Telecommunicators and dispatchers are the very first responders to answer the call when an emergency strikes. The work is often equally stressful, demanding, and rewarding.
Additionally, public safety organizations and call centers are experienci...
Telecommunicators and dispatchers are the very first responders to answer the call when an emergency strikes. The work is often equally stressful, demanding, and rewarding.
Additionally, public safety organizations and call centers are experiencing major shifts in their telecommunications systems, technology, and protocols with the implementation of NG911 nationwide.
As telecommunicators learn to adjust to Next Generation 911, public safety agencies can help them adapt with less mental s...