Posted in All, Press Release on Dec 17, 2025
Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people when it matters most — and making sure the systems behind that help actually hold up when lives are on the line.
“I always wanted a career where I could help people,” Howard says. “Doctor, soldier, police officer — something in service. That’s always been there.”
Growing up in Taiwan and later coming to the United States as a teenager, Howard saw firsthand how opportunity and responsibility intersect. In his early twenties, tha...
Posted in All, Press Release on Nov 18, 2025
Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country. Eddie found his calling in 9-1-1 after leaving the commercial tech world, discovering purpose in building systems that protect citizens and first responders on their worst days. With deep industry expertise, a commitment to innovation, and a background shaped by discipline from his years as a competitive bodybuilder, Eddie is dedicated to helping agencies move from legacy technology into the next ...
Posted in All, Press Release on Oct 06, 2025
On September 25th, a major 911 service outage impacted large parts of Louisiana and Mississippi, disrupting access to emergency services across multiple communities. But in Livingston Parish, residents never lost the ability to reach help. Thanks to their proactive move to a modern Next Generation 911 (NG911) system in 2023, the parish demonstrated the life-saving resilience of upgrading from outdated legacy infrastructure.
During the widespread 911 service outages across Louisiana and Mississippi on September 25th, Livingston Parish residents continued to r...
Posted in All, Press Release on Aug 11, 2025
Cloud-based NG9-1-1 platform will replace aging infrastructure, enabling faster, more accurate emergency response across the region.
MONROVIA, CA — (Aug. 11, 20025) — NGA today announced four counties across West Virginia — including Mason, Pendleton, Raleigh, and Grant — have selected the company to bring advanced, cloud-based Next Generation 9-1-1 (NG9-1-1) technology to modernize local emergency response systems and strengthen public safety operations, enabling faster, more accurate response times.
The NG9-1-1 system will replace decades-old legacy infrastructure and will simultaneousl...
Posted in All, Press Release on Aug 04, 2025
New 9-1-1 platform supports smarter call routing, increased reliability, and future connectivity across Florida’s emergency network
TALLAHASSEE, Fla (Aug 5, 2025)—Leon County has selected NGA to deploy a Next Generation 9-1-1 (NG911) system, a major step in modernizing the County’s emergency communications infrastructure to support faster, more resilient and more precise response capabilities.
The NG911 system will replace decades-old legacy infrastructure and will simultaneously support voice, text, and, in the years ahead, video communications and multi-language translation and transcriptio...
Posted in All, Press Release on Jun 16, 2025
Tien appointed VP of Product Implementation; Ricardo Villafana joins as Field Engineer supporting field delivery and execution
Monrovia, CA (June 16, 2025) NGA, a leading provider of Next Generation 911 (NG911) technology, announced the appointment of Howard Tien as Director of Product Implementation. Tien will lead California’s NG911 deployment, serving as the strategic liaison between NGA, the California Governor’s Office of Emergency Services (Cal OES) and public safety answering points (PSAPs) across the state.
Tien’s appointment underscores NGA’s commitment to a smooth, transparent an...
Posted in Press Release on May 07, 2025
MONROVIA, CA (May 8, 2025) — NGA, a leading provider of Next Generation 9-1-1 (NG911) solutions, today announced the launch of its Public Safety Product Council, a strategic advisory group established to align the company’s technology roadmap with the evolving needs of public safety agencies across the U.S. and internationally.
NG911 represents a critical shift from outdated analog infrastructure to modern digital systems capable of handling text, video, and real-time data alongside voice calls. These upgrades are essential as public safety agencies face growing demands for speed, reliabili...
Posted in All, Press Release on Apr 17, 2025
MONROVIA, CA. (April 17, 2025) – is proud to announce the appointment of Ben Johnson as Senior Project Manager, further strengthening the company’s leadership as it continues to scale next-generation 9-1-1 services nationwide.
Ben brings nearly two decades of project management experience in the public safety and technology sectors, including senior roles at Motorola Solutions and Airbus DS Communications. He led the delivery of emergency communications platforms, most notably overseeing more than 70 large-scale implementations across state and county-wide systems, playing a key role in the ...
Posted in All, Press Release on Aug 27, 2024
Manila, Philippines – On August 16, 2024, NGA 911 LLC in collaboration with Department of the Interior and Local Government “DILG”, PLDT, and Emergency 911 National Office “E911NO” deployed the Next Generation of 911 to the Philippine National Police revolutionizing emergency response for all police emergencies serving the 120 million citizens of the Philippines. There are more than 25 million calls for emergency service across the Philippines.
The deployment includes the full NEXiS Suite of end-to-end public safety applications, including Emergency Services IP Network “ESInet”, Next Genera...
Posted in All, Press Release on Apr 11, 2024
Monrovia, CA, April 11, 2024 – Next Generation Advanced (NGA) extends heartfelt congratulations to Eric Caddy on his recent appointment to represent Commercial Providers of NG911 Core Services on the NG9-1-1 Interoperability Oversight Commission (NIOC). Eric's appointment further strengthens NGA's commitment to advancing interoperability and security in NG9-1-1 systems across North America and beyond.
As the independent oversight governance body for NG9-1-1 Public Key Infrastructure (PKI), Forest Guide, and other technical interoperability services, NIOC plays a crucial role in setting rules...