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated eme...
Jan 03, 2022
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vita...
How Emergency Services Can Improve in 2022 With NG911
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year.
In this blog, our Next Generation 911 provid...
Dec 22, 2021
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the...
If you're in the public safety industry, chances are you've heard of or are familiar with NG9-1-1. Known as the next evolution in emergency response, Next Generation 911 is designed to provide the tools 911 professionals need to serve and protect the general public.
A large part of what helps make faster and more accurate emergency response with Next Generation 911 possible is NG911 Core Services (NGCS). But what are NGCS exactly?
In this blog, our trusted NG911 providers at NGA will discuss:...